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Claim Your BusinessColourPop has a rating of 2.21 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ColourPop most frequently mention customer service, credit card, and phone number problems. ColourPop ranks 211th among Cruelty-Free sites.
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For the Holiday's I bought myself the Rudolph the Red Nosed Reindeer Collection and I was extremely happy. I honestly don't buy collections with how much they cost, but this was my favorite movie. I love ColourPop cosmetics because of how often they created popular themed colors and packaging for any style. This brand not only makes creative/beautiful colors, has fast shipping, beautiful packaging, but they also make very high-quality products. I want to get so many of their products (Not only just their Pallets). I will definitely recommend buying this brand and I cannot wait to buy more.
I placed an order mid December & it stated 5-7 business days for delivery so i expected it in time for Christmas (Dec 22). Now I got notice (Dec 20th) it will be another 7 days before they SHIP it which is way past Christmas & that's what the order was for. They hadn't even shipped my order yet?! I said if it had not yet been shipped out by today then just cancel my order so now I have no gift. Obviously they are unreliable so I wouldn't order if needed by a specific date. There's much better quality makeup out there that DOESN'T disregard their customers. Glamlite, fenty, Jeffree Star…… all great quality & good customer service! Avoid colourpop! Never ordering from them again!
I can't get over how great Colourpop has been especially with being an international customer! I get my orders in usually less than 2 weeks and i've never had anything broken and all of my items!
As for the product, it's amazing! I can't get over that it's only 8$ and under USD!
If you want a great product that is also great on the wallet check out Colourpop! :)
They did mix up my order at first with another girl but after emailing them through the website they sent me my products I originally ordered and let me keep the ones that had been previously sent to me so I didn't have to bother to ship them back. The emails were always very cordial and while everything is made in America so it ships rather quickly and well.
Tip for consumers:
If you do have a mix up just email them through the website, it happens they are human and they more than make up for it.
For the Holiday's I bought myself the Rudolph the Red Nosed Reindeer Collection and I was extremely happy. I honestly don't buy collections with how much they cost, but this was my favorite movie. I love ColourPop cosmetics because of how often they created popular themed colors and packaging for any style. This brand not only makes creative/beautiful colors, has fast shipping, beautiful packaging, but they also make very high-quality products. I want to get so many of their products (Not only just their Pallets). I will definitely recommend buying this brand and I cannot wait to buy more.
Tip for consumers:
If you get anything with an unknown scent, Check Youtube for videos on the smell. One of the items in my Rudolph collection (Bath Bar) just smelled like a strong cheap handsoap (Which I wasn't a fan of).
Products used:
Eye shadow Pallet, Lip Scrub, Highlight Powder, Lip Mask, Lip Liner, Lipstick, and Lip Gloss.
Honestly I've never heard of colour pop before till today and honestly I love love love the colours that I seen. And the products awesome. I would love to try this..
I love colourpop so much! Their makeup is great and they get their stuff to you pretty fast. I've ordered a lot from them and been happy with everything so far. Just a little warning though, their super shock shadows do dry out if you leave them open, and their palettes are a little smaller than you think, but everything else is fabulous.
I have been a Colourpop customer since January 2016 and have placed around 20 orders that were delivered to Hawaii, North Carolina, Maryland, and Texas (I'm in the military and moved around a bit last year). I've never had an issue with them. I always get what I paid for and have never had to contact customer service for a replacement or refund. They're a great makeup company that makes fantastic products, are cruelty free, and all made in America, all things that are very important to me. :) I recommend Colourpop to all my friends and even strangers when they compliment my lipstick.
This is the only place I will ever buy lipstick from. I've ordered over 40 products and all have arrived very quickly and intact. I understand that not every batch is perfect, but mine are all great! They're cruelty free af and they even had a fundraiser to help no kill animal shelters. I'm obsessed.
My last package, everything came broken and shattered. I reached out to their customer service team 3 times and they hadn't responded to me until I had posted my experience on social media. Colourpop dm'd me and helped resolve the problem by sending new products. Wish they got my first email but sometimes things happen. I'm just glad they were willing to help me out and send me new, undamaged replacements! :)
Products used:
Eyeshadow pallets, cheek pallet, super shock eyeshadow
Flawless products and service. High quality products that don't cost an arm and a leg, isn't that what we all want? Well, look no further, Colourpop delivers!
I can go on and on about this company, but I'll give you my short list of why this company has got my business.
1. Amazing customer service - I received a broken super shock shadow and they sent a replacement same day for free! Their CS team is on top and always reply very quickly.
2. Their products are so unique and original.
3. They listen to their customers. We want nudes, they make nudes. We want yellow eye shadow, they bust out yellow eye shadow.
4. Love that they always have a sale, promo, and free shipping over $35.
I've been buying Colourpop since July 2016 and I'm hooked! If you know how to use their products, you'll be a fan for life.
Good company! I always use their products, so I can recommend it to everyone. Quality's about them!
Colourpop just launched their new edition they are introducing disney into their eyeshadow palette and lipsticks.
I absolutely love Colourpop! They always have promos and are always releasing new products. I've ordered at least a dozen times from the website and have never ever had a problem. My order always comes in full, the shipping is pretty quick (depending on if there is a huge launch or not), and my products have never arrived damaged. You cannot beat the prices. I will always remain loyal to Colourpop
Not only the products are inexpensive but the quality of the products are awesome! Great investment.
Never have I seen people whine so much over CS or products lmfao
I've been ordering since 2014 (a bit after their launch) and have never had an issue. I agree the CS needs a bit of work, but if you keep writing you can always get through to someone else who is willing to help. Seriously, stop being so whiny and just move on. It's just makeup!
Been a great experience with Colourpop! I don't wear a ton of makeup and this was such great quality. Highly recommend!
I love these products. They're all recommended and shades are all great! Thanks for selling this amazing cosmetics. <3
I ordered some lipsticks from this website, they are beautiful and not expensive. I like the packaging. And the shipping is fast.
Love the cute af eyeshadow palette my favorite shade is the gold one but would like if it was sold single and love the concealer brush because it's very thin
Im surprised at the amount of complaints about customer service. It took a week for my things to get to me (including the time it took for the order to process) and when they did, I got the wrong shade in one of the lipsticks. I emailed them about it and they responded early the next morning. They sent me the right shade and let me keep the one they sent accidentally, no questions asked. Overall a really good experience.
I've been using colourpop lipsticks for about a year now and i am obsessed! Once ordered i normally get my stuff in about 2 weeks (up at a week or processing and then a week for shipping pretty normal) The products are great! The Mattes can be a little drying on the lips but they last a long time and i love them! Colors can be a little different from person to person based on your lip color so only thing to be careful of =] Oh and btw they are super affordable too!
Overall Love their products and never really had a problem with them
I honestly don't understand why there is always only bad reviews on this website. I love colour pop, I just received a pallet I ordered recently. They always have such cute packaging and great eyeshadow pallets. I look forward to buying from them again.
I learned about Colourpop from my friend, as they carry good quality products at fair pricing. We are both in Canada. She's bought from Colourpop numerous times. Then I made my first purchase, but the package was lost after it came to Canada. Colourpop was very fast at responding to my e-mails reporting the situation. The customer service always gets back to my e-mail within 24 hour. Eventually I opened a case for lost package with my local delivery (done online, very easy), and Colourpop shipped replacement right away and I received my order. The Colourpop rep lead me through this whole process over 4 days of simple e-mailing. I don't know why there are so many reviews complaining about Colourpop service. Both my friend and I are happy customers.
Just received my cargo highlighter bronze. Its absolutely something to die for. Definitely coming back for more.
So many things about this makeup is just plain amazing. The 9 pan eyeshadows are perfect, precision brow pencil is amazing, ultra lip gloss is a good formula, and customer service is good. I never have had any problems with any orders.
Born, raised, and made with love in the City of Angels. Founded in 2014, we pride ourselves on being wallet friendly and bunny approved.
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