ColourPop

If I could give them zero rating I would! I'm 70 years old senior citizen can not go out wanted to buy some makeup for my daughter as a gift she has not even open and don't like them It was $100 worth of stuff. I wanted to return that because it waste for me but colour pop refuse to do that. My daughter told me they have crap makeup Do not buy from them. They should accommodate since it's not even open. I will suggest everyone Do NOT BUY from them. It's total waste!

I placed an order mid December & it stated 5-7 business days for delivery so i expected it in time for Christmas (Dec 22). Now I got notice (Dec 20th) it will be another 7 days before they SHIP it which is way past Christmas & that's what the order was for. They hadn't even shipped my order yet?! I said if it had not yet been shipped out by today then just cancel my order so now I have no gift. Obviously they are unreliable so I wouldn't order if needed by a specific date. There's much better quality makeup out there that DOESN'T disregard their customers. Glamlite, fenty, Jeffree Star…… all great quality & good customer service! Avoid colourpop! Never ordering from them again!

Something went wrong in the shipping process. Colourpop probably put the wrong address on the package which is why it was never delivered to me and immediately returned to the sender. The customer support just keeps telling me to check at the local post office and I would have gotten just as far talking to a robot.
Terrible customer service, will never order again.
And I still didn't receive my money back, which now has literally been spent to AIR.

If you have an issue with your delivery or order they have a no return, refund, exchange policy because of there so called low product value. Biggest rip off ever

I bought Two american eagle coins
999 silver. Got charged for both,and never received a tracking on them. Tried contacting them but no response. I'm reporting them for fraud.the charge on my card was MACNUS.CO.UK LONDON LN

If you've ever shopped on their site you'll notice there are no one-star reviews on their products. I've written several for a particular mascara but when I go to the reviews for the mascara my review is curiously absent. I tried again to write another but it also is not there. The only reviews are glowing praises. No product is going to please everyone. In addition I have also received product that was completely broken in transit and was not allowed to return it. I was only offered a credit to use in the future.

I ordered over 100 USD worth of makeup. It was never delivered, I was told to take it with the post office. If only! The company they use for delivery has an average of 1.2 stars in review because they routinely lose/steal packages, and they are unreachable. By dealing with these scammers, Colourpop made me waste me money and time, no refund was issued. I am deeply unsatisfied.

After a disastrous order, I gave them another try, only to be disappointed again: the lipsticks smelled so bad I had to throw them away, and the eyebrow pencils fell apart after just a few days (the product fell on the floor and the brush detached from the pencil). If you add that the price is not the cheapest and that it's expensive to have them shipped abroad, it's a huge no for me

Colorpop sent me the same shade twice and said it was my eyes that are wrong then ignored my other emails asking for help. Use Knix, Elf, really anywhere other than this disgusting company.

I had ordered two separate orders 5 days ago, I got 3-5 day shipping through USPS and I already contacted customer service 2 times already and have not received a response:/
Going through the customer care log I've seen a statement saying that there must be an error in the tracking system, at this point I'm just disappointed and I really want a refund for this garbage.

By far the worst online shopping experience ever. No returns absolutely whatsoever. Even if they send you a ton of garbage they won't take it back. They won't even utter the word refund. Their explanation is that they're super cheap. Not really, wet and wild is cheap. Colourpop, not so much. Means to get ripped off if you're shopping online with this pissy brand.

I am boycotting colourpop as of today! I am absolutely DISGUSTED by the actions of the company! DHL lost my package/could have delivered to a wrong individual and colourpop did nothing to help me! I was promised a reshipment for days and given hope but today they decided to absolutely drop me and not even reship the LOST order and blame ME for it! Ive been such a fan for so long and ordered tons of times from the company but this absolutely broke any trust I had for this company and will NEVER order again! DISGUSTING!

I've ordered from Colourpop many times over the last -5 years, since ~2018, but I don't think I will be returning. I realize one customer boycotting the brand is not going to bankrupt them, but hopefully my experience will help someone else. I placed an order recently (February 2023) only to have one of the items not show up in the shipment. Not that it necessarily matters, I think it's a matter of principle and treating your customers right, but the order was on the expensive side (especially for this website...) and contained 15+ items. When I contacted customer service via email, they informed me that too much time had elapsed since my order had been dispatched and they were unable to help me. Am I supposed to apologize for being out of town for work and not opening the package the second it arrived? I was very polite in my email exchange, provided supporting documentation in the form of pictures of the items that I had received and the packing slip. This is the response that I received: "Please keep in mind that we have this policy in place to be fair to all of our other customers, we hope you can understand! We apologize for any inconvenience this may cause!"? To be fair to your other customers who actually received what they paid for? Fascinating.

For anyone that's wondering, you can purchase Fourth Ray Beauty products at Ulta instead (I did not realize this until recently; I really like some of their moisturizers, I'm sure their ingredients are garbage but that's besides the point here I suppose). I have never had another company (fashion, beauty, skincare, home decor, accessories, anything) fail to ship me an item and not immediately rectify the situation and ship me a new product. Save your money ladies; there's many others brands ranging from bargain to luxury and everything in between who will actually ship you what you paid for! I very rarely write reviews for anything but felt this needed to be said.

Purchased the SOL body oil and it smelled terrible like chemicals and not good. Customer service said no refunds. Don't expect them to have integrity of any kind.

The package that came was fine but the sticks of eyeliner I purchased looked used, the boxes they were in were crushed and open. The eye shadow I bought had a strong smell when I opened it, I threw it away. I need to find another brand of makeup cause this cost too much for the services I received. I am not even sure I can trust the product or if they are sending me used items that someone else returned. I bought these items

Heart

Numero Uno

I Am Calm

The only one that didn't come busted open was the eye shadow.

Like everyone else here I have yet to get my package. Customer service keeps saying the same thing "please keep waiting" it's been a month and I'm done waiting. Terrible customer service! DHL will not respond and USPS responded by telling me the package never made it to them. They will not offer a new package or refund. When will they realize that DHL is not doing its job getting these packages to people. Now I'm on to the BBB to try and get my money or products sent!

Beware if you have a problem with them there is no refund. Also note that there is no telephone either. Customer service does not respond. I never received my items and there is nothing to be done. If you need a refund you have to contact your bank. Once the get your money they don't care if you receive the items or not. Makes me wonder if they just took my money and never sent items out. The items are cheap for a reason.

Scam company! They keep telling me that my package is on the way. Meanwhile I ordered from a different company will thin the US and received my items within 5 days.
No money back don't even know how to go about it $70 gone! F color pop for this bs

If you don't receive an order, don't expect customer care. I was home all day when they supposedly delivered it. It never rang. I contacted them straight away wondering what we could do about it, if there was a mistake, I don't know. NO ANSWER. A whole week later I write again after waiting and talking to my neighbours in case it had been delivered somewhere else. Again, NO ANSWER. Then a week later I opened a dispute through Paypal and they still didn't answer. Never heard back from them but those thieves didn't mind keeping my hard-earned money. I'm in University with two kids. I was so happy to treat myself. But I finally learned that I needed to take it to the police. For 85$ bucks I'm not gonna do it. If the company had reached out to me sooner, I would have contacted them straight away, or the delivery company. But they didn't, they ignored me. And now I'd just feel silly going to the police for 85$. Trust me, stay away from that terrible company. Plus watch reviews on YouTube, I wish I did before buying. Even Hiram says they suck and he's far from being the only one, so I'm not sad about not trying their products. I hope they go under

Wow what a bad experience for a first time order! The box that the eyeliner was supposed to come is was empty and there was a 4 inch hair intertwined in the mascara. YUK
When I sent them an email telling them of the problem they want me to send them a picture. Are they kidding? I guess from the reviews I see here I should have checked them out first!

After receiving my lip mask I ordered during Valentine's day, I applied it the same night. The next morning I woke up to horrible chemical burns on my lips. It was excruciating and it took applying vaseline for a week to heal it. Messaged their "customer service" WITH photos of my burns. Was told they're not responsible for anything I'm allergic to... I have never had an issue with this company. Or the ingredients that was listed. I'm assuming it's the amount of fragrance they use. Company has gone downhill over the years. They mass produce and forgot about their loyal customers.

Even though their products are awesome, their customer service is horrible. Rude, they don't read what you're writing, and as others have said it's like talking to a robot.

Declaring the wrong value of a package is fraud, be it lower or higher than the true value. They have no problem putting down the wrong value and then say they cannot do anything about it and not refunding you the unnecessary costs you've made. Even when you show them documentation from local customs that they're in the wrong.

So be aware when you buy from them.

ColourPop is a company based on FRAUD! The credit card company told me the charges were collected from a London Company. Also many other customers from the same credit card company had reported them for the same complaint as myself. They have an ad that popped up when I googled SILVER EAGLES and I should have known that the price was slightly less than spot silver that they were selling the EAGLES for. I am working on getting my money back! The credit card company is very helpful and understanding...just another Victim!