ColourPop

***INTERNATIONAL SHIPPING REVIEW***

I ordered a fair bit of products from ColourPop and when I finally got my package I had to pay horrendous FEES because they didn't bother to declare the package in line with the international shipping rules!

1. They declared an incorrect/higher value than what I had actually bought (which meant that I had to pay higher taxes, but that was the least of my problems ordering with them)
2. They did not declare the shipping costs at all, which is STANDARD practice and a MUST on international orders. So now I have to endure the consequences of their negligent behavior and pay horrendous fees that are due if you don't declare shipping! I have to pay for THEIR mistake. And yes, it's their mistake. Declaring shipping costs is usual pactice in international business! I expect Colourpop to know and play by those very simple rules! I have ordered at least 40 times from the US and not once did it happen that a company didn't bother to declare my package correctly! Not once! Now I have to pay the horrendous fees for further investigation on the package... It would have been so easy to just add an "incl. Shipping" next to the total amount but nope, they didn't.

Costumer service took ages to respond. They won't accept to pay the fine or even refund me *some* of my money. I have been ordering from foreign online shops for nearly 10 years now and never did I ever have to deal with such a hideous company.

***DO NOT BUY FROM COLOURPOP***

I had a simple request about my order. It takes days to process orders before they ship and they state they can change the shipping if needed as long as it is received before shipment. I was a very good customer and never ever had a request before for any kind of help.

I had to suddenly change locations from where I was and there really is no way for me to get the make up so I immediately notified them to please change the delivery address since it was still being processed. I waited and waited and sure enough the day it shipped, (how convenient), they told me it was too late to change it!

This was the first time I ever requested ANYTHING from them, and I was a very regular customer! THEY DO NOT HAVE A PHONE NUMBER BECAUSE THEY REALLY DONT WANT TO HEAR FROM CUSTOMERS! I could understand if I had done this before, or it had indeed shipped. They could have changed the shipping and I would have even paid a fee if needed! COMPLETELY UNREASONABLE AND UNETHICAL.

They absolutely think they can just do this to people and they will still get business but there are other great make up options out there that will treat their former customers well and colourpop will lose their edge. They obviously take for granted that people will put up with their horrific service.

I made a purchase on the ColourPop website on June 23rd and after a few days I got the information that the order had already left the country. On the 19th of July, through the website, I was informed that the order was already in Portugal, so I waited for it to be delivered to me or for the carrier (DHL) to contact me.
Since that didn't happen and 2 months had passed, I decided to get in touch with ColourPop. However, ColourPop informed me that I should contact DHL, which I did. After exchanging emails, I found out that not only had the order been returned (on July 19, which is, more than 2 months ago), but I would not get any return from Colourpop as their return policy does not allowed them to. So I not only lost my money but also my time.
I was really disappointed because it was a brand from which I had already shopped and I had never had any problems before, apart from the fact that they take some time, however I never saw it as an obstacle. Now, in addition to losing me as a customer, I will also ensure that everyone I know does not make purchases through their website, otherwise they will run out of your products and money.

I tried Colourpop years ago when they were fresh on the scene and they only had a few individual eye colors. They've since expanded to skincare and limited edition products. I recently purchased some items from the Sailor Moon Collection, the Powerpuff Girls Collection, the Lizzie McGuire Collection and the Hello Kitty Collection. The packaging is super cute! I love the formulas they use for their color cosmetics - the HK lip balms, for instance, go on smooth and have a nice little pop of color. The Sailor Moon glitters are to die for and I got some beauty tools for my facial routine as well - the cooling globes and the eye roller. I have not been disappointed by Colourpop -- beautiful presentation / packaging, high quality products and consistency at the right price. I am always excited to see new collections coming from this brand. Swatched: HK Lip Balm in Hello Fruity, Sailor Moon Ultra Blotted Lip in Usagi, Sailor Moon Glitterally Obsessed in Moonlight Legend, with and without flash.