College Board

Horrible customer service. They collect all the fees and the minute you have an issue and call for help you will sit on hold for over 45 min. And still can't get through to someone. Congress should be investigating them because they are obviously scamming the Americas collage students.

The list goes on and on: Random error messages, login never works, redirecting you to a yes or no page, making you change your password for no reason. Just absolutely a horrible site that hasn't been resolved and I don't think it ever will.

College Board is a systematic legal theft, based on well-planned psychological strategies. They are aware of the millions of students, each applying to an average of 20 colleges. As a result, each student must pay an average of $225 (in access of the free four reports), and the fee to expedite the result (because they will delay it attentionally) plus testing costs and the CSS, which is USD 320. So, every student pays an average of USD 700. If you want to expedite results, the cost reaches USD 1000. This amounts to billions of dollars, and they even bribe some universities, mostly state universities, to keep it going.

They withhold results for one to two weeks to force you to pay for expedited delivery, costing USD 30 for each report. The list of complaints goes on, including issues related to banking and the sale of your data to companies offering loans. It is evident who is behind this huge scam. We need to lobby with all universities to put an end to this SAT/ACT nonsense.

If your ap scores are old it's a horribly poor process to get them. You have to print out a document and fax it to them with the little confidence that everything is correct because your not getting a receipt and no one's calling to confirm the order was sent or received. And after waiting "3-5 business days" (actually it was almost two weeks) I was sent back a letter saying sorry your scores weren't sent. Neither of the colleges I applied to got the scores and I was almost denied admission from all of them had I not had a degree as proof for a substitute from previous colleges that I had passed an AP test. As if it's not bad enough, transcripts cost about $7 to $12 while proof for AP scores cost $25 every time.

I went through and still am going through an absolutely horrendous ordeal with CollegeBoard. I accidentally placed the wrong birthday on my account and they keep saying "We will send it up to the escalation team" "It is placed as highest priority" "Give us 5-7 business days" "Give us 2-3 Buisness days". It's been three weeks. My exam is two weeks away and everytime I call them this is the only thing they can say. I'm absolutely horrified.

I've never been so confused with how to navigate a website. I spent a whole weekend dealing with their customer service to get a payment figured out for an exam. The company is notorious for their terrible business practices. The site crashes way too much and this website is forced to be the standard for how we do college/ap stuff which is dumb.
This is the 2020 zoom of college admissions when we could just go build a service like discord or teams.

Terrible customer service. Corrupt monopoly. My son studied hard for SAT exam, and they cancelled a few days before with no reason. They do not care to offer an alternate location. When I complained about this, I was talking to a wall blabbering about the agreement we sign during the registration. How convenient. This monopoly should be ended to get some respectful customer service.

The college board has been one of the most frustrating and poorly run organizations I have encountered. There was an issue with my daughter's SAT scores not being released and in my three phone calls, the agents state that it will be resolved, however there is no follow through on their end. Each time you call, you get a different agent and you cannot work with the same person. I don't have any confidence in the verbal commitments from their agents who make promises to resolve the problem and get back to you since they never do what they say. She will move to the ACT from this point forward. The college board plays an important role with students and families and their service is very disappointing.

These people SUCK. We paid for and "secured" a spot for SAT testing. About a week before they reached out and flat out cancelled it. "Capacity issues" poor kid had been preparing and now will need to take in the middle of the school year and not over summer.

We were unable to attend the first date for SAT testing and wanted to transfer to a later date. We paid for the May date and was advised that we would have to cancel the test. Then the agent advised us there will be a $35 fee to cancel. Instead of just changing the testing date we were charged $35.00 cancel fee then another $60.00 to register for June date and $15.00 for agent to process the registration. Terrible company.

I have my exam in 25 days. Whenever I login into my account and go to my ap resources, the stupid website doesn't even load my resources, it just loads their twitter handle plug which is usually above the
Course material. Cant even access the stuff that I am supposed to study from. The damn exam also costs a $#*! ton, so thank you college board, for ruining my parents money!

The site takes forever to load sometimes, at times not even loading at all. Worst of all, during my AP chinese language and culture exam, we had to take the test on our chromebooks and the site had crashed for nearly an hour straight, leaving all students frustrated and even some losing their progress. The amount of money that this "nonprofit" organization rakes in should be spent on improving these conditions rather than the ceo pocketing all of the earnings. Site logs me off every time I am in the middle of homework which is a huge inconvenience.

I've been on the phone for 48 minutes trying to merge my childs two accounts. This should not take this long. I'm still holding. There is a major language barrier. The CS rep spelled my name back and said "K as in cancer, E as in elephant."

Are you kidding me?

This is the most poorly designed and unusable website ever. I had two days worth of progress deleted even afer i saved it, then i had to wait an hour to get onto the website, (only to be signed out every 5 minutes), and on top of that i submitted my final, yet only 1 of the 3 parts that come with submitting the final were submitted. Abhorrent website and company.

What an unbelievably HORRIBLE company! They are so completely inept. They never sent scores to my daughter's college until paying for them 3 times. Then the same thing happened to my son's scores. Now, I have twins in high school. One twin got his AP score back in July (on the first day). The other twin has STILL not received his score (late August). When I called College Board, after waiting on hold for 24 minutes, they hung up on me. All representatives barely speak English and have no idea of what is going on. I have sent several emails and NO RESPONSE!

Terrible customer support. Company only wants money from students. Avoid it. Wanted archived scores, and it took over a month to receive them. Was told it would only be 15 days. (Why are MY own scores archived? So CollegeBoard can make more money of course!) Customer service couldn't give me one actual answer to my questions, and talked over me rather than listen to the problem. Despicable company.

Last week I called them to put my SAT score in my online account, they said it would take 5-7 business days, which is ridiculous enough, and I checked yesterday, it´s still not in my account. Money grabbing "non-profit" organization.

The "forgot password" process doesn't even work. For a long time I wasn't even allowed to log in because this website was so buggy, and kept sending me in an endless loop of errors. And they haven't done much at all to fix it.

Apparently none of my emails work, there's like 2 different login screens and 1 requires email. Can't reset via sms despite collegeboard sending me *1* email only to an account, and then not letting me login with the account they went the email to. The only way to reset it otherwise is to call them.

Genuinely why is this site such garbage? You'd think a borderline monopoly like College Board would be able to allocate some money to making a functioning website (you know, with a decent layout and a login process that doesn't take a good 10 minutes, to name a few aspects... oh, and the constant lag that isn't the fault of my devices)... apparently not...

As others have mentioned, this website is broken. There are only two probably emails and phone numbers I would have used to set up account. I keep trying to reset password but I never get sent a link or sms text message. I called customer service which was a young teen girl who had no idea how to help. She asked me for a security phrase which I do not remember having to put in at setup. I asked her to confirm the email address I was using, as I wasn't getting any responses back. She couldn't do that. Couldn't tell me anything because I didn't have a catch phrase. When I asked how am i going to register my kid...she said, just keep trying...Unbelievable.

I've been trying for a while to find out how to setup my exam. I figured I was just being stupid and needed to be pointed in the right direction. I called 2 people from customer service and they both gave me the same script. Had me on hold for several minutes when I asked what seemed to be the most basic question possible. This whole concept just sucks. Neither of the people I called were helpful by any means.

My son's SAT was rescheduled from October 1 to October 15 due to hurricane Ian. He showed up for the test along with other students and employees from the testing center but the college board failed to send a proctor so they could not administer the test. As a senior, this was my son's last chance to take the SAT. He wasted time and money on tutors preparing for this test that he could have used to complete college applications. When I called customer service, I got a recording to call back during business hours. However, every time I speak with someone in customer service, they barely speak English and don't know what's going on anyway, beyond the website.