• Collage

Collage

Overview

Collage has a rating of 4.42 stars from 1,261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Collage most frequently mention customer service, photo blanket, and christmas gift. Collage ranks 2nd among Photo Printing sites.

  • Service
    233
  • Value
    229
  • Shipping
    227
  • Returns
    93
  • Quality
    214

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
212
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What reviewers want you to know

Positive highlights

  • This will be a Christmas gift and I'm sure we'll need lots of tissue when it's opened...
  • I would recommend this company to anyone who needs a photo book!

Critical highlights

  • I don't care how good customer service is, if their software loses all your work, it sucks!
  • Ordered a photo blanket for xmas and received the wrong blanket with someone else's family pics.
How would you rate Collage?
Top Positive Review

“Too Notch”

justen s.
9/28/22

I have experienced the way business should be done by all companies! Unique ways of capturing memories, A user friendly website, I received exactly what I ordered, affordable, excellent customer service! I have only used Collage for three orders and on the third there was a mistake made and not caught until after it was shipped they helped me make it right and then some! I am a customer for life, and would recommend their services to anyone! Please don't ever change!

Top Critical Review

“Hurt”

Asia E.
7/18/20

I will never purchase from here again. This photo means so much to me. I can't believe they would even send me a blanket that looks nothing like the picture. My brother's eyes are blacks out. U can barely see our faces. The quality is poor and the blanket is not clear at all. My brother was murdered by a stranger. Police say wrong place wrong time. This collage meant everything to me. I waited anxiously for it. Only to be hurt and disappointed.

Reviews (1,261)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (524) christmas gift (60) photo book (57) fleece blanket (56) collage blanket (26) photo blanket (105)
Thumbnail of user crystalu17
2 reviews
0 helpful votes
February 11th, 2021

Well I'll start by saying I made the order it actually shipped quickly, I was extremely excited but I never got it, the carrier said lost but I emailed and got a response really fast the apologized over and over and they refunded my order completely I actually ordered again recently hopefully the carrier got it together some don't realize it's not the merchant it's the carrier ups fedex ect but I'm excited

Thumbnail of user laurenr125
1 review
0 helpful votes
October 16th, 2018

I made an order a week before a friend's birthday for a fun gift. It was past his birthday when I contacted the company that the order hadn't arrived. I called and spoke to a nice guy who helped me re-order (the original pillowcase king-size was no longer available, so I went with standard-size and he credited my account.) It arrived a week later. One month after the birthday. Disappointed that it didn't work out in a timely fashion, but the piece came out really nice. Very vivid colors and soft cotton -- decent quality. Not sure I would use them again. Going to have to think about it.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Lauren, this is Shell with Collage.com. I'm so sorry for the issues with the order! I am so very grateful that you gave us the chance to get a new one to you when you didn't receive the first shipment. :) If there is anything we can do for you from here please don't hesitate to ask. Have a wonderful day!

Thumbnail of user denisel763
1 review
0 helpful votes
February 11th, 2022

I have gotten several products from Collage and have been thrilled with all of them. The canvas prints and phot blankets are bright and clear. Another site I have used often says my pictures' resolution is too low to make even a 5x7 print. I have never gotten that message from Collage. I got a photo blanket made from a picture of a painting, and it was as clear as could be. The only reason I gave it four stars instead of five is because the shipping cost is high. That said, the packaging is great, and my purchases arrive quickly.

Tip for consumers:
The shipping is a bit high. Everything else is great!

Products used:
Canvas prints
Photo blankets

Value
Shipping
Quality
Thumbnail of user rosemariem29
1 review
0 helpful votes
December 27th, 2018

I was very unhappy when I did not receive a gift that should have been in time for Christmas. When I got the product, I realized that the picture I sent was not clear and the blanket could not be gifted. Kelly Z took care of everything. He redid the picture on the blanket and it will be sent at no charge. Kelly could not have been nicer! He corresponded with me until everything was resolved. I love all of the items I got from Collage and now I am happy and more than satisfied with my purchases!

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Rosemarie, this is Shell with Collage.com. I'm so terribly sorry that the initial product didn't turn out as you'd hoped! I appreciate you contacting us to let us fix this for you. :) I will be sure to give a shout-out to Kelly to our team!
I appreciate you taking the time to write about your experience as well. If there is anything we can do in the future please let us know. Happy New Year to you! :)

Thumbnail of user williamb980
1 review
0 helpful votes
December 21st, 2018

After the first custom printed blanket I received had discolored streaks running through it from an imperfect printing process, I reached out to the company via email and they sent a free replacement. Great response time, positive interaction and the re-print rectified the initial issue.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi William, this is Shell with Collage.com. I'm so very sorry the initial blanket printed with streaks in it! I am so very thankful that you let us make this right for you! :) If there is anything else at all we can help with please do let us know and we are happy to help! I wish you a very happy new year!

Thumbnail of user martieg6
1 review
0 helpful votes
December 1st, 2022

I have used this website several times, and no issue with the collages or delivery times. However in early October, my collage was not centered and they could not help, so they gave me credit to reorder. I now have time to reorder and their website is down, but no one is responding to me. I REALLY want to use my credit before Christmas, not lose it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anneg452
1 review
1 helpful vote
March 18th, 2022

I was unsure when I ordered our throw what it would be like. We are delighted with it. I will be a fun, unusual birthday gift for our granddaughter which we know she will love. It has a photo of each member of the family printed on it. Might have to get another to keep for us!

Thumbnail of user rauln5
1 review
0 helpful votes
January 26th, 2018

The blanket honestly came out WAY better than expected. And the shipping was INSANELY fast if you choose 1 day shipping! But yeah the picture came out a little darker than expected but others than that everything else is perfect! Worth the money!

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Raul, this is Shell with Collage.com. I'm so very glad the blanket came out better than expected! If there is anything we can help you with in the future please don't hesitate to ask. We are always here to help. :) Have a wonderful day!

Thumbnail of user jerrik6
1 review
0 helpful votes
December 30th, 2020

I've been very pleased with the several products I've purchased. But I'm also very impressed that the couple of issues I had were very quickly and with great satisfaction taken care of.

Tip for consumers:
Watch tutorials on the best way to design your item

Products used:
Blankets,masks and pillowd

Service
Value
Shipping
Returns
Quality
Thumbnail of user hayleym49
1 review
0 helpful votes
February 24th, 2020

I wanted to buy my sister a custom sequence pillow with a picture of our bunny on it. I purchased the 16X16 sequence pillow with the picture on the front, a custom back, and an insert. When my order arrived, it was MUCH different than the picture online showed it would be. There were white spots all over, and loose strings/sequences. The back was supposed to be dark grey, however was more green than anything. I contacted support that night and has a response in a little over a day. I started speaking to an agent name Will B over email. He was courteous, helpful, patient, and understanding. I sent him pictures of the problem product and he apologized for how it came out. After listening to my concerns, he offered me a voucher to buy a replacement product and even recommended what pillow he thought I should get. I opted for the 20X20 poplin with insert, based on his recommendation. I even created a collage of pictures on it. When it arrived, it looked EXACTLY as how I created it online. The pictures were crisp and beautiful! My sister loves her new pillow! I am very impressed with Collage's customer service and how quickly and efficiently they fixed my order. Will B had amazing customer service skills and I am very thankful for my new pillow. I will definitely order from Collage again.

Thumbnail of user anthonyc510
2 reviews
3 helpful votes
November 19th, 2019

It has fun ways to create a calendar with different colors fonts picture arrangements. I got my calendar and the saturation of the color was amazing! There was one issue and they were very attentive and took quick and wonderful care of the issue.

Thumbnail of user juliea84
2 reviews
0 helpful votes
August 4th, 2020

The cards we ordered for our daughters wedding to be used as favors were great. The quality of the product was very good. The problem lies with the packaging and shipping! No padding between boxes of cards left them all scratched and many broken. 11 of 20 boxes were broken. The company was wonderful about replacing them. But today when we opened the replacement order, this is what we find! The box rattled like broken glass which was our first clue. So now a 3rd order is on the way. Again, company is very friendly and willing to make things right. Its the packaging department that makes them look bad. Get some bubble wrap for heavens sake!

Thumbnail of user vocxb
1 review
0 helpful votes
December 18th, 2018

Update: 01/07/19
Per my 1st review below:
-Collage.com kindly sent me a new photo blanket w/ no additional cost. However, that was received a week after Christmas.

Miracle:
-Collage.com claimed that FedEx lost my package while FedEx claimed that they didn't receive the package until 12/19/18. Who to believe? I don't know but no longer care. By miracle, FedEx transfer the package to USPS and USPS delivered the "lost" package the night of 12/23/18. And YES! We got our package on time even after all the headaches.

Tip:
-Collage.com seems to get REALLY BUSY during the holidays. They are either HIT or MISS w/ orders so beware. It appears that they get VERY VERY overwhelmed on holidays and assigned few people on Customer Support. Their is probably just one person taking all the bad reviews and angry customers.

I ordered a customized blanket on December 5th to get ahead of time before Christmas. FedEx lost my package, just finding out on the 17th. I called them and they kindly willing to replace my order but they won't expedite it and won't come after the 28th...

What is this? Blasphemy! I ordered it ahead of time to get and they won't even make an effort to prioritize lost shipments... now they ruin my mother's Christmas and I will be called adopted. Seriously though, the dont have any back up plan if your package is lost, you are just a lost cause and they wont do any effort to expedite work and shipping for cases like mine. You just get thrown under a rug and just like i said, you are just like a meh... won't do business again.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Vocx, this is Shell with Collage.com. I'm so very sorry this happened! I'd love the chance to make this right for you. Please email me at support@collage.com and in the subject line please put "Attn: Shell Sitejabber" so I know it is you. I look forward to hearing from you and have a wonderful day!

Thumbnail of user kierstynn
1 review
1 helpful vote
February 18th, 2021
Verified purchase

As you can see i purchased this pillow on the 8th and got it on the 17th which i think is not too bad because they have to print the photos, make what you ordered, pack it and then ship them to wherever you are at so it will take some time especially with everything being delayed or misplaced because of COVID. I had doubts because of certain reviews but this pillow was very much worth it HOWEVER since the back is dark, it does not look like the photo so i suggest for you to not pick such a dark photo like how i did, the front is a little pixelated too but i just think it's because of the type i got. It is very smooth which is great to sleep with. I like this pillow a lot because I get to be with my boyfriend without him actually being here and im expecting to order again with my sister! I had no problems with putting my order through or tracking this package

Tip for consumers:
don’t use darks photos

Products used:
pillow

Service
Value
Shipping
Quality
Thumbnail of user judyl31
1 review
0 helpful votes
January 22nd, 2016
Verified purchase

Customer service was excellent. They were concerned about my expectation. It's always great to know that some company go above and beyond for their customers.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Judy, this is Shell with Collage.com. Thank you so very much for your kind words! We truly appreciate wonderful customers like you! Have a wonderful day.

Thumbnail of user linac
1 review
7 helpful votes
May 10th, 2015
Verified purchase

My experience with Collage.com was amazing. I had accidentally typed my email address incorrectly. Therefore, didn't receive a confirmation email. However, the 'chat' feature offered on the site facilitated my communication with the staff whom was extremely helpful. Lisa validated that my order was processed and forwarded the info to the correct email address. I received the package and I'm very pleased with the item.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Lina, this is Shell with Collage.com. Thank you so much for taking the time to write this for us. We greatly appreciate customers like you. I'm so glad you had a great experience! If there is anything else we can do for you in the future, just let us know. Have a wonderful day!

Thumbnail of user marlenej15
1 review
1 helpful vote
March 3rd, 2018

I purchased 3 of the personalized 30 x 40 fleece blankets through Groupon for gifts for my father, husband, and one of my nieces. They all loved them! It was so cool to be able to put a collage together of their fave pics and see their faces light up, when I gave them their blankets. My niece hung hers on her bedroom wall and my other niece was so envious that she asked me to get one for her too. So, I purchased another one, but the 50 x 60 size. I recommend purchasing anything larger than the 30 x 40 size, if you actually plan to use them as blankets.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Marlene, this is Shell with Collage.com. I'm so very glad they love their blankets! Thank you so much for sharing your experience with us! We're so happy you enjoy our services. If there is anything we can help you with in the future just let us know and we are happy to assist you. Have a wonderful day!

Thumbnail of user preetib1
1 review
0 helpful votes
December 10th, 2016

I was very happy with the product in its quality & price. I never received an "out for shipment" email so I was a bit worried... especially having had a bad experience with another company in the recent past. But in the end, it was worth the wait for this metal print! Well done Collage people.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Preeti, this is Shell with Collage.com. I'm sorry you didn't receive the out for shipment email. Sometimes the emails sent from this server are sent to the spam or junk folder. I'm so very glad you like the metal print! It's one of my favorites. :) Have a wonderful day and thank you for sharing your experience.

Thumbnail of user rumij
1 review
5 helpful votes
February 13th, 2017

Here goes my first ever review.

I got married last year and since then I wanted a bright huge picture of ours. Valentine was coming and what's the best time to have a big canvas hanging in your sweet lil room.
I then started my canvas research. I did not had that one single perfect photo so I decided to go for a collage with 6 pictures. I had gone through umpteen number of websites and finally I freezed with collage.com because of the following reasons-

High rating on customer reviews
Due to first time sign up Member I got a 60% discount
No size limit on photos to be uploaded (FYI Amazon does have a size limit)
For big canvas they have a default depth of 1.25 which is quite good
**My most favorite is they have loads of editing/formatting options which most sites does not have. They even have a option of putting your own handwriting there. You could choose your favorite background, kind of borders you want and other interesting things to make your picture look perfect.

I went ahead and made a perfect gallery wrap canvas collage of size 24"x30"(decent size for a 12' x 13' room). I had previewed it and it looked awesome. Finally placed an order.

Though their expected delivery time was 10 days but it arrived in 4 days. My excitement went to clouds. But at the same time I was bit afraid while unpackaging it. What if it's not perfect what if the quality is not good. With all these I finally took it out and it was there - "A Perfect Picture". It was exactly the same as I saw in screen. I loved it and immediately hanged to a wall.

I highly recommend this site and for the price they have Groupon offers too so just check.

Note: Before freezing your canvas size verify on your wall using measurement tape.

Service
Value
Shipping
Quality
Thumbnail of user stephb8
1 review
2 helpful votes
December 7th, 2015
Verified purchase

This place is great! Loved the quality of pictures, and although I was a bit disappointed with the standard fleece. I did the online chat with them and told them my concerns and no questions asked they told me my new product number, i got an email with new confirmation number with upgraded fleece!, and everything free! No hassle or anything like that, super easy! Super happy my experience and will so order again!

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Steph this is Shell with Collage.com. I'm so sorry you weren't happy with the standard fleece. I'm sure you will absolutely love the plush fleece though! If there is anything we can do for you in the future just let us know. Have a wonderful day! :)

Thumbnail of user rebeccab105
1 review
0 helpful votes
April 27th, 2016

I worked with Kelsey for 3 or 4 evenings to get a collage for my wedding done. She went above and beyond to work with me to make sure it was just right. I am anxiously awaiting the poster in the mail. But I wanted to be sure to review her exceptional customer service and skills.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Rebecca, this is Shell with Collage.com. I am so happy that Kelsey was able to assist you with this. I will be sending out an email to our whole team with special mention of Kelsey. Thank you so very much for sharing this. Have a wonderful day!

Thumbnail of user rebeccar72
1 review
0 helpful votes
June 2nd, 2016
Verified purchase

I found Collage through Groupon and created a 70 page book with over 250 pictures. They have many features to use that were great. Moving pictures from page to page is awesome. A lot of sites only have the ability to remove the picture from the page then add it to another. Not Collage, you click and drag! You can move pages throughout the book as well. I spent a lot of time on the book and was extremely pleased with how easy it was to create. There were a few times the save page would freeze and knock me back to the project page. I looked passed all that because everything else out weighed it. I was ready to checkout, but discovered that shipping was going to be more time than I first thought. There are many days added to printing the book before it can be shipped out. There are no options to expedite the printing. I used the live chat to see if anything could be done to get the book quicker. I had an exchange with a person named Mike. He was condescending and really no help. I gave up and tried to recreate the book on other sites. I decided to call customer service at Collage as a last ditch effort. I am so happy I did! Elizabeth was so pleasant and HELPFUL! I ordered the book that day and it arrived quicker than expected. Elizabeth went above and beyond to help me. This book was for my oldest niece's collage graduation present. After the entire family looked through the book, everyone loved it. Thank you so much for the help and a wonderful, beautiful product!

Service
Value
Shipping
Quality
Thumbnail of user danh55
Shell M. – Collage Rep

Hi Rebecca, this is Shell with Collage.com. I'm very sorry that you had a less than pleasing experience at first. I am so glad you were able to get the help you needed from Elizabeth. If there is anything we can assist you with in the future please let me know. I'm so glad everyone loved the book! Have a wonderful day.

Thumbnail of user dominiques15
1 review
0 helpful votes
December 26th, 2016
Verified purchase

I had designed a book that I wanted to give as a Christmas present. But I forgot to submit it. When I realized that I contacted the company and they worked with me and I received my item on December 23. Excellent quality service and very good quality

Thumbnail of user jenniferc88
1 review
2 helpful votes
March 27th, 2015
Verified purchase

It was really easy to customize the fleece blanket I was ordering. I got a quick confirmation email that my order had been placed and got my item much quicker than I expected. There was an error when I got the blanket. It was missing a picture. I emailed them and within 24 hours I got a reply from Shell fixing the issue. Shell was able to see an error with the collage builder and she was quick to send me a corrected blanket. I just received the corrected blanket and its exactly how I designed it.

Thumbnail of user danh55
Shell M. – Collage Rep

Hi Jennifer, this is Shell with Collage.com. You were a joy to work with! I appreciate greatly you giving me the chance to fix the issue with your blanket. If there is ever anything I can do for you in the future, just let me know and I will be happy to help!
Have a wonderful weekend, and thank you again!
Shell

Thumbnail of user lindag56
1 review
0 helpful votes
January 5th, 2015

I really like collage.com. Their program makes it very easy to add and rearrange photos. The program automatically makes the photos fit the spaces and then you can move them around. It was fun and I spent way less time than with other sites in the past. I like their easy editor to improve and crop photos. The on-line help was excellent and I needed it getting started. I did six calendars and they arrived in time for Christmas. I found the January calendar started on the wrong day. But get this, they reprinted six new calendars and mailed them all over the country. Totally cool.

Tip for consumers:
Add the photos to the page then crop and edit. The on-line help is great

Service
Value
Shipping
Returns
Quality
Thumbnail of user danh55
Shell M. – Collage Rep

Hi Linda, this is Shell with Collage.com. I am very sorry that the mistakes were made on the original order. Thank you so much for giving us the opportunity to fix this for you, and regain your faith in our company! If there is anything else we can do for you, please let me know and I will be happy to help! I hope you have an absolutely wonderful day!

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From the business

Collage.com makes custom photo products easy, with great deals and 50+ products to make your own. New customers save 60% on first order.

Company Representative

Thumbnail of user danh55
Shell M.
Typically does not respond to reviews

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