• The Coffin Company

Overview

The Coffin Company has a rating of 3.94 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. The Coffin Company ranks 9th among Funeral sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

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How would you rate The Coffin Company?
Top Positive Review

“Thank you again! Gold Sparkling Coffin - Perfect service”

S B.
2/25/23

Thank you so much for your help in providing the Gold Sparkling Coffin for my husbands funeral today. I wanted tell you how amazing it looked, especially when the sun shone on the gold sparkles. My husband was larger than life and deserved a coffin which befitted him. This was truly beautiful and the sign writing just perfect. Thank you again you made the celebration of his life exactly what he would have wanted.

Top Critical Review

“Very poor quality”

Emma C.
4/4/20

Urn received very poor quality and never received what was described. When trying to return they have tricked into it being a non returnable item. Terrible. Had to give a star to leave a review but would not give any stars if I could.

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user heathers795
1 review
0 helpful votes
April 14th, 2020

My mother loved her garden, so I wanted to buy a suitable urn with a floral design. I chose a ceramic one with a sunflower on the front. I telephoned the coffin company and a very nice gentleman helped me with ensuring I ordered the correct size. My urn was delivered this weekend and is absolutely beautiful. Thank you so much for all your help at such a difficult time.

Thumbnail of user dang1029
1 review
1 helpful vote
April 21st, 2021

Last week I purchased a coffin for my grandad bryan who passed away. Had to get a fair sized one for his 3rd leg. So far its been brilliant and have had no complaints from him. Propper ding dang doo. Also i will be buying another as hopefully my grandmar barbra will pass soon and i will be minted. Time to buy one of them electric scooters all them kids are on.

Thumbnail of user chriss2161
1 review
0 helpful votes
March 23rd, 2020

We bought a wicker coffin for our cat. The Coffin Company were very helpful on the phone before we put in our order. The coffin was delivered ahead of schedule. The quality was excellent, with a lot of detail, lovely lining and handles to lower the coffin. All eco friendly.
The coffin was a fitting container for a special send off our cat deserved.

Thumbnail of user pauld1364
1 review
0 helpful votes
September 23rd, 2020

PLEASE DON'T HESITATE IN BUYING FROM COFFIN COMPANY FIRST CLASS COFFIN WITH AN EVEN BETTER CUSTOMER CARE SERVICES IN MAKING SURE THAT ONE OF YOUR HARDEST CHOICE'S YOU HAVE TO MAKE BE THE PERFECT CHOICE FOR EVERYONE INVOLVED..

Thumbnail of user garyf214
1 review
0 helpful votes
May 17th, 2019

I would like to say a massive thank you to the Coffin Company, for excellent customer service. My mum passed away a few weeks ago, her favourite flower was a sun flower. I found the perfect urn with a sun flower on it. I purchased the urn last Saturday, I received a email from Dorothy Davenport to let me know when it will be delivered, I received the urn yesterday and it's beautiful. Thank you Dorothy, thank you Coffin Company.

Thumbnail of user josephinem41
1 review
2 helpful votes
January 15th, 2019

How impressed I am with your service. I ordered a coffin and it was delivered to the mortuary the next day. The workmanship of it was beautiful. My mother would have been entirely satisfied. Thank you so much, it was another worry off my mind at such a sad time. I will recommend you to everyone I know.

Thumbnail of user jamesa549
1 review
2 helpful votes
October 17th, 2018

Grampa enjoys the coffin been in it for two years now with no complaints and this tells me that the coffin is high quality and doing its job well also we buried grandpa alive hope this is helpful!

Thumbnail of user lawrenceb41
1 review
1 helpful vote
April 29th, 2016

I always speak as you find. The ordering was easy and polite. The coffin was good quality, fast delivery and really good value. What more can you get?
(Sorry for my grammar, I had a stroke)

Thumbnail of user brendan180
1 review
4 helpful votes
May 13th, 2016

Dear Mark, MAY 2016

I believe that when a person goes out of their way to be helpful, compassionate, caring, AND professional, especially at such a sad and devastating time when we lose someone we love so much, I feel that it is important, and right, to reciprocate and show appreciation for your sensitivity, and give you positive feedback to acknowledge that valued kindness.

Dear Reader, I am writing this review to help others, who, at a time of great distress and sadness, are faced with large costs for a coffin.

Some service providers take advantage of people in great distress, at such a sad time. I learned, however, that funeral directors cannot prevent you from buying your own coffin, if you find that their prices are much greater than you can find elsewhere. You need to let them know that you can buy a coffin cheaper somewhere else and agree with them for the coffin to be posted direct to them.

No-one persuaded me to use the Coffin Company services. The reason that I did, was as a result of the high costs of coffins from different funeral service providers confirmed during a discussion. Therefore, it was a case of comparing prices for products of a similar quality and design. I checked Coffincompany.co.uk. And spoke to Mark. He explained about the different options, and also told me to check the clearance section to see if there was a coffin there that we liked. There was a big difference in the price for a quality coffin, to what was being asked for a similar coffin elsewhere. Remember to check if there is a cost for delivery, if you choose a premium coffin in the clearance section that has a high discount, and check which coffins are free delivery. It was such a relief to be able to find a beautiful coffin, at a fair and affordable price, that enabled us to give our loved one the respect and dignity that was befitting for them. This prevented us getting into debt.

Some small family businesses, I do acknowledge, can provide a coffin for a similar price to that of the Coffin Company, and that is great! And I do prefer to support a family business and it is ideal if they can provide a coffin at the same price as Coffin Company.
It is great for the bereaved families, and, it is great for their own business, for they will get return customers, who are happy with their fair service, and their personalised family approach to the final honour given to the loved ones that we have lost. So their's is
A win, win, outcome. But for those bereaved individuals and families who find themselves being faced with astronomical charges, there is hope, and some relief.

Our family were relieved when we found Coffincompany.co.uk.
We were able to get a quality coffin, at a fair and affordable price. But more than that, we were treated as unique individuals, and treated with compassion, courtesy and respect yet in a professional manner. Mark is such a kind man. I was in a very distressed state when I telephoned him. He was really lovely, kind and helpful. There was no hard sell. Just helpfulness. So I would like others to know that it is possible to give your loved one the best you can, at a price you can afford, so that both you, and your loved ones - can rest in peace.

MARK
Please accept my gratitude and appreciation of your first class service. You were so kind, patient, very helpful, and dignified when I was upset and flustered owing to the difficult circumstances. You also responded to a constrained timescale with professional acumen which was first rate.

Best wishes.
Kind regards,

Brenda

Thumbnail of user sharona30
1 review
1 helpful vote
October 7th, 2015

I WOULD LIKE TO START BY SAYING WITH MY EXPERIANCE, THIS PERSON OF THE COMPANY IS FANTASIC, HE SPOKE WITH ME IN VERY GOOD MANOR,
I HAVE BOUGHT OF THIS COMPANY 2011 AND YET AGAIN IM BACK AGAIN,
HE HAS TIME AND PLEASURE AND CARE IN WHAT HE DOES,
TIME AND CARE IS VERY IMPORTANT TO ME AND I HOPE IT IS TO YOUSELF'S,
THATS WHY IM BACK AGAIN,

THANK YOU MARK.

Thumbnail of user sb1011
1 review
0 helpful votes
February 25th, 2023

Thank you so much for your help in providing the Gold Sparkling Coffin for my husbands funeral today. I wanted tell you how amazing it looked, especially when the sun shone on the gold sparkles. My husband was larger than life and deserved a coffin which befitted him. This was truly beautiful and the sign writing just perfect. Thank you again you made the celebration of his life exactly what he would have wanted.

Tip for consumers:
Great customer service

Products used:
Coffin

Service
Value
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Save up to 70% off Coffins, Caskets and Cremation Ashes Urns. Quality products at heavily discounted prices available Direct-to-the-Public and delivered to your chosen funeral director.

Company Representative

Thumbnail of user dorothyd95
Dorothy D.
Typically does not respond to reviews

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