• Coffe Italia

Coffe Italia

Overview

Coffe Italia has a rating of 3.86 stars from 94 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coffe Italia most frequently mention espresso machine. Coffe Italia ranks 6th among Coffee sites.

  • Service
    18
  • Value
    19
  • Shipping
    19
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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What reviewers want you to know

Positive highlights

  • We were searching for the best espresso coffee machine on the internet and found COFFE CULT.

Critical highlights

  • Their customer service is absolutely terrible and they will just ignore your emails.
How would you rate Coffe Italia?
Top Positive Review

“Very helpful”

Sam P.
2/25/21

I had an initial problem with my product when it arrived, but the guys at Caffe Italia were really helpful in helping me resolve the issue and as a coffee lover, spending a lot of money of a coffee machine and a grinder, I was really appreciative of their help. In the end they helped me resolve the problem, and I'm so happy with my machines and the service from the guys at Caffe Italia. I wouldn't hesitate to contact these guys in the future for my needs. Great guys.

Top Critical Review

“WARNING - They are NOT authorised Gaggia resellers in the UK”

S W.
8/9/23

Bought a Gaggia Classic Evo Pro 2023 a few months ago. Checked before buying and in the FAQ it clearly stated that they are "authorised dealers for all the products we sell". This is absolutely NOT the case for Gaggia. I have a warranty issue and have had to spend £30 on courier costs that I wouldn't have had to if I bought the machine from the only real reseller in the UK. Check the Gaggia website (image attached for the only UK authorised reseller). I was aware of Gaggia grey imports and thought I had checked first but this statement on their website is a lie and I have been duped, please don't be! Next stop - Trading Standards.

Reviews (94)

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Reviews that mention popular keywords

customer service (17) coffee machine (24)
Thumbnail of user samp530
1 review
0 helpful votes
February 25th, 2021

I had an initial problem with my product when it arrived, but the guys at Caffe Italia were really helpful in helping me resolve the issue and as a coffee lover, spending a lot of money of a coffee machine and a grinder, I was really appreciative of their help.

In the end they helped me resolve the problem, and I'm so happy with my machines and the service from the guys at Caffe Italia.

I wouldn't hesitate to contact these guys in the future for my needs. Great guys.

Products used:
La Pavoni Coffee Machine and La Pavoni Kube Coffee Grinder

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Value
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Thumbnail of user wenkueih
1 review
0 helpful votes
January 1st, 2020

Rating from Taiwan, It is a good and cheap machine.Not only it can brew espresso well, but also its powerful steam can steam milk quickly.And It is made with high quality of stainless materials, fantastic and shiny like a mirror. Moreover, it is very convenient to use in the kitchen because of its small volume.
It is really a nice machine for coffee lover to treasure!

Thumbnail of user brendanm160
1 review
0 helpful votes
November 3rd, 2021

My experience started with a question around what coffee machine best suited my needs, I was able to speak to someone at your firm and they provided me with clear guidance on the type of machine, the recommended brand and a grinder that would also suit as part of an overall package.

A number of things blew me a way, the speed with which the machine was dispatched, the ongoing communication regarding its delivery and the quality of packaging to ensure the machine arrived safely at our home.

The fact that the machine makes better espressos than any coffee shop I have been to anywhere in the world, well that is a huge bonus. The machine demonstrates that Italians know how to make beautiful machines that function as designed.

I cannot recommend these guys strongly enough!

Tip for consumers:
Honest advice and points you to the product that best suits your needs

Products used:
VBM coffee machine and Ceado grinder

Service
Value
Shipping
Quality
Thumbnail of user gabrielb155
1 review
0 helpful votes
February 10th, 2021
Verified purchase

I want to give 5 stars, because I bought an excellent espresso machine for a very competitive price, directly sent from Italy, plus instant customer service when I needed a warranty exchange for the damaged water tank. I just needed to provide a few photos of the damage, and they instantly sent me a replacement tank. Now a short comment on the website: It is a great website with a huge variety, but I could not make my purchase while being logged into my account, it only worked while being logged out. That led to the purchase not showing up in my account, which worried me a bit. But in the end, everything was correct. It would be nice to fix this bug on the page, for the customer's peace of mind.

Tip for consumers:
Sign up for newsletter to get a discount on first purchase

Products used:
Espresso machine

Service
Value
Shipping
Quality
Thumbnail of user nabma
1 review
0 helpful votes
May 2nd, 2021
Verified purchase

Thank you for the accommodating service, and the reasonable price in comparison to other online stores. Without Coffeeitalia I wouldn't own such a coffee grinder.

Products used:
Coffee Grinder

Service
Value
Shipping
Quality
Thumbnail of user heatherm862
2 reviews
0 helpful votes
August 10th, 2020

After checking out reviews we settled on the Rancilio Silvia V6. Received excellent service from the get-go with Mateo from New Caffe Italia keeping us informed every step of the way with trackable delivery from DHL. Since its arrival, we've been most impressed with our Rancilio and feel it lives up to its reputation. Love the quality of the coffee produced. Worth watching Youtube videos to familiarise and perfect the coffee making.

Thumbnail of user simonc296
1 review
0 helpful votes
February 22nd, 2022
Verified purchase

I had the V3 of the Silvia for many years and when it finally failed I had no hesitation in getting the latest model as a replacement.
The boiler on the new model seems a little more powerful, and the portafilter and tamper supplied are an improvement, but the basic functionality is as good as ever. I'm no barista but I love the coffee I can make with this machine, from espresso to flat whites. The automatic 'turn off after 30 mins" (of inactivity) is a plus for me as I did accidentally leave the old machine on all day on a couple of occasions.

As with the previous machine, I ordered from Caffe Italia, mainly because it worked before and was substantially cheaper than UK sources. It's a week for delivery and the packaging was fine - it actually arrived a day earlier than originally stated.

Value
Shipping
Quality
Thumbnail of user ulrichs3
1 review
0 helpful votes
February 5th, 2020

I bought from coffee italia a Quick Mill Monza Deluxe Mod. *******A EVO.
In my view QuickMill builds the best fully automatic coffee machine In the world, but the german manual is horror.

I had a problem programming the machine and it was solved via email and Cube transfer by MATTEO DE STEFANI.
Very great service, thanks a lot Matteo.
Highly recommended

Ulrich Stark from East Germany

Thumbnail of user tonys800
1 review
0 helpful votes
March 15th, 2020

Hi Marco,
Just like to say thank you.
My Bezzera duo and Mazza grinder arrived on Thursday a day earlier than expected.
I have set them up and both machines working perfectly serving up super Espresso and latte (Love them).
I hope to keep both machines for the next few years but when I am ready for an upgrade I will not hesitate to contact you again.
Great recommendation choices and a super fast delivery, along with a great shopping experience and the best prices on the net.
Many thanks,
Tony.

Thumbnail of user jamesc3156
1 review
0 helpful votes
January 28th, 2021

I have just received my Bezzera Unica PID espresso machine today- it is beautiful, I can't wait to start using it! Excellent service, fast delivery (within 3 business days) and answered all of my queries within a timely manner. Would definitely recommend!

Products used:
bezzera unica pid espresso machine

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Value
Shipping
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Thumbnail of user thomasm1908
7 reviews
2 helpful votes
February 6th, 2022

I like drinking coffee and basically I cosnider this beverage is one of the best. I also like tea, but coffee is my passion anyway. I started to explore various websites and coffee shops online in order to understand which sorts of coffee I didn't drink mainly to acquire such coffee and drink couple of cups. I found i nthe internet this coffee shop, which claims that this coffee is from Italia. I contacted customer support and found our how much I would pay for the delivery of this coffee. It wasn't so much and ordered it. It was shipped pretty fast and I have already tasted some cups. Definitely recommend this place.

Thumbnail of user seanm713
1 review
0 helpful votes
May 15th, 2020

From time of purchase to delivery was 3 weeks. This time is insignificant when compared to how long I hope to have the machine! I also had some initial technical issues with an airlock (common in brand new machines) which I called Matteo and he sent me some simple instructions on youtube which helped.

I definitely recommend Caffe Italia to anyone looking for a legit quality Italian espresso machine.

Thumbnail of user andrewr1449
1 review
0 helpful votes
February 24th, 2022
Verified purchase

Non scrivo Italiano molto bene ma vorrei dire mille grazie per la bellisima macchina del caffè, arrivata stamattina.

(Sorry for my bad Italian!) The La Pavoni Europiccola is a work of art. Delivery was both swift and tracked.

Squisita!

Service
Value
Shipping
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Thumbnail of user martinh416
1 review
0 helpful votes
March 30th, 2021

Originally settled on the Sage Bambino but after discussion I was persuaded by these guys to go for a Gaggia Classic Pro. Turns out they were right.
Great service, great advice and the free coffee they give you after a purchase is even excellent quality.
Recommended..

Products used:
Gaggia Classic Pro

Service
Value
Shipping
Quality
Thumbnail of user rebeccar509
1 review
0 helpful votes
June 3rd, 2020

All of my questions were answered promptly and ordering was easy. It arrived inside the estimated delivery time. Thank you.

Thumbnail of user antons57
1 review
0 helpful votes
January 12th, 2020

I wanted to buy a high range coffee grinder and espresso maker for a long time. Caffee Italia had the perfect offer (have a look yourself at the "SET" offers on their web for some awesome combinations of grinder+espresso machine at the best prices, and you'll see why I've chosen them) Best part of all was that they sent me an updated, newer, version of the machine i bought... at the same price. Bravo Caffee Italia and thanks a lot!

Thumbnail of user andrewv261
1 review
0 helpful votes
August 14th, 2020

I purchased a La Pavoni machine with New Caffe Italia after having a poor experience with a different supplier. It's really hard to get this type of machine in Australia and I received the package within 6 days. Super impressed with the service and quality of machine. Thanks guys!

Thumbnail of user jamesf2439
2 reviews
0 helpful votes
July 19th, 2021

I ordered a Rancilio Rocky in June-21. Unfortunately UPS somehow managed to lose the delivery to my intermediate shipper, based in Luton, England. Upon notifying Caffe Italia I was immediately sent a replacement grinder which arrived without any issue.

The grinder itself exceeds my expectations. It is a serious bit of home barista kit, simple but seemingly bombproof and I am able to pull really decent espresso shots using my stovetop 9Barista espresso machine.

I can only recommend Caffe Italia for their service & great equipment

Tip for consumers:
UPS can lose your consignment so be sure to keep tracking it.

Products used:
Rancilio Rocky SD grinder

Service
Value
Shipping
Returns
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Thumbnail of user shmalyk
1 review
1 helpful vote
January 24th, 2020

I got coffe machine (Expobar) with Barista kit with amazing price ever and they sent it to me in very short time thanks for them alote

Thumbnail of user paule615
1 review
1 helpful vote
December 12th, 2020

It's the best espresso grinder I've used. The 64mm flat burrs produce 18gr in about 16 seconds. NO vibration, no clumping and no retention. Love the infinite, step-less adjustment. Helps me pull repeatable, consistent shots (fave is espresso ristretto macchiato) - perfect for the home coffee geek.

Thumbnail of user stefang11
2 reviews
0 helpful votes
November 23rd, 2020

Wow, you exceeded my expectations:-). The grinder arrived today and I have already made the first few cups. This grinder is mindblowing cool.:-)

Thanks for arranging this so quickly.:-)

Kind regards,
Stefan

Thumbnail of user ibrahima147
1 review
1 helpful vote
June 1st, 2020

Best quality service ever. Receive my order in few days around the world. Trusted website. Highly recommend

Thumbnail of user deboraha553
1 review
0 helpful votes
December 25th, 2020

Cafe Italia U. K. not only sell machines that make the most fabulous coffee but their sales and aftercare set the bar very high too. Really friendly and helpful - and always responding promptly, even during these difficult times.

Thumbnail of user jennifleurk
1 review
0 helpful votes
May 3rd, 2021

I bought the Gaggia Cadorna Prestige with a slightly heavy heart, simply because I am barista trained and enjoy the interaction with coffee making. However, we decided to make the move, at home, to this Gaggia beans to cup machine. What a fantastic decision it turned out to be! The whole machination is faultless; the cleaning system is well thought out, the button options are clearly designed by people who enjoy their coffee and it is actually quite simple to use. The worktop footprint it takes up is minimal and design wise, I think it looks quite snazzy! One initial problem was accessing the water tank but after making a quick call to the UK supplier, this was sorted; the water tank was interference fit so needed a bit of a yank to pull it out but once I realised it was sturdy enough, the problem was solved and after extracting and reinstalling it a handful of times, it became just a snug fit. I was reassured by the advice given and it proved totally correct. I anticipate a fulfilled and and lengthy usage from this Gaggia Cadorna Prestige machine and somewhat begrudgingly wonder why I have spent years manually perfecting coffee, when all I need now is to push buttons. Another plus point is that my husband can use this machine without making my kitchen look totally ransacked!

Products used:
Gaggia Cadorna Prestige

Service
Value
Shipping
Quality
Thumbnail of user roberth2561
1 review
0 helpful votes
September 29th, 2020

What a great team, thank you for working through the difficulties during the Covid-19 troubles. Italy and Germany were both having issues with production and delivery. Product arrived as promised, thank you just love the new machine.

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From the business

Caff̬ Italia offers a premium range of coffee makers and grinders for your best coffee. Discover our great selection: over 2000 different coffee machines and grinders.

Company Representative

Thumbnail of user marcom152
MARCO M.
Typically does not respond to reviews

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