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CoffeeBeanDirect has a rating of 4.38 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoffeeBeanDirect most frequently mention customer service. CoffeeBeanDirect ranks 8th among Coffee sites.
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Organic SWP Decaf City Roast Mexican whole bean coffee from CoffeeBeanDirect is full bodied and delicious. I enjoy it daily, and I appreciate the competitive pricing, prompt shipping, and excellent customer service.
BUYER BEWARE: We have ordered from CoffeeBeanDirect through Amazon many times with no issue until today. Coffee package arrived with a 1 inch slash while the Amazon packaging has no cuts or tears. Tried to get refund or exchange; but, CoffeeBeanDirect does not believe in their products enough to have a refund/exchange policy and this is OK with Amazon. Would like to give zero rating but not allowed.
I've subscribed for about a year and the quality of the beans is consistently good. But I canceled my subscriptions because of their extremely poor processing and shipping practices. First they charge you for the purchase. Then then they take 2-3 days on average to "process" the order. Then it takes 3-5 days to actually get the order. They're in NJ and I'm in FL and this snail-paced process isn't normal or necessary. Oh, and everything stops on Sat and Sun. That means a couple more days delay in fulfilling an order. Their people have made it clear that they have no intention of remedying this situation.
I love their bulk teas. High quality, and great prices. Their coffees are good, but I can buy cheaper locally.
That said, I've been buying from them for years, and their shipping is always absurdly SLOW (typically 1-2 weeks before they even process your order.) And their customer service is non-existent, they don't even respond to emails.
Gain trust and grow your business with customer reviews.
Dedicated coffee roaster offering superior quality coffees and teas with outstanding customer service and excellent pricing.
