CoffeeBeanDirect

I had a subscription with this company for some time, it worked well, COVID hit, they shut down. I stop receiving shipments, as expected, and their online system indicates that these orders are all "processing". So finally I notice that, even though these orders haven't arrived, and they're still marked "processing", the company *has* charged my account. So I call them to say that I want to cancel those pending orders and refund the charges, and they tell me that a) the orders have shipped, b) the orders were delivered (months ago), and c) they're not giving me any refunds! And, by the way, the website only says "processing" because of some software glitch. I was so angry that I stepped it all the way up to the owner, "Andrew" (Esserman, presumably), who accused me of lying to him. I could care less about the cash, I picked up the phone because I thought my account was charged as an oversight and I didn't want to keep forgetting to deal with it. Thirty minutes later I'm telling the owner of the company where to stick it, and I can't believe what a trashy business this is! And now I have to go through the trouble of reporting these charges as fraudulent! What a waste of time and emotion! Based on the other recent negative reviews here, I wonder if it's not intentional - I'm sure they're short on business just like everyone else, and they seem scummy enough to just keep the $$ instead of owning their mistakes.

I bought 5lb of Decaf green beans (10lb total) on two different occasions. 5lb of Colombian and 5lb of Sumatra decaf green beans. Both times, the bag had 15 to 20% of shrapnel unusable beans. Worse many of the shrapnel beans go through the drum of my roaster threatening to break the rotating mechanism by blocking the rotation. Despite my best effort to triage the beans between real beans and shrapnel, the problem still occurs. Clearly they do not triage their decaf beans, just bag it up and send poor quality product to the customer, congrats!
Such a shame really. Haven't heard from their customer support yet, if ever. Will update review if I do based on their actions if any. I do not recommend buying any decaf green bean from them. At your own risks.

Have purchases several times different flavors. Little to NO flavor. Samples taste better than Large bags

Product smells good DOES not have the RICH taste. French vanilla = Low, Highlander Grogg = Low / Medium, Hazelenut = Low / medium...

I ordered my coffee before the holiday shipping rush, I thought. After fedex(useless) failed to deliver on scheduled date they pushed delivery out another 3 days. On Monday I called CBD to see what went wrong and was told,"due to holiday things are running behind, do not worry your coffee WILL BE DELIVERED Tuesday". Tuesday came and NO DELIVERY, so I opened a PayPal dispute and requested a refund since the delivery was 5 days late and I purchased locally. CBD responded that they had spoken to fedex(useless) and they were ASSURED delivery for Wednesday. Within 1 hour of their response fedex(useless) updated the status of delivery to state scheduled delivery was now THURSDAY(today). After I watched the fedex(useless) driver pass my house this morning I called fedex(useless) and was informed that CBD had filed a request for return on WEDNESDAY! I went to PayPal expecting to see my refund but NONE had been issued. These scumbags do not provide the product I purchased and because I complained they turned the delivery around and are holding my money. SCUMBAG LIARS, DO NOT BUY FROM THEM!

We visited many Kona coffee houses when on the island, I have never tasted anything this bad over there. Save your money, maybe it's hit or miss and I just missed, that I don't know but I would never buy from them again. If I could just get my money back they can have their coffee back.

I became extremely fond of Costa Rican coffee during our visit to this beautiful Central American country. Even though we were living in Panama where they grow their own coffee, we were partial to the Costa Rican. Imagine my delight when I found this product available domestically by mail order here in the U.S. Except you know what they say. If it seems to good to be true, it probably is.

We nearly gagged on our first brew of the freshly ground whole beans. I think, if the Dept. of Commerce people of Costa Rica found out their name was on this coffee, it might stir up an international incident. This stuff tasted worse than Folgers, and it cost significantly more. When I called Coffee Bean Direct about their return policy, I was told I would pay for shipping and receive a store credit for the original amount of my purchase - $46.00. Why would I do that? There is no guarantee I would like any other variety after determining my favorite coffee as they prepared it was barely palatable.

We will manage to use this coffee by mixing about 1/3 measure of Costa Rican with some good Costco coffee until it is gone. We won't be buying from Coffee Bean Direct any more. Lesson learned. Buyer beware.

Have ordered a bag of 908g coffee beans from their website and selected the standard delivery method at the check-out page, which takes up to 5 days to get the beans delivered to my address. Unfortunately it took them 10 days to ship the item. I feel extremely disappointed and I will not recommend Coffee-Direct to any one.

I usually order green coffee beans from Sweet Marias. When I went to do so last month, I was inadvertently sent to Coffee Bean direct. I thought perhaps Sweet Marias had changed their name. So, the trusting person I am, I placed my order anyway, later to find out this was not the case. The beans arrived quite speedily, but they were way more expensive than Sweet Marias and also of poor quality. There are a lot of widows, making it difficult to get an even roast. I did not understand how I got redirected to Coffee Bean Direct when I was trying to order from Sweet Marias, but later learned this is a practice, and a deceptive one at that, that this company uses. I will avoid this company in the future.

DO NOT BUY FROM THESE PEOPLE! They are out to cheat and take your money and send you substandard coffee. They sent us ground coffee instead of the beans we ordered. They then refuse to exchanged the grounds for the beans we ordered. Since we were stuck with this coffee we tried it and found out it was not Jamaican Blue Mountain but a mixture of god knows what. Now I understand why they sent us ground coffee. They know how to cheat. The credit card companies will not help you if it comes to quality issues. We were stuck with a charge of almost $200 and coffee that stinks. Save your money and order from someone else. There is no deals to be had here, only the feeling like you have been taken.

Beware Coffee Bean Direct - I ordered online from them. At end of sale no confirmation came so I called the phone number I had written down (which was a local shop who sells on CBD). They had no order record so I ordered from them over the phone. Coffee came, was wonderful. Meanwhile, the first order (from the online Coffee Bean Direct website) had indeed been processed and came - but was in bean form... which I would never have ordered. When I called Coffee Bean Direct I was left on hold (after saying I needed a refund)... I called back and woman argued with me because of the confusion of no confirmation number the first attempt to order. Should it matter? Two orders came so I have too much coffee. Period. The coffee, box, and invoice I called CBD regarding was only THE issue. Right? They charged me $8.50 to send wrong type of coffee. They insisisted I ordered it. WHAT KIND OF CUSTOMER SERVICE IS THAT? I had to ask for mgr... she said "thats me - sorry!" I asked for owner and he was worse! He laughed when I insisted I receive refund for shipping also since it was their error in wrong merchandise.
He rudely said you didnt know who the hell you were ordering from! I kept saying I wouldnt order whole bean; am I lying? The guy laughed and sneered... I could say he wouldnt be in business long.