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Coach has a rating of 1.33 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coach most frequently mention customer service, credit card, and wrong item problems. Coach ranks 267th among Handbags sites.
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I adore many things Coach but my favorite is their shoes, specifically the heels. I actually bought these quite some time ago but the quality is so amazing they look new! I've had no issues with any of their shoes. Ive never had to deal with returns or customer service so I can't speak on that. All I can say is they have a beautiful selection of shoes and they make great sunglasses as well!
My Haley loafers didn't even last 2 months of regular wear. They were bought in Sept. 2023, put away for the Canadian winter and brought out just a few weeks ago. The heel broke off already. Not worth your hard earned money! Customer service only helps within 30 days for shoes. Generic brands last longer!
I purchased a Coach bag for my Mother in the early 1990's that had a lifetime warranty and 20yrs later it needed work, we were told to send it into Coach for repair, we did were quickly told the purse was lost and my Mom could pick another purse, I'll never forget Nancy Lee *******600 ext 7692 2nd floor in corporate offices at Coach act like she was going to help my Mother and she was rude, my Mom was given horrible choices compared to the purse I gave my Mother. It was clear Coach did not want to maintain the original Coach purse warranty, the new purse had a year warranty and was not near the same quality. My Mother took good care of that original purse and she loved it, the other purse she was given as a replacement was never used, I contacted Coach and let them know it was not ok, they replaced it with another one and she carried it a little while, it was nothing like the original. Coach robbed her of her purse and I will never buy anything from Coach again. My Mother wants that purse back Coach. What Coach did is theft and what they did should be illegal. Don't buy Coach, they do not deserve your business.
Tip for consumers:
My Mother should have only been offered a refund twice the cost of the purse Coached robbed her of. $1200.
Products used:
Purse
After leaving reviews about what happened Coach contacted me and made their wrong, right! It took a very long time however they did replace my Moms purse, I really wanted the one they said they lost and I do not believe they lost it however they took it because It had a lifetime warranty and no purse they make today has a warranty like that anymore. Nobody makes things like they used to. If I had known they were not going to return the purse during a repair I would have never sent it in for my Mom. At least they replaced the purse with a purse my Mom wanted and not one they chose.
I have purchased Coach for my Sisters and Mother over the years when Coach had a lifetime warranty on their products. My Mom needed a repair on her purse so I sent it in for her to be repaired. Coach contacted us to tell us they lost her purse, the purse was no longer available that she sent in and they wanted my Mom to choose a purse that was not in the same class of purse she had, she was upset and chose a purse, she immediately had issues with the strap not staying on her shoulder, I called Coach spoke with Nancy Lee and she wouldn't help, she said she would and never did, this went on for years, I work out of the country and would be gone for years at a time. I later found out the purse Coach sent her did not have the lifetime warranty that the purse they lost, had and that the reason Coach supposedly lost the purse is because they no longer wanted to honor purses with a lifetime warranty, they stole my Moms purse and won't send a strap that won't slip off my Moms shoulder on the inferior purse they replaced her good purse with. I will never buy Coach again for anybody.
I called Coach 1 last time and was directed to Sam, after all these years of not getting the help for my Mom's purse Sam completely made everything right, I'm extremely grateful. He tried to replace the purses arm strap however could not find one, then he offered a new purse if I sent the other one back to Coach, I sent it back, Sam gave me options for my Mom and we went to the Coach store so my Mom could see, feel and try each purse. My Mom picked one out she liked and Sam sent the purse to her. I'm glad to finally have this done. Thank you Sam! I also purchased a checkbook carrier for my Mom while we were at the Coach store. I am a good loyal customer, I do need the respect I deserve. I do wish also that the Coach products did not change the way they have, I like the old style much better of the wallets I used to buy, I still have all of the originals I have from the 80's.
Coach contacted me and had me send in the purse they sent my Mom that she did not like and couldn't use and they had her choose one online and they sent it to her. It took a long time however they made it right.
My daughter birthday was Sept 22, and the order was marked delivered me and my wife was home and nothing came... THESE STUPID $#*!ES TALKING IT ABOUT IT WAS MARKED DELIVERED SO I CANT GET A REFUND...HERE IT IS OCTOBER 6,2023 STILL NO ORDER...NEVER AGAIN... PLEASE DON'T GET SCAMMED BY THESE $#*!S.JUST B/C IT WAS MARKED DELIVERED DOESN'T MEAN IT WAS DELIVERED
Products used:
Nothing $#*!ed up birthday for my daughter
I always wanted a Coach handbag but never had one until my daughter bought me a beautiful bag and my other daughter bought me the matching wallet. I was so very disappointed in the quality of the bag. After using the bag for about 4 months (I took very good care and wouldn't even put it on the floor when going out) the fabric had started to unravel in a few spots. I was so very excited but quickly was disappointed! I called customer service and was told because I waited til it was 12 months old that they would do nothing about it. Other than the fraying the purse looks perfectly new still. What a shame that I waited so long to get one and Coach doesn't stand by their merchandise. Very disenchanted.
I purchased a Coach wallet from Macy's less than two years ago with the hopes that I was investing in a good quality wallet. The zipper broke and when I called Coach to help repair they said they would not do anything because it was a third party vendor and the wallet was more than a year old. I expect more from this brand name and the price level they charge.
My husband bought me my first Coach purse in December 2014. It's great quality. I had to have it repaired a month ago because the stitching had been coming off. When I was processing this transaction in the store, we couldn't locate the receipt. I almost felt like they were treating me like I'd bought it secondhand. I knew I had it, I just didn't know where. So I dropped it off. About a week ago, I found the receipt (It was in another bag I'd just dumped my items into) & immediately took photos, because it had faded. I called & told customer service. I hope they attached it to my account. Fast forward to yesterday, I got my bag. Stitching is good. But one thing I noticed is that they didn't bother with the strap stitching, which is frayed, didn't bother with the fading color of the gun metal color, or much less clean it for me. That tells me that they don't take pride in their products, which is sad, considering what we, as female consumers, pay for these purses.
I order a handbag to my daughters BD gift, over three week still not get it, the problem is they using the worst company Up to ship it, my handbags in Ups over a week still arranging delivery! It is the same location! I dont understand what are they waiting for?
Looking at these reviews and I agree with the 2.0 rating. I guess you get what you pay for; customer service, promptness, responsiveness, shipping time, etc. It's time to level up anyway.
Bought a purse on sale from their site. When delivered, it was the wrong item. Not wanting to stand in line at a physical store (Covid times), I called their customer support. After an hour of waiting (Black Friday, so not their fault), the woman can exchange it, but asks for my credit card number. Apparently they will charge again for the right purse, and give back the money for the original a couple of weeks after it's returned. And I have to pay for return shipping for the wrong product that they sent me. What? Is there any doubt why customers are shopping on Amazon instead of other e-retailers? Because their customer support and returns are so much easier!
I had a so called interview as a group the rules are outrageous! The dress code isn't the problem it's everything else, like telling women how they can wear their makeup, nails and hair! I personally feel that is a way of "Discrimination" and I say this because what does any of that have to do with good customer service and sales and just plan doing your job?
NOTHING AT ALL!
If your taking away how I can look for work then your also taking it away from me when I'm not there, do you understand what I'm saying? Your in control of what I do to my body, the reason I say this is because I'm working to do what I please with my money I can't get the color polish or put a jewel or two on them because my job doesn't allow it or I can't change my hair color because my job doesn't allow it! Wow I love red lipstick but I can't use it at work because my job doesn't allow it...
Come on I'm not doing open heart surgery here and even doctors get to dye their hair! Employers have gone to far into our personal life and it needs to stop, I get the dress codes but everything else TO FAR! #WomensRights #Discrimination #EmployeesRights #FreeWill
For some reason my online transaction wouldn't go through, so I called Coach. The customer service rep explained to me that the black wristlet I was trying to order was sold out, so I went with a white one instead. I told the rep several times and that it was a gift and that I needed to gift box as well. I also ordered a pair of rain boots, size 7.
I was extremely disappointed when the order arrived... The wristled (which, by the way, was black after all) was wrapped in white tissue paper and didn't not come in a box, as expected. The boots did say size 7, but were more like 8.5 for some reason. They came in a super beat up looking box. I called Coach and another rep apologized for the mishap with the box and promised to send one. I ended up receiving it a week later, which was too late to gift as a birthday present.
The boots ended up costing me $18 to send back. I always order things online from Gap, H&M, Zara, Mango and other stores, none of which hold the customer responsible for shipping costs. Very lame, Coach. Not what you'd expect...
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