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  • Coach-Outlet

Coach-Outlet

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Overview

Coach-Outlet has a rating of 1.21 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coach-Outlet most frequently mention customer service, credit card, and order anything problems. Coach-Outlet ranks 278th among Handbags sites.

  • Service
    24
  • Value
    23
  • Shipping
    24
  • Returns
    22
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
35
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What reviewers want you to know

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Critical highlights

  • When I called customer service, they admitted that this is a known and ongoing problem.
How would you rate Coach-Outlet?
Top Positive Review

“Wow! Amazing leather Charlie backpack!”

Bryony J.
9/14/20

I ordered a backpack and became very nervous after reading the negative reviews. My beautiful backpack (with all original tags, even a price of $428!) arrived after 10 days, I could fully track my order and delivery every step of the way. Totally in love with my purchase! Thanks coach outlet.com!

Top Critical Review

“Garbage for sale”

Andrey S.
2/13/22

I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.

Reviews (189)

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user ruthcilz
1 review
20 helpful votes
December 1st, 2010

Oh yeah the minute i received my wallet that i order, then checked where it come from... chinese symbols. I knew it was fake. After a month zipper got broken, I even asked them if this is authentic they says yes! No wonder they are so cheap. Beware of imitations.

Thumbnail of user nhets
1 review
6 helpful votes
June 11th, 2010

I ordered a bag and a wallet. I got the wallet but not the bag. And also they are not what its looked like in the picture. The picture is original but they will sent you a fake one. Very disappointed. I tried to email them but no responds.

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