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  • CNDirect

Overview

CNDirect has a rating of 2.91 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 285th among Wholesale Clothing sites.

  • Service
    14
  • Value
    12
  • Shipping
    14
  • Returns
    9
  • Quality
    12
9
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What reviewers want you to know

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Critical highlights

  • I then contacted customer service and they did get back to me but were no help.
How would you rate CNDirect?
Top Positive Review

“Just an amazing experience”

Jasmine J.
3/8/17

Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.

Top Critical Review

“Terrible customer service”

jo l.
5/27/20

Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.

Reviews (217)

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Reviews that mention popular keywords

customer service (38)
Thumbnail of user jasminej26
1 review
0 helpful votes
March 8th, 2017

Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily.
Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Jasmine, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user marylnj
2 reviews
0 helpful votes
October 13th, 2017

I just got to know about them from a friend, bought my first item, an Iphone power bank and got exactly what I ordered for, with the best customer service I have ever come across.
Though delivery was a little bit slow but at least they provide a good tracking information. I strongly recommend you use this site as you won't regret your time with them.

Thumbnail of user kelsk
2 reviews
2 helpful votes
October 29th, 2017

I bought two lovely chiffon dresses from this site a week a go. I really loved the quality which was exactly as described on the site. The dresses were shipped on time and delivered in great condition. Also, the prices were very reasonable compared to other online sites and the customer service excellent. Thanks a lot for the great experience. I will definitely be shopping with you again!

Thumbnail of user anthonya89
1 review
1 helpful vote
September 5th, 2017

I bought my first item from cndirect, an headset and Huawei phone and got exactly what I ordered for, with best customer service I have ever come across. Though logistics was a little bit slow but there was good tracking information. I highly recommend you use this site as you won't regret your time with them.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Anthony, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user tracym133
1 review
0 helpful votes
March 26th, 2017

My package from CNDirect.com just arrived, and its my badass mac book sticker of a storm trooper blasting. Only took 3 days to get here and was super easy to find. CNDirect has soo many things to buy its amazing. I wish I would have found this site a long time ago. I now have my mom ordering me stuff, and she even thinks its a cool site.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Tracy, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user erice65
2 reviews
1 helpful vote
November 16th, 2017

CNDirect is my go-to online shop for dresses, especially. My delivery arrived last week, which was timely for my mother's birthday. It was meant to be her present, and today I am extremely grateful to CNDirect because my mother (who is very choosy, by the way) loved the quality of the dress. After seeing how graceful she looked in the dress many other people, particularly her friends and relatives got interested and took the CNDirect contact information. They should be placing their orders soon. I am hoping they like it too. Thank you.

Thumbnail of user dorothyc42
2 reviews
2 helpful votes
November 2nd, 2017

I bought a sweater from CNDirect. I love this sweater. It is a perfect weight, great classic style with the crew neck and versatile color black. It can be hand washed or dry cleaned. I love this sweater so much I was sad to take it off. Although the item arrived a bit late I was amazed at the quality of the products I received. I wore this sweater all day at work in a cool warehouse, I felt comfortable all day. Highly recommend

Thumbnail of user philj49
2 reviews
1 helpful vote
November 10th, 2017

I made my purchase from this business and I must admit that they are wonderful. CNDirect is one of the very few online shops that can be trusted with great quality, timely delivery and unmatched customer service. This shop was recommended to me by a friend and I must say that currently, CNDirect is my go-to shop for dresses. I purchased two dresses - for my mother and my little sister and they won't stop thanking me for choosing CNDirect. Highly recommended. Keep it up guys!

Thumbnail of user mrj107
1 review
0 helpful votes
April 1st, 2017

It is the best market place for shopping. I ordered some stuff and I got high quality stuff at cheapest price as they described. I ordered the stuff and they delivered it on time as promised. They do not charge extra money. They have the best customer service. I had good communication with them. I am completely satisfied with them. This is one of the best places to buy stuff from. A trustworthy company/site where one can get amazing stuff. I will come back soon to buy some more stuff. Thanks for your support. I really appreciate it. Outstanding experience.

Tip for consumers:
one of the best market place for shopping. i strongly recommend this website for shopping

Service
Value
Shipping
Returns
Quality
Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Mr J, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user rafiah1
2 reviews
0 helpful votes
March 8th, 2017

I did not trust on online shopping, but my experience with CNDirect changed my view. Now I can trust on online shopping, but only with CNDirect. We can buy products like electronics, games, women coats, smart watches and many more.
Reviews from other customers urged me to shop, and seriously, it was a great experience. I got the same product as shown on the site

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Rafia, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user lm153
2 reviews
1 helpful vote
November 13th, 2017

I have had pretty awful experiences from online shopping especially when it comes to clothes and particularly dresses. I always get the wrong sizes, poor quality and ridiculously late deliveries. My faith on buying my dresses online is renewed after a shopping experience that I had with CNDirect. It's almost unbelievable to me to get my right size with great fitting, great quality, and a timely delivery. CNDirect, keep it up and thank you for restoring my faith on online shopping!

Thumbnail of user loisec
2 reviews
3 helpful votes
November 20th, 2017

Save for the many ads, this is a great website and online shop because, I believe we all seek very high quality, an amazing customer experience and affordable prices. Although its my first time doing business with CNDirect, I could say that there are great people at CNDirect and that you are guaranteed of reliable communication. In terms of delivery, the order was a little bit late but the delay was not anything worrisome because eventually, my delivery was made and I was happy. I intend to order again soon, and I hope I will enjoy the experience once again. Worth a try. I recommend.

Thumbnail of user magpiep
6 reviews
4 helpful votes
March 29th, 2017

This is really an awesome marketplace with a huge collection of multifarious products. I ordered for some products that reached me very fast. I was absolutely amazed at the quality of the products. The products were of very fine design and outstanding color. I just love this site and I will keep shopping from here whenever I get a chance. I will suggest my friends to shop here.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Magpie, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user ellenm71
1 review
1 helpful vote
October 25th, 2017

I orders a silver iPhone 7. Cndirect did Free shipping for me. I have a very outstanding experience with them because the last time I ordered from other online stores I was frustrated. But when I tried cndirect, the transaction was smooth and fast. All the features listed for the phone was all it got. And indeed I will recommend them any day any time.

Thumbnail of user desmondg6
4 reviews
4 helpful votes
October 30th, 2017

This site is very easy to use and the prices are great also. This is the second time I've ordered from them and I'm just as happy as the first. The dress is everything I wanted and much more. Excellent fabric, very comfortable, the service was awesome as well and the delivery was fast. I would definitely recommend this site to others.

Thumbnail of user johnh804
3 reviews
1 helpful vote
November 22nd, 2017

An absolutely first-rate company. I've bought many, many products on
CNDirect.com. And I continue to be amazed at their professionalism. Every once in a while I need to return something and the process is a snap. 100% satisfied with products, pricing, fast delivery and customer service. Thanks

Thumbnail of user harrys116
2 reviews
2 helpful votes
November 30th, 2017

This is my second purchase from them. They continue to be super responsive to customer issues especially when it comes to handling replacements. Thanks for looking everything up with the perfect replacement match well before the due date :) You guys have been a delight :)

Thumbnail of user helenap6
1 review
0 helpful votes
June 29th, 2017

I have used CNDirect for the second time now. I have no regret using them. I get exactly what I ask for as quick as possible. I wish I have known them for long because I have always experienced delay and hitches where I shop before but with CNDirect, I have peace of mind. They are always on point. I recommend the site if you want a great experience in shopping. As for CNDirect, Thanks for the experience, I will come over and over again.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Helena, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user kanaksinhj
1 review
0 helpful votes
July 5th, 2017

Every product in this site are well divided into proper departments. I am one of the happy users of this site I would prefer everyone to buy from this sites because this site gives the best products and has faster delivery than other shopping sites. Personally I have very good experience in buying different products from this website. I have purchased products from more than one categories and each time they knew how to make customers happy and satisfied with the product quality and faster delivery.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Kanaksinh, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user sethc34
3 reviews
4 helpful votes
November 1st, 2017

CNDirect is simply a perfect place for clothes shopping. I ordered for two clothes for my daughters birthday party two weeks before the time. Honestly, just in 7 days, the item arrived at my doorstep. I was amazed at their efficiency. The materials were just as perfect as seen on the website. I highly recommend CNDirect!

Thumbnail of user hamzak11
1 review
0 helpful votes
March 23rd, 2017

Last week, I ordered a pink bag that looked cute and my friend wanted to buy this bag. So I introduced her into cndirect and she was happy like a little girl. She not only buy this pink bag, but also bought a pair of black shoes. In addition to the transport time is a bit slow, the other is so nice.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Hamza, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user jenniferi23
2 reviews
0 helpful votes
October 26th, 2017

Showed my husband this site and I'm pretty sure we receive packages every week ever since! You can find all types of things on this site, I Love it! If you need electronics or clothes this is the place!

Thumbnail of user alexz49
2 reviews
1 helpful vote
June 24th, 2017

They have a good collection. I got my order delivered on time and I will buy some more things soon. The site 's design is really cool and with nice features. Customer support is decent. Overall, I really like shopping here and got the delivery within time.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Alex, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user nancys206
1 review
0 helpful votes
March 21st, 2017

I purchased 8 shirts for $15 each. My order arrived within 3 weeks and the quality of the material was good. I got a good bargain from CNdirect.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Nancy, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user maris585
3 reviews
6 helpful votes
October 17th, 2017

I bought a classic leather wallet for my husband as a birthday gift and he loved the quality very much. I was sceptical about the delivery initially but they delivered on time.

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CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.

Company Representative

Thumbnail of user cndirects
CNDirect C.

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