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CNDirect has a rating of 2.91 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 281st among Wholesale Clothing sites.
No positive highlights yet
Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.
I have a probleme in payment page!
When i click to pay The order! THE page will be returned to payement page!
La page a été Actualize et rafraîchi
So when i was register on CNdirect they give me 50$ and with these 50$ I can't buy anything. So this is bull$#*!. They lie to us. I can't buy anything with these 50$. So please explain it to me why it's not working. When I enter the code, front of me there is a message that i can't buy this whit this code. I don't understand way so please, tell me whaay!
Dear,
Sorry to bother you, i am Echo from Cndirect.com. And i have noticed your review about the 50 dollars cash coupon which you confused. Actually recently most items is being in big promotion, so there are some special offer which is not able to be used the cash coupon, it may caused the cash coupon no working, beg your kind understand. But do not worry. You will get the best discount as the items all on sale.
We are truly sorry that your experience with us did not meet your expectations.
Would be better if you can contact me if you still have any doubts, I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
I ordered a few items from them on 13/06/15. I paid for UPS shipping which was reliable becsuse I received it on 22/6/15. The lace shorts i ordered was of good quality. I ordered 4 of the same dress in different colours all in the same size (Large, I wear a medium) but the black was wayyy smaller than the white even thou they are the same. This was my only problem
Dear, i am really sorry for the size problem and beg your forgiveness, could you please kindly provide your order number and pictures to orders@cndirect.com? we will check the problem for you and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
I make an oreder and choose the shiipping by aramex and i dont find the tracking number 4 the order and when i called aramex they told me that i must have the tracking number
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Shipping is fast but I ordered a shirt it was a white elephant shirt it smells like cigarettes and it had stains on it with a piece of hair on it. I'm throwing the shirt away!
Dear, i am really sorry for the problem, could you please kindly provide your order number, item number and pictures to orders@cndirect.com? we will check the problem, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
CNDirect is something of an all-purpose store. A wide range of clothing, jewelry, toys, home decor, consumer electronics, and more is on offer at CNDirect. I was initially impressed with CNDirect's prices, and I needed a new pair of cheap airplane earbuds so I bit. I ordered a pair of earbuds and a T-Shirt cause it seemed cheap enough. The total price for everything was about $10.
Americans have multiple choices of delivery service, including ChinaPost, UPS, FedEx, and DHL. None of the choices are usually free and, depending on the product, not every option will always be available. ChinaPost and UPS seem to be the cheapest for US deliveries on average.
I selected ChinaPost shipping cause it was the cheapest. Shipping was $3.50, so everything together before the coupon was about $13. I had a 20% off coupon from Pandacheck, so I ended up only paying like $10. I liked how they gave so many shipping options. I almost sprung for UPS because it was only $2.50 more, but I'm cheap so I went with the cheaper ChinaPost option.
My order didn't arrive for almost 6 weeks. I emailed customer service after about 5 weeks and they told me I had to wait at least 8 weeks before I could complain. I thought that was a little rude, but my order arrived a few days later so whatever.
The earbuds work fine. They're about the same quality as the generic earbuds from Target, but they were cheaper here so I'm happy. The shirt is a little small (I think they use Asian sizes). I was going to return it, but they told me I would need to pay for the shipping costs myself. I wasn't about to spend $30 to return a $5 shirt so my girlfriend has started wearing it as a night shirt and she likes it, so its not a total loss.
Overall experience: There are better shops, but CNDirect is cheap enough to make it worth a look for little things.
Tip for consumers:
If you're ordering clothes, watch out for the sizes. I'm pretty sure CNDirect uses asian sizes, so their clothes are always smaller than Americans may expect.
Dear, i am really sorry for the long delivery, and could you please kindly provide your order number to orders@dresslink.com? and i will try my best to apply a 5% coupon code for you as compensation.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Gain trust and grow your business with customer reviews.
CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!