The refund policy of Cloudzy company does not match what is mentioned on the website.
I added $20.00 credit, and used the service only in the first few hours, with a balance of over $19.70.
Dissatisfied with the result of the service, I requested a refund of the remaining amount. In the support ticket, the company informs that the remaining balance remains as credit for the customer to use the service.
However, how can the customer want to continue using the service when it has not met their expectations?
Dissatisfied and upset with the situation, I requested the cancellation of my account and gave up requesting a refund.
Below is what Cloudzy's refund policy says:

If you are not satisfied with your service, you can get a full refund or exchange the service, within the first several days of your subscription. This includes 7 days after starting billing cycle on monthly plans or 14 days after your first payment on the new account in Cloudzy Cloud Panel in the PAYG method.

The following terms will be applicable as our refund policies for unsatisfied customers:

In the PAYG method refund would take place on a pro-rata basis. It means that the refund only includes the unused paid amount, and the time charged for active services is nonrefundable. Cloudzy's PAYG refunding is a one-time opportunity and can not apply to a single account multiple times.

The refund will not include any free credits gifted to users.

Users should manage their credits. Cloudzy will NOT do any refund after the first 14 days. All unused credit will remain in the account balance for further purchases.

In exceptional cases, company authorities can dismiss these policies, and manual actions are needed to resolve the issue.

What Cloudzy support replied to me:

If you are not satisfied with your service, you can get a full refund or exchange the service, within the first several days of your subscription. This includes 7 days after starting billing cycle on monthly plans or 14 days after your first payment on the new account in Cloudzy Cloud Panel in the PAYG method.

The following terms will be applicable as our refund policies for unsatisfied customers:

In the PAYG method refund would take place on a pro-rata basis. It means that the refund only includes the unused paid amount, and the time charged for active services is nonrefundable. Cloudzy's PAYG refunding is a one-time opportunity and can not apply to a single account multiple times.

The refund will not include any free credits gifted to users.

Users should manage their credits. Cloudzy will NOT do any refund after the first 14 days. All unused credit will remain in the account balance for further purchases.

In exceptional cases, company authorities can dismiss these policies, and manual actions are needed to resolve the issue.