• Cliphair

Cliphair

Overview

Cliphair has a rating of 4.15 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cliphair most frequently mention customer service, great quality, and colour match. Cliphair ranks 6th among Hair Care sites.

  • Service
    18
  • Shipping
    18

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46
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What reviewers want you to know

Positive highlights

  • Definitively one of the best companies you can deal with for customer service.
  • Clip hair had consistent positive reviews and the price is amazing!

Critical highlights

  • They are the worst hair extensions I have ever had.
How would you rate Cliphair?
Top Positive Review

“Love!”

Mia W.
10/22/20

I've worn hair extensions for over almost 10 years now and I've never had a pair as beautiful as this, great value for your money and it's top quality, I ordered the classic full head Clip ins in darkest brown and was worried they wouldn't be thick enough as they aren't double wefted but I got plenty of hair and it feels beautiful and colour matched my hair perfectly, will deffo keep buying from here! Fast delivery too

Top Critical Review

“Not 100% Remy human hair never refunds”

Tara T.
2/13/23

JUST GIVE ME A FULL REFUND SO I CAN BUY THE 100% human Remy hair you were supposed to supply from somewhere else! I am collecting details from other people who have been ripped off by Cliphair, if you have a story to share please get in touch via Instagram@ tarajtruelove I will be compiling finding along with lab results from hair I have sent to an Independent LAB to be tested by GCMS as I'm sure we can't trust any finding reported back by clip hair. NOT 100% Remy hair not even 100% human hair, it's once you wash them the silicon comes of and you are left with an uncontrollable matted mess that needs to be brushed ever 10 minutes. I wish I was over exaggerating the constant brushing is pulling my hair out the tabs are breaks my up. DO NOT BUY FROM CLIP HAIR! Lie after lie with this company, I recently purchased 2 packs on Tape extensions in 27/30 one pack of 16 and one 18inch packs arrived one saying 18 and one saying 16, both packs where just shy of 16 not a great start. Hair feels great when it arrives I suspect the hair is coated in a lot of silicon to hide the poor quality. Nice hair is applied you will need to brush the hair very 15-20 minutes or you will have a lovely matted ball at the nape of your neck. After 2 washes only using Beauty works Pearl shampoo and conditioner recommended for hair extensions the hair is broken, dry and unmanageable. I tried to raise issues with the company who really don't care what you have to say they will just say 100% remy hair blah blah. I also sent clip hair details on the amount of black fibres laced through the hair and proof of what happens to the black strands when heat is applied…they melt. So I can't believe it's a 100% human hair let alone Remy hair with the cuticle in tack. I had read a few people had left reviews on cliphairs website and the negative reviews had been removed I questioned them on this and said they don't understand where I'm getting that idea from, so I posted a negative review all of 20 minutes later the review had been removed. I know it's not the most expensive hair in the world but they claim tape in hair should last 3-6 months when in reality you get two washes until the silicon peels off and your left with dry broken crazy hair. The have offered me 30% refund this is a joke when application costs are not cheap nor is over £200 for hair. I can't seem to uploads photos of the absolute state of this hair hair was purchased on the 16th of January 2023 and not applied until the 23rd. Please see photos of black strands laced on the extensions these are shorter than the rest of the hair and melt when heat is applied. Photos of frizz and matting are after 2 washes using beauty work SLS free products safe for extension. And last photos of the night mare shedding and build up of hair in the brush. Even if you sit still after 15 minutes you will be a matted ball and have to brush all day long and rip your own hair out. I have sent evidence of all of this to cliphair who don't actually care, so £300 down after fitting and I can't even afford to have them taken out and glue remover does nothing.

Reviews (248)

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Reviews that mention popular keywords

customer service (48) clip hair (36) hair extensions (70)
Thumbnail of user miaw62
1 review
7 helpful votes
October 22nd, 2020

I've worn hair extensions for over almost 10 years now and I've never had a pair as beautiful as this, great value for your money and it's top quality, I ordered the classic full head Clip ins in darkest brown and was worried they wouldn't be thick enough as they aren't double wefted but I got plenty of hair and it feels beautiful and colour matched my hair perfectly, will deffo keep buying from here! Fast delivery too

Thumbnail of user loriannm3
1 review
16 helpful votes
December 13th, 2018

I tried their keratin bonded hair (installed by a professional) after loving their double wefted clip-in extensions. Wow! They are amazing. I had them installed about 4 weeks ago and not only do they look fabulous they are not wavy (like some cheap hair looks like after washing) or thining. I would HIGHLY recommend these - so would my professional installer. When I eventually need a new set, I will certainly re-order from here. Two giant thumbs up!

Thumbnail of user lydiar74
1 review
15 helpful votes
June 26th, 2020

Ordered the silver Grey tapes it does say one pack would be enough but the hair is very thin so I ordered another pack. The hair quality felt good on arrival a little bit thin but after one wash the hair has lost all softness and feels straw like. I haven't toned them and I've washed them gentley with sulfate free shampoo and conditioner. I've had extensions before so I know how to care for them and I'd liken them to the same quality my usually extensions are three months in. Annoyed because I've spent £200+ pounds on hair that simple isn't good enough quality to wear as tapes I'd avoid ordering the grey extensions I can't speak for the other colours as the quality may differ. Customer service and ordering has been pleasant enough just a poor product.

Thumbnail of user laurent234
1 review
10 helpful votes
October 20th, 2020

The hair extensions came in a lovely box to keep them intact. They are honestly the best quality hair extensions I have ever used, they are beautiful. Would highly recommend!

Thumbnail of user carolineo62
1 review
0 helpful votes
October 29th, 2020

I ordered the wrong length extensions by accident, I didn't realise until after the transaction had gone through.
Leah who is managing their emails was very accommodating and pleasant.
She issued me a refund no problem, I just reordered the correct length.
Great customer service, looking forward to receiving my products!

Thumbnail of user jessicar1045
15 reviews
51 helpful votes
July 24th, 2020

I would like to say thank you for the great customer service I revived from Cliphair! And Great quality products every time! I recommend clip hair to anyone that wants good quality extensions at such a reasonable price.

Thumbnail of user candyb35
1 review
15 helpful votes
July 14th, 2018

This hair is awesome! The quality and thickness real blew me away. The color is such a nice mix of tones and Im really surprised at how natural it looks in. Must admit I was a bit of a skeptic on hair extensions, but I am glad a took a go at it, these really are amazing. Super easy to use and so many videos to help you out on style and care. Wish my real hair felt as good as the extensions do. Highly recommended them, you wont regret it.

Thumbnail of user josephiney6
4 reviews
8 helpful votes
December 3rd, 2019

Great customer service. Absolutely beautiful hair, the best I have ever worn. Very happy to have found this site. Would definitely order again from here. Thank You!

Thumbnail of user amiep5
1 review
0 helpful votes
May 25th, 2019

Great value for money soo soft, I get compliments on my hair all the time since getting these extentions

Thumbnail of user rasaa3
1 review
0 helpful votes
May 25th, 2019

The best quality hair I ever ordered. The last 3- 4 years I'm buying from ClipHair. Very happy! Highly recommend!

Thumbnail of user katien41
1 review
8 helpful votes
April 30th, 2019

Customer service are very helpful and lovely. I got 20" double weft clip ins they are the perfect match and such lovely quality hair. They even commented on my Instagram photo I posted of my hair made my day!

Thumbnail of user martinr173
1 review
1 helpful vote
September 2nd, 2019

Excellent quality hair extensions.
Extremely helpful customer service. Helpful with all questions asked on numerous occasions. They could not be more helpful with choice of product.
30 day returns policy if colour match not perfect, no hassle, refund within a couple of days. A really excellent company to do business with.

Thumbnail of user krissr
1 review
0 helpful votes
January 18th, 2019

Some of the most full and soft extensions I have ever ordered. Extremely minimal shedding and very easy to work with as well as affordable, would definitely recommend.

Thumbnail of user ajimats
1 review
0 helpful votes
May 9th, 2019

As a hairdresser, food quality and affordability is essential to me and Cliphair matches both. No regret buying from them

Thumbnail of user jow85
1 review
6 helpful votes
March 15th, 2019

Amazing hair yet again purchased from cliphair. Never fails. Best quality hair ive ever used and ive worn extentions for 14 years!
Wouldnt get my clip ins anywhere else. I have purchased from clip hair a few times the past couple years and aswel as great haor i also recieved great customer service.
Thankyou clip hair for providing me with confidence again!

Thumbnail of user andreat71
1 review
0 helpful votes
January 20th, 2018

I absolutely love my extensions. They blend perfectly with my own hair are soft and easy to use and dont tangle. They arrived within one week of placing my order and were nicely packaged and beautifully shipped. I am extremely happy with Cliphair and will not hestitate to purchase from them in the future. Top quality hair extensions at reasonable prices. I am hooked.

Thumbnail of user fayel26
1 review
0 helpful votes
December 13th, 2018

Absolutely beautiful hair, the best I have ever worn.
Have already repurchased and will definitely be ordering again!
Thank you so much!

Thumbnail of user sadiej6
1 review
0 helpful votes
January 12th, 2018

The hair was amazing! Loves it! Feels super real and really good quality I recommend it to anyone buy new extensions plus they got the colour just right!

Thumbnail of user jessicam444
1 review
0 helpful votes
May 11th, 2018

I have used Cliphair for almost 12 months now and Ill never shop anywhere else! I buy the 22 micro rings. The hair is so smooth and easy to maintain and lasts me Atleast 5 months per lot. Theyre excellent value for money. Ive recommended to all my friends who have since purchased from this site and will continue to do so!

Thumbnail of user margaretc250
1 review
0 helpful votes
May 16th, 2019

These hair extensions are brilliant, fabulous quality and great value for money and were a perfect colour match. The customer service is second to none. I've ordered these before, this is my second purchase and will certainly use again.

Thumbnail of user jessg31
2 reviews
8 helpful votes
August 9th, 2017

I think I've ordered my 3rd or 4th pack of the 18" lightest blonde weft extensions so far and they have definitely been doing the best! With regular appointments to get them moved up (to prevent matting, etc.), and making sure I wash them with a heavy Moroccan Oil masque to keep them moisturized, they still feel soft and smooth even after 2 months! I'm able to style them however I like, wear them wherever I please (gym, hiking, bed, etc.) and they don't shed excessively like so many extensions do. The price is by far the best and you're getting good quality extension. Can't go wrong.

Tip for consumers:
If you need them in a hurry, make sure you definitely get the quickest express shipping there is. If you go with the general free shipping, order long in advance because sometimes it takes an extra week or so. Just be prepared.

Service
Value
Shipping
Quality
Thumbnail of user erikam80
1 review
2 helpful votes
April 9th, 2019

I was very pleased with my 22 inch double drawn clip in hair, I have been using hair extensions for 7 years now and these by far are the best ones! They are soft, shiny and thick all length through.

Thumbnail of user emmaw129
1 review
0 helpful votes
September 15th, 2018

Honestly this hair is amazing guys/girls! Ive been getting hair extwntions sonce i was about 16 akd im nearly 24 now! We all no the struggles of getting good quality hair and trusting the rigt company! But cliphair is literally the best hair ive used! And its made me feel so confident! The colour is just perfect aswell! Anyway if your hesitant on getting it DONT BE! Go ordor it. But get your hair colour checked first as its for free and dont risk getting the wrong colour!
Added a photo with my new hair also check it out :D

Thumbnail of user rosiee8
1 review
0 helpful votes
May 5th, 2019

This hair is so lovely! The wefts are so thick that I often don't need to wear all of them. The colour is also perfect after toning them with a bit of silver shampoo to match my silver/ash hair colour. Highly recommend.

Thumbnail of user amandas547
1 review
0 helpful votes
June 26th, 2019

I used the color match service and the color matches PERFECTLY! Even my hairdresser was impressed! Great quality and arrived sooner than expected. Would definitely recommend!

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From the business

Cliphair is an international retailer of finest quality real human hair extensions. We specialise in providing luxurious 100% Remy human hair extensions, designed to change your look in minutes. Whether you're after a luscious long clip- on ponytail, or super thick double wefted clip in hair extensions, Cliphair has a great range with something to suit everyone. We offer free worldwide delivery, and if you live in the UK you can expect to receive your extensions in just 1-2 days

Business History

Our online store was established in 2007 and we are based in Sutton, London, United Kingdom. We expertise in providing only the best quality 100% Remy human hair extensions and owing to the high quality of our products; we are the most successfully growing company in Europe. We started selling within U. K and then with a quick triumph over local market, we introduced our self in to the major countries around the globe and now within half of a decade we can proudly say that we have customers from all over the world. We deliver all over the world, any country you name it!

The reason for our rapid growth in this industry is due to our competitive prices, high quality and innovative products; fastest comparative delivery and best customer service, which comes from our strong alliance with the world’s largest hair extension suppliers, delivery service providers (e.g., USPS, Canada post, Royal mail) and regular staff training programs to maintain high quality assurance standards.

Customer Service

At Cliphair extensions, everyone is dedicated and passionate about all aspects of the service we offer. Our team is devoted to provide best possible customer care and service to our clients. We believe in continuous learning and hence we highly appreciate and welcome our customers to give feedback about their experience and suggestions to our company so that we train our staff in order to make Cliphair the best customer oriented company.

Company Representative

Thumbnail of user farhanm
Farhan M.
Typically does not respond to reviews

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