• Clinique

2018 CUSTOMER CHOICE AWARD

Clinique

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Overview

Clinique has a rating of 4.28 stars from 262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clinique most frequently mention skin care, high quality, and long time. Clinique ranks 1st among Acne sites.

  • Service
    50
  • Value
    48
  • Shipping
    41
  • Returns
    30
  • Quality
    44
  • Full refund
  • Free shipping
  • 30-day money-back guarantee
  • Yes
Positive reviews (last 12 months): 66.7%
Positive
10
Neutral
0
Negative
5
9
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Clinique?
Top Positive Review

“Very nice”

md rafiul i.
1/10/24

Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin.

Top Critical Review

“They have the worst shopping website I have ever used”

L D.
2/5/24

Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good.

Reviews (262)

Rating

Timeframe

Other

Reviews that mention popular keywords

clinique products (26)
Thumbnail of user kbrittma
1 review
0 helpful votes
June 22nd, 2023

Bought Clinique from vendors for over twenty years. First time purchase from Clinique, awful experience!

Tip for consumers:
No comment

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user renup2
2 reviews
5 helpful votes
August 30th, 2019

Products are okay but not effective too much... There are much cheaper products also available at the market, but if you want to show off on a waste product like this then only go and purchase it.

Thumbnail of user jenniferr429
195 reviews
357 helpful votes
October 16th, 2018

I hate to say it but it's true. I have tried this make up over and over again and I break out. The same with my sister also. The only thing I can use is lipstick maybe. I've tried the sensitive skin products and I broke out even more. So, for me, it's a no.

Thumbnail of user paulat22
1 review
0 helpful votes
August 24th, 2016

I used the cream and moisture, none of which helps.

Thumbnail of user susanm384
1 review
1 helpful vote
December 30th, 2017

I really loved clinique. Their customer service was always excellent. However, they started to send me emails everyday, even after I unsubscribed. Customer service says it takes 7days to stop, but I hope they are able to stop them as soon as possible. One thing I do not understand is, when I check the server, there are no clinique emails seen. I can see these ad emails only on Mac mail software.

Thumbnail of user laureens
5 reviews
6 helpful votes
September 30th, 2014

I purchased Clinique liquid facial soap and, after 3 and a half month, it changed its consistency and started smelling bad. I use it daily but today I noticed it. It's the second time it has happening. Now my face is worse with redness, breakout and swelling.

Thumbnail of user taylorl63
4 reviews
12 helpful votes
September 17th, 2018

I don't know if it's my body or this cosmetics. But I had allergic reactions on my body and wouldn't use it one more time.

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About the business

Shop the official Clinique website for skin care, makeup, fragrances and gifts. Read reviews & get Free Shipping today. Allergy Tested. 100% Fragrance Free.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee
  • Yes

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