This company sucks. I called them on 12/16/17 to find out who they are because I never heard of them before. I was informed by them that they was a third party company. I don't deal with third party from experience. I told the representive that I didn't sign up with them. He goes on to say well we have your IP number from the computer I said I don't have a computer everything I do is on my cell then he switched it to cell phone IP the number he gave didn't match my cell phone. I told him I didn't need there services because I have credit karma monitoring my credit score for free why would i pay them 40 dollars to do the same thing he tried to give me this lame excuse that credit karma don't monitor or dispute information on your credit report they just provide the credit score which is a lie because I been with credit karma for a couple of years and I have disputed many things that has been on my credit report as well as them monitoring my credit score to make sure that nothing fradulent was add to it and I also been alert from credit karma when a hard inquiry was added with my credit score. So I called him out on the blatantly lie that they're telling people that they do for people then he came back with well somebody must signed you up for our services because we have your information well for what I learned a 3rd party companies the person don't actually have to sign up with them they can sign up through another company to get some other services and then get charged for some promotion for something totally different and when I told them I did not need their services that's when he goes on to say we're we can not refund your money but prior to him saying all that they ask me for my cancellation number because if I have my cancellation number they are be able to refund it so they either can or can't refund. This company is a joke their representatives are rude when you ask them a simple question they would not answer your question they try to dance around what you're asking them so they don't have to refund your money and then they try to make it seem like you're being rude because you're not let him answer people are not let them answer because they're not answering the people question their dance around what the customers are saying so they will have to give you a refund back people need to keep writing reviews on these scam artist to keep them out of people's account because if you wanna do good business you will give the person a reason why they want to stay and monitor my credit score and me having to dispute stop on my credit score I'm not pay a $40 a month for that crazy when I'm getting it for free and my credit score didn't drop because I'm checking my credit score every month so they full of crap I spoke with 3 different representative the 1st representative at me for cancelation number that I didn't have because I didn't know who this company was the 2nd rep danced around everything I say it then hung up on me. But the 3 rd one got made bexause i said o dont need no explaing just give me my cancellation number and not charge my card again.he gets mad and hangs up. If this is there idea of good customer service I would give them a 0 rating because that's what they deserve.