Do not purchase anything from Clickshop.com.

I ordered an ipod dock at the beginning of January. I had read some bad reviews of the company but thought I would try my luck since the ipod dock wasn't available anywhere else for the same price. After waiting nearly two weeks, there was no indication that my order had even been dispatched, so I emailed to complain. Clickshop are always extremely quick to respond, but this seems to just be a stalling technique and nothing actually gets done to progress your order. They told me that they were looking into it and would get back to me. 3 days later no news, so I emailed again. Once more, a quick response - apparently "a issue with the power supply" [sic] was to blame, and my order would arrive in a few days time. Another week came and went, so sent a very firmly worded email requesting my order to be couriered to me within two working days or a full refund would be required. After a bit of back and forth they promised that my order would arrive by courier within two working days, as requested, and they would send me the tracking number for the parcel. Of course, this deadline came and went, with no indication that my order had even been dispatched.

After reading more terrible reviews, att this point I had lost all hope of receiving my order or even getting money back. Anyway, at this point I threatened to report them to Trading Standards and to BBC Watchdog unless I received a proof of payment straightaway indicating that my money had been refunded. I received this, and today, finally, I can see that they refund has reached my bank account.

I would encourage anyone else having problems with Clickshop to do the same as I did - if your order doesn't arrive within a reasonable time-frame don't wait around for it optimistically or listen to their excuses. Just demand an immediate refund, tell them that they must send you a proof of payment via email straight away, and threaten to report them to the authorities if you don't receive this immediately.

Oh, and needless to say, my order has yet to turn up, let alone been despatched, even though they said it still would be sent to me.

Edited on 05/02/14: In an update to my message above, Clickshop contacted me after I posted some negative reviews and offered to send my product to me if I deleted or amended the reviews. I'm pleased to report that today I finally received the item I originally ordered. A happy ending, although I wouldn't go through the hassle again!

Exactly the same as above