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ClickMagick has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. ClickMagick ranks 1037th among Business Services Other sites.
I don't recommend clickmagick to anyone, I had a very bad experience with their support team. They won't treat you like a customer if they don't like you. They will cancel your account and never respond to your activation requests. And you will be stuck in nowhere if you are running campaigns relying on this tracking software. This happened to me. And I had to pause my campaigns for 10+ days trying to fix things with clickmagick. By relying on this company for tracking. My campaigns went into loss. Finally, I had to switch to voluum. Clickmagick treats customers very bad. However I agree their tracking tool is good, but it's a company having a good product that treats their customer badly.
I don't recommend clickmagick to anyone, I had a very bad experience with their support team.
They won't treat you like a customer if they don't like you. They will cancel your account and never respond to your activation requests. And you will be stuck in nowhere if you are running campaigns relying on this tracking software. This happened to me. And I had to pause my campaigns for 10+ days trying to fix things with clickmagick. By relying on this company for tracking. My campaigns went into loss. Finally, I had to switch to voluum. Clickmagick treats customers very bad.
However I agree their tracking tool is good, but it's a company having a good product that treats their customer badly.
If you're considering using Clickmagick for your tracking needs... think again.
I followed their "simple" video on how to track a sales funnel, and it never worked right.
After 5 days and 103 emails (back and fourth) with support. The results remained the same, it didn't work right.
They offer no chat support, so you have to waste a ridiculous amount of time emailing, explaining, and creating screenshots to explain your problem.
They even admitted it wasn't working, but, it was on my end, not theirs... lol Of course it is!
Every tech support person, including the owner Patrick Kelly, worked on my problem and couldn't fix it.
I demanded that Patrick get my tracking working (so I could run my business and support myself), and he told me that they weren't going to help me, and I should close my account ASAP.
So I did.
The best thing I ever did.
The only "magick" happening at Clickmagick is how they make your money disappear without any results.
Stay away! Clickmagick is really Click -Tragic.
***********************************************************
*Update I did receive a full refund.
I didn't receive the emails (from clickmagick) about the refunds until after I posted this review.
Hmmm...
I didn't write this review in hopes of getting a refund.
I wrote it to help others escape the nightmare I went through for 5 days, trying to get their software to work on my basic sales funnel.
You can refund my money, but not my wasted time, or ease the total frustration I suffered for 5 straight days.
If Mr. Kelly put as much effort into fixing his (glitchy) software as he did into trying to discredit my fair and honest review.
This review wouldn't be here.
I never asked for a refund, I just asked them to get my sales funnel working correctly.
All they did was stall me with endless apologies, until I lost my temper (after getting a sarcastic email response from Mr. Kelly) and said "a bad word". (lol)
That gave Mr. Kelly the excuse to give up on the problem he couldn't fix.
Clickmagick is another company that thinks endless apologies are a great substitute for REAL customer service.
I guess it was easier to give me a refund, than to make the software work correctly.
Quoting Mr. Kelly: "You're also wrong in saying that I helped you - because I didn't."
That's right Mr. Kelly... you didn't.
But, you didn't waste any time trying to rebuke my review.
Typical.
As far as him not getting involved with my situation (that he assured me he would "step in" and get fixed).
I have an email stating he would indeed help me if I had any problems.
5 Hours after emailing support reporting that the same problem remained (after setting everything up again) there was no progress, just more apologies.
So, I guess he's "blatantly" lying... again.
Anyways, I have a lot of emails and screenshots to back up what I've said.
Oh, and Pat you can go ahead and post that screenshot of the bad word... we could all use a good laugh.
You and your company earned it with that circus of apologies you call "one hour support".
The refunds must've been triggered by guilt, or a lame attempt to get me to remove my review.
And just like Clickmagick tracking... it didn't work.
Gain trust and grow your business with customer reviews.
Scott, you're just confused - and wrong on all accounts.
What you were trying to do is quite technical, and beyond your current skill level. We responded to all of your tickets and replies usually within a matter of minutes, but at the end of the day it's normal and expected to run into these types of issues that will take some real effort on your end to figure out when you're trying to do things that are technical in nature and you don't have a full understanding of what you're doing, or the technology you're using.
Your experience was quite abnormal as I explained, or we wouldn't have 1,000s of satisfied customers. You don't have to take my word for it - just search Google, Facebook, or anywhere you want and you'll find 100s if not 1,000s of people saying nice things about ClickMagick.
You're also wrong in saying that I helped you - because I didn't. If I did, I would have solved your problem. I stepped in and was about to help, but then you started with the attitude e.g. "Help me NOW!" and entering things like "$#*! you" into our help desk (if you deny these things, I'll be happy to post screenshots here).
That's when I informed you that we simply couldn't have you as a customer.
You're also blatantly lying when you said we made your money disappear, because we refunded every penny that you paid us.