I like how the agent professionally addressed my product shipment issues. I like how the agent professionally addressed my product shipment issues.
This review is for Clickinks.com
Pros: ladies are very nice and friendly. Respond quickly, if thats much help.
Cons:
On April 12,2018 I placed an order for inkjet cartridges for my HP printer. After I placed the order I was informed that the cartridges were on backorder. Nowhere on the website does it indicate that the product was unavailable. I received an email that ask if I would like to receive part of my order and the remainder would be sent when available. Before I could answer the email, my partial order was said to be shipped and my credit card was charged.
I then received a tracking number and was informed that my order was being handled by DHL ecommerce. On April 16st I received an email from DHL (three days after my order) that my shipment was processed and being tendered to the delivery provider (USPS). From the 16th of April to the 21th of April my order sat in the DHL shipping facility before being given to the USPS for handling. I cannot blame Clickinks for DHLs poor service; however, I can blame then if they continue to use a company that provides this type of service to both their customers, Clickinks and me. Even if I do not to have the choice not to use DHL.
Clickinks website shows Free 3-day shipping with an *. Pay close attention to the *. To be fair they dont guarantee or promise 3-day shipping. Read the entire * about shipping.
The jury is still out on the quality of the ink product since I only received the last of my order today, May 9th after inquiring on when I may expect the last of the order. I was then informed it would be shipped the day I inquired. My question is if it was available to ship why did I have to inquire? I still have one item that I ordered however I really dont expect to ever receive it and if I do who knows when that will be.
Note: I was informed that the last item is no longer in production and therefore I will not be receiving the item which is OK.
If you order from this company, make sure you order at least a month before you need the items and dont rely on the free shipping your much better off paying the shipping cost and getting the order possibly in the same month or so. As for me this is the last time I order from this company.
I purchased 3 ink cartridges from Clickinks after buying a Groupon for reduced priced ink. I made a purchase WELL ABOVE the options offered on the Groupon. Immediately after placing the order, a charge was placed on my credit card.
When I finally received my ink, 2 out of the 3 registered as empty. I emailed immediately. Please see below for the painful blow by blow email between us.
This company has customer service that cannot handle follow up and staff that is just plain incompetent. I would rather pay full price than deal with companies like Clickinks! My advice to anyone... avoid this company at all costs.
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TO: Clickinks Date: Tue, Mar 22,2016 Subject: Order #*******
I received the above order. Only 1 of the black cartridges is working. The other black and the color one state empty when put into the printer. I tried a 2nd printer and they did the same thing.
Sandie
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FROM: Clinkinks Date: Mar 24,2016 Subject: Order #*******
Dear Sandie,
I am sorry to hear about your cartridge problem. If you could first please advice your printer and cartridge models and let me know the specific problem you are having. For example, if the cartridges are being recognized or are flagging up with a low ink error preventing you from printing and so on.
From this information I can ensure the best possible troubleshooting steps are sent to you in order to resolve the problems you are experiencing.
Alternatively, you may be able to find the answer to your question by visiting our user-friendly Support Center here: Support Center Knowledgebase
You simply need to type a key word of your problem, and you should be provided with a quick and easy solution.
If you would prefer, you can call our customer service team on *******657 and we will be happy to resolve this on the phone for you.
Sincerely,
Alex
Regards,
Hilda
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TO: Clickinks Date: Mar 24,2016 Subject: Order #*******
The order number is in the subject line, so you can get the information there. I just need a return number so I can return the cartridges that do not work. My husband is an IT Tech, so I do not need to troubleshoot. The cartridges are just empty.
Sandie
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FROM: Clinkinks Date: Mar 30,2016 Subject: Order #*******
Dear Sandie,
I am unable to locate an account with your name / email address. Please reply to this email with an order/invoice number or alternatively your email address you used to register with Clickinks and I will be able to take the next steps.
Sincerely,
Alex
Regards,
Hilda
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TO: Clickinks Date: Mar 30,2016 Subject: Order #*******
The order number is the subject line! Are you kidding me? Just send me an RMA number
Sandie
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FROM: Clinkinks Date: Mon, Apr 4,2016 Subject: Order #*******
Dear Sandie,
You have recently been in touch with Clickinks regarding the query detailed below (#8016), and we have not heard from you for a few days.
If the issue is now resolved, you can ignore this email and the ticket will be automatically closed in five days time.
Should you still need assistance or advice, please reply to this email and we will do our best to help.
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TO: Clickinks Date: Apr 4,2016, Subject: Order #*******
This is a joke, right? Do you have any idea of what is going on in your Customer Service Department? All I want is an RMA # to return the useless ink.
Sandie
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TO: Clickinks Date: May 2,2016 Subject: Order #*******
It has been over a month and I still have yet to get a response from you. If I do not get a response by noon tomorrow, I will be hitting social media with bad reviews.
Sandie
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FROM: Clinkinks Date: May 2,2016 Subject: Order #*******
Your request (*******) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
Clickinks
http://www.clickinks.com/
Tel: *******657
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TO: Clickinks Date: May 2,2016 Subject: Order #*******
What is there to review?!?!? I will throw away the junk you sent me. I will do reviews on your company on any site I can find, including social media, that your company is a scam. I will also be contacting Groupon, where I received the coupon for your company to let them know you are not a good company to deal with.
Thanks for wasting my time and money.
Sandie