• Cleartrip

Cleartrip

Overview

Cleartrip has a rating of 1.59 stars from 261 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cleartrip most frequently mention customer service, full refund, and flight ticket problems. Cleartrip ranks 231st among Plane Tickets sites.

  • Service
    70
  • Value
    68
  • Shipping
    46
  • Returns
    57
  • Quality
    66

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.3%
Positive
1
Neutral
0
Negative
29
78
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No customer service, no help at all and very inconsiderate.
  • We have been writing and contacting the customer care team for almost a month but no response.
How would you rate Cleartrip?
Top Positive Review

“Cleartrip refund completed!”

Sherif F.
7/18/21

Trip ID *******57442. Cleartrip has completed refunding my transaction after further follow-up on their part. I appreciate that this is finally resolved. Thank you.

Top Critical Review

“Uncooperative company”

Naman S.
1/19/24

I made a booking on the 19th 9 pm for my father, who is 87 years old and in a wheelchair. Clear air was not willing to change the flight by one day after 2 hours of booking even after the airlines were willing to cooperate. The customer service will not be in line with the website. The website showed no charge to change flight ticket while customer service asked for 10,000 inr. I spoke with two customer service members, Ankit and Khusboo and they were both not willing to help.

Reviews (261)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (52) customer care (36) refund amount (14)
Thumbnail of user naman.satija234
1 review
0 helpful votes
January 19th, 2024

I made a booking on the 19th 9 pm for my father, who is 87 years old and in a wheelchair. Clear air was not willing to change the flight by one day after 2 hours of booking even after the airlines were willing to cooperate. The customer service will not be in line with the website. The website showed no charge to change flight ticket while customer service asked for 10,000 inr. I spoke with two customer service members, Ankit and Khusboo and they were both not willing to help.

Thumbnail of user mohamedf107
1 review
0 helpful votes
January 7th, 2024

I purchased a ticket from them assuming it was a return ticket on emirates. The logo they used was of emirates and the flight number said EK until i competed the booking. It seems i missed a fine print somewhere that said operated by flydubai. The funny part was there are three emirates flights on the same day operated by emirates and at the same price. However, the flight i booked was unluckily the one that is operated by flydubai. After i finished the booking i get my email confirmation with a big flydubai logo on it for the departing flight from dubai. I called them back immediately and said please put me on the flight before or after as they are operated by emirates and the same price and that i am travelling with my family so i want more comfort and they blatantly rejected and asked me to pay amendment or cancellation charges of 400 to 600 dirhams. I wasnt asking for too much but just a change to emirates flight at the same price within minutes of the booking. I seem extremely cheated and this should be an eye opener for whoever is booking thru them. This is not the way to treat customers. Now i am forced to travel thru flydubai. I am not going to pay them a penny extra but this is WRONG!

Thumbnail of user masroorn
1 review
1 helpful vote
October 29th, 2023
Verified purchase

I have booked a flight through cleartrip to jeddah from dubai. I got the ticket to Riyadh from dubai instead then I call to cleartrip and the guy treat me like a shot said we can't do anything talk to Airline. This is not the way I paid the amount to your website.
The both Airline and cleartrip guys are playing. I told them I an not asking refund just to cancel and issue me ticket from dubai to jeddah

Service
Quality
Thumbnail of user shahu1986
1 review
0 helpful votes
December 10th, 2023

THIS IS THE WORST SITE TO BOOK FLIGHTS...I booked a ticket for 21st dec from COK to KUL., when the ticket came in my email, it was 21st March... I called to reschedule my ticket, after calling continuously for 2 days they send me a reschedule rate as thrice the amount of the ticket... Blindly robbing us... Even if I take a new ticket it won't cost 1/3 d of the amount. They did not provide any reason for asking this huge amount... When asked for a breakdown... They said it's their policy not to tell us.

Thumbnail of user rakeshm55
1 review
0 helpful votes
March 5th, 2024

I would recommend not to book tickets though this website. The are charging with false commitments.
I have booked tickets with clear choice plus and when I went to reschedule I couldn't do online then called customer care he charged more than difference which I paid and she confirmed reschedule of same. When i was doing web check in I found the date have not been reschedule and call customer care they gave diffrent answer
1.Airline not confirmed
2. Diffrent in fare
3. Airlines not received payment
Then he further told we can reschedule again by paying another difference about.
This is called organized scam.
Not even worth one star rating
Customer is at receiving end as you paid the money and they don't have to lose anything we as Customer are suffering.

Service
Value
Quality
Thumbnail of user monalisas14
1 review
0 helpful votes
January 29th, 2024

Clear trip is One of the WORST And Un-safest place to book flight tickets, I had a problem with the flight tickets and they said they can't do anything about it and I lost ******* rupees almost. Please choose make my trip and professional apps like that. DO NOT CHOOSE CLEAR TRIP EVER!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gk33088
1 review
0 helpful votes
December 19th, 2023

One of the worst experience I have faced in cleartrip very unprofessional. The biggest mistake in my life booking tickets through cleartrip

Service
Value
Shipping
Returns
Quality
Thumbnail of user harshalmittal4
1 review
0 helpful votes
November 17th, 2023
• Updated review

They don't process the customer's refund even after calling multiple times. Looters and cheaters, better to pay a little extra if needed than to book with Cleartrip, it's a headache.

Service
Value
Quality
Will pay upto 500 INR extra but never book a flight with Cleartrip again. Harrassing.
November 9th, 2023
• Previous review

I had to call 3 times for my refund due for flight cancellation, it was held by Cleartrip. Every call was ~50mins long, and then they processed it but the refund amount they processed was incorrect. Then again I had to call them and now I'm still waiting to hear back from them about why is the incorrect refund amount processed.
If they are processing the refund after so much time they must atleast give a breakdown of what charges have been deducted, as a reason for how they arrived at the refund amount. So to ensure that the amount is not incorrect/ lesser than the actual refund.

Thumbnail of user deepak.dnagar
1 review
0 helpful votes
January 6th, 2024

Totally fake, he doesn't provide GST Invoice to customer. भूल कर भी cleartrip से होटल की बुकिंग मत करना भाई लोग।

Tip for consumers:
Cleartrip अपने कस्टमर को GST Tax Invoice नही देता है इसलिए भाईलोग भूलकर भी cleartrip से होटल की बुकिंग मत करवाना।

Service
Value
Shipping
Returns
Quality
Thumbnail of user azeemmujawar72
1 review
1 helpful vote
October 17th, 2023
Verified purchase

No refund is auto generated unless they charge you. You have to call them back for your own money to be refunded. Otherwise it's swallowed without a burp. Very costly service.

Tip for consumers:
Misinformation and convenience fee ha left me with no refund

Products used:
Air ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user abuzar00000
1 review
0 helpful votes
November 25th, 2023

Clear trip is a fraud company to loot your money. If your flight is cancel, they won't give you a refund- trip id- **************
Better to buy tickets from travel agencies. My friends got refund from travel after flight cancellation but cleartrip didn't provide any refund.

Products used:
Travel agencies

Service
Value
Shipping
Returns
Quality
Thumbnail of user dileeps4
0 reviews
0 helpful votes
November 27th, 2023

On November 25th, I made a round-trip booking from Toronto to Mumbai and back using your services under Trip ID 2311 255 657 10. I received a confirmation email for the booking, only to be shocked when, without any explanation or notice, a subsequent cancellation email arrived approximately five to six hours later.

This sudden cancellation has caused significant inconvenience and uncertainty regarding my travel plans. Of utmost importance is the fact that this trip to India was for a medical emergency, requiring my immediate presence to support my family. The cancellation of my ticket has left me in a helpless situation, unable to fulfill my obligations and be present where I'm critically needed. When I contacted their representative regarding this issue, I was informed of a supposed technical glitch from the airline's end. However, upon immediately contacting ETIHAD Airlines' call center, they clarified that they haven't received any information about my travel request and assured me that there was no technical glitch on their end.

Despite my repeated attempts to connect with your representatives via phone calls to your customer care,
I have not received a satisfactory response or a valid reason for this unexpected cancellation. I implore them to understand the urgency of my situation and requested immediate action to reinstate my original flight booking but no reponse.

Such an scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user gaurangbhake99
1 review
0 helpful votes
September 30th, 2023

I booked flight ticket from Nagpur to Delhi on 31.8.23 through upi PhonePe. But till now I have not got my money back in my bank Account.
It is very shamefully to say that this online site do not work properly in the interest of customer service

Thumbnail of user ginnig4
1 review
0 helpful votes
October 9th, 2023

No body is ready to talk on refund. Never use this site to book any ticket in the case of cancellation they are not responding

Thumbnail of user rachits5
1 review
1 helpful vote
August 4th, 2022
Verified purchase

Nothing was provided in the name of service other than a unhygienic room and toilet, the bedsheets are soiled, wifi, television intercom, A. C. Lift is not working, no soap/shampoo was provided. My family travelled from 450km to get here thinking of getting some relaxation before a 15 hour long flight and facing these issues. The irony is that they don't even have electricity for the last couple of hours and they are not even responding to our calls/complaints after multiple attempts.

Products used:
Hotel

Service
Value
Shipping
Returns
Quality
Thumbnail of user syedtaqi221
1 review
0 helpful votes
November 7th, 2023

Don't ever use clear trips most bad service provider in the world' I made mistake to book with them.

Thumbnail of user narasimhawithu
1 review
0 helpful votes
September 6th, 2023

Please do not do any flight bookings through cleatrtrip as it is a fraud company. They issue all flight fake tickets and later they say it was cancelled by Airlines. Customer service is very useless people. We can make it out from them they are cheaters. What ever we ask them they will say issue is with air line side.
Please do not use use Cleartip website for flight and hotel bookings.

Thumbnail of user sukhvinders11
1 review
0 helpful votes
June 6th, 2023
Verified purchase

I booked flight from Delhi to Auckland via Malaysia
But clear trip provide the wrong information about the ticket. Flight go via Sydney but not mention in my ticket airasia not allowed us Becoz we don't have any transit visa

But cleartrip not mention in my ticket about the Sydney trip

I lodge the case as well but they provide the wrong addresss as well
Court already sent the notice as well

Don't trust cleartrip

Thumbnail of user nikhilg17
Nikhil G. – Cleartrip Rep

Sukhvinder S - Thank you for your patience. As per our records your query has been addressed by our concerned team.

Thumbnail of user deepthis10
1 review
1 helpful vote
April 23rd, 2023

I booked a trip with cleartrip wit a trip is ************** for my family from Trivandrum to Abu Dhabi
They could not travel due to an emergency and the airlines cancellation refund was 1126.37 aed and cleartrip is talking about refunding 390 aed only citing some lame excuse like cashbacks and cancellation fee form their side also
Can you imagine? Such a rip off!
I am planning to go to the court against them as someone need stop
This is my second time with cleartrip. First issue was in 2020 and i completely forgot and booked again and now this!
NEVER NEVER AGIN
Please stay away from them!

Service
Value
Quality
Thumbnail of user nikhilg17
Nikhil G. – Cleartrip Rep

Deepthi - We are sorry to hear about your experience. We request you to please share us your Trip ID to connect with you.

Thumbnail of user sukhvinders10
1 review
1 helpful vote
May 5th, 2023

One of the very bad experience in clear trip,they are not even bothered to take responsibility of flight booking what we book.Very bad. Supervisor what I spoke with just tells us it's not our responsibility.once you book it's just airline responsibility and we just taking bookings of flight.its complete bul$#*!
They are provide the wrong information about the flight
Not mention in the booking flight will go third transit country
All mention on the booking but this flight go to Sydney via Auckland

Now they are Delaying my refund
Don't trust this company otherwise you will cry stuck my 3 lakh

Tip for consumers:
Don’t buy anything from clear my trip

Products used:
Flight

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikhilg17
Nikhil G. – Cleartrip Rep

Sukhvinder S - Thank you for your patience. As per our records your query has been addressed by our concerned team.

Thumbnail of user markd2990
2 reviews
4 helpful votes
May 22nd, 2023
Verified purchase

Cleartrip offer Ct flex or flexible ticket and refund policy but it's a headache because: 1- insurance by third party company Digit, 2- Don't work for foreigners,3- Refund takes 15 working days or even more, 4- poor customer service and bad policy.
I bought two ticket CT flex and changed the date, I paid full for new ticket and I asked Cleartrip for refund. Refund is necessary to contact Digit, a third party company and its very annoying because I bought from Cleartrip they should refund and not another company. So, Godigit asked Indian ID and Indian Bank account to refund, I say that we we are foreigners and got a ticket from travel agent so can just return him and we pick up the money. By their policy is not allowing, only for ticket holders and Cleartrip don't take any responsibility. Such Scammers selling thing that we cannot get refund. Avoid to buy any CT Flex from them,

Products used:
CT flex ticket

Service
Value
Returns
Quality
Thumbnail of user nikhilg17
Nikhil G. – Cleartrip Rep

Mark D - We are sorry to hear about your experience. We request you to please share us your Trip ID to connect with you.

Thumbnail of user asifs31
1 review
2 helpful votes
April 8th, 2022

Grave mistake to use this service, wastage of rime money along with mental stress, higher price then the original flight booking site, if fault from there side, they will never resolve, even I reached to their higher persons via Linkindin but unfortunately for the flight of 1857, they charged 2800 and no solution so far.
Being a responsible person my humble advise to avoid this looter and cheater site.

Tip for consumers:
Grave mistake to use cleartrip, you will hate your life in case of any issue, including customer service,
Refund , proving yourself right.
In the end you will be responsible for all mess....

Products used:
Flight booking

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikhilg17
Nikhil G. – Cleartrip Rep

Hi Asif S,

We are sorry to hear about your experience. Could you please help us with the Trip ID to check the details and update you.

- Cleartrip

Thumbnail of user radhikar21
1 review
1 helpful vote
June 17th, 2022

I had a very bad experience. Booked ticket for Dubai business trip. Payment debited from my account but transaction failed from cleartrip... i received the mail and message from cleartrip, payment will be refund after 5 to 12 working days... how can I wait for 5days and that's too cleartrip fault.
Payment debited my account in second but refund will take more process... we need solutions immediately since it's business trip and also after minimum 7 days later. Flight fare will go high and who will bare this... need immediate solutions... i can't miss my business meeting... help us soon

Products used:
Flight ticket

Thumbnail of user arshneetk
1 review
1 helpful vote
May 13th, 2022

I booked a flight through them in an emergency and I had to cancel because they booked a flight which required transit visa and did not even tell me about it. At the last moment, they told me about it and I had to cancel it. It has been more than 3 weeks now and I'm still struggling to get a refund. This is one of the worst places to book a flight or book anything from. I would never recommend this agency to anyone ever. Please do not make the mistake of booking from here. EVER>

Tip for consumers:
Don't book any hotel/flight or whatever from here.

Products used:
flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashique94pa
1 review
0 helpful votes
June 16th, 2023

I had booked a flight ticket for Qatar Airways 2 days before from your platform. I had paid extra amount than the indigo flight which were showing in the same platform with same departure and arrival time almost like 7000 rupees less than the flight ticket I booked for Qatar Airways.

But I recieved E ticket by mail and I came to know that I was given indigo flight for travel.

Let me make my stand clear infront of you, I do not wish to take flight in Indigo flight which I could have booked for lesser price.

Dont cheat your customers by showing something and giving another thing. I paid extra money and you guys did cut 5 kg from my baggage and given budget airlines which was much cheaper.

I am very disappointed on cleartrip and I am going to let the public know about it as I have friends who are influencers in Youtube.

Before that I request you to either grant me the Qatar airways ticket or refund my money.

I expect fast response from your side in this regard.

Trip ID:- **************
PNR:- MFWT6M

PFA for your better understanding

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Cleartrip - Your most trusted partners for booking Domestic & International flights, Hotels, Holiday packages & Local activities. 24*7 Support, 100% Genuine Reviews.

Company Representative

Thumbnail of user nikhilg17
Nikhil G.
Typically does not respond to reviews

How do I know I can trust these reviews about Cleartrip?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Cleartrip?