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Florida
1 review
24 helpful votes

5 months later and zero regrets!
January 31, 2019

I cannot recommend Clean Origin enough! The whole experience was absolutely incredible. From browsing their website, to their customer service, to their quality, Clean Origin is a wonderful company with incredible product. The following is my entire experience with the company -- sorry for the wordiness, I always opt to include more details than less!

I bought my diamond at the end of August 2018 in somewhat of a rush prior to a trip to Spain. Due to familial circumstances, my fiancé and I decided to get a ring last minute and had about 2 weeks to get a diamond and have the ring set. While doing research and looking into lab created diamonds, I came across Clean Origin's website just to browse and get an idea of what lab created diamonds were like and how much they cost. I had no idea what my fiancé's budget was or if we would even be able to get a ring in time for the trip. While browsing, the chat window popped up asking if I need any help. Since I couldn't find the cut I wanted on the site, I figured I may as well ask to see if an asscher cut was even an option for lab created diamonds knowing that they weren't as popular to begin with. Ronny told me he'd see what they could do and promised to send me some options later that day. Sure enough, later that day Ronny sent over two great options, one of which included a video showing a 360 image of the diamond. After casually showing them to my fiancé, to my surprise, we both agreed that this was the way to go. The next day I called Tony, one of the owners, to learn a little bit more about the company and the diamonds; I was instantly sold. Tony made me feel really comfortable about the company and the whole process. He and his team are clearly very knowledgeable in the industry, bringing decades of experience with them. Knowing that they had a 100 day no questions asked return policy definitely made me feel even more comfortable. I really appreciated his honest opinions, even recommending I buy the cheaper of the two diamonds and advising me to get the ring made through a jeweler since they couldn't provide the best setting for my diamond. After talking to Tony, I immediately gave my fiance the okay to complete the transaction. Since it was a Friday, the diamond wasn't shipped until Monday but Tony overnighted it and we received the diamond on Tuesday. Upon seeing the diamond in person and then set on my ring, I continue to be blown away by how beautiful the diamond is. Even my jeweler, who wasn't too keen on me bringing in my own diamond, was surprised by its beauty and quality. She even tested the diamond and was surprised to see it come back as a real diamond. Since then I have received countless compliments on my diamond, many from total strangers. I have shared my wonderful experience with this company and with choosing a lab created diamond with family and friends, encouraging anyone I can to go this route! I am so happy we made the decision to go with Clean Origin, which saved my fiancé money and got me a bigger diamond all while choosing the more ethical option. If you have any doubts, don't! Can't wait to do business with this company again someday. Although the pics don't do the diamond justice, see pics attached!

Date of experience: January 30, 2019
Florida
1 review
16 helpful votes

We did a lot of research
February 12, 2018

First a spoiler alert. After buying diamonds from two web sites, my girlfriend decided that she would rather have me pay for summer trip to Europe than have the diamond ring of her dreams. I love that she is like that, but in the process of getting to that decision I spent about two weeks researching mined and lab-created diamonds, comparing multiple sites using RareCaret and BlueNile (mined) to CleanOrigin, Brillant Earth, Diamond Foundry, 1215 Diamonds, and MiaDonna (lab diamonds). Below is what I learned.

You can save over 50% on lab-created diamonds and it is the exact same thing chemically and probably better ethically - it was a no brainer for me and my girlfriend agreed. Clean Origin and Brilliant Earth had the best pricing ($3,300 to $4,000 per carat in the H / VS2 - VVS2 / ideal cut quality range at 1.25 to 1.7 carats). We bought diamonds from CleanOrigin and Brilliant Earth and found the process and customer service with CleanOrigin to be far superior. We bought two diamonds from Clean Origin and got them next day from. The stones from Clean Origin were perfect (a 1.7 carat H quality VVS2 stone and a 1.4 carat H quality VS1 stone). My girlfriend loved them both and they were visually flawless, same as anything we saw in stores (IDC, Tiffany, etc.). As I noted above, we decided to return both of them and that process was super simple. We were sent a return label, I took it to FedEx with the diamonds, popped them in a new box, and off they went at no cost to me.

I tried to get two stones from Brilliant Earth and they said they would not send me two stones claiming it was better for the environment. That is kind of BS. It is more likely because they don't want to take the inventory risk and/or pay for the shipping costs, both of which I don't mind but think it is silly that they are lying about it. After not having their stone shipped for a week, I just cancelled the order. My guess is that their diamonds are the same quality, but I was just turned off by the customer service experience.

Hope this helps you in your process. My girlfriend loved that I involved her in the process and that we got to learn together about such an interesting industry. It really helped in our decision making process to do it together.

Date of experience: February 12, 2018
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