• ClassPass

ClassPass

Overview

ClassPass has a rating of 1.15 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ClassPass most frequently mention customer service, free trial, and credit card problems. ClassPass ranks 51st among Gym sites.

  • Service
    107
  • Value
    94
  • Shipping
    39
  • Returns
    62
  • Quality
    83

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
40
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Not only do they make it nearly impossible, the customer service is extremely rude.
How would you rate ClassPass?
Top Positive Review

“This app changed my life on my fitness journey”

Priyanka K.
5/25/22

At first I could not understand what the app was for and thought it was a bit expensive for a health membership. But I finally decided to give it a try and opted for the free trial. The one week was so fun, it let me try almost all the fitness studios in my neighborhood. I am one who likes new adventures in my fitness journey. I instantly loved it. It's been 3 months and I am still loving the app and have tried almost 10+ studios. Each one was unique and exciting. We'll done, ClassPass

Top Critical Review

“ClassPass doesn't allow for life to happen without charging additional money…”

Stacey M.
12/21/23

If you fall sick outside of the cancellation window, not only can you not cancel, but your card on file also will be charged an additional amount of money for not canceling. In the middle of flu season and an ongoing pandemic, this doesn't make sense. You're advised not to show up if you feel ill but also don't have the ability to cancel when this occurs. This is a stupid business model and the classes aren't worth this hassle.

Reviews (245)

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Reviews that mention popular keywords

customer service (86)
Thumbnail of user priyankak63
1 review
0 helpful votes
May 25th, 2022

At first I could not understand what the app was for and thought it was a bit expensive for a health membership. But I finally decided to give it a try and opted for the free trial. The one week was so fun, it let me try almost all the fitness studios in my neighborhood. I am one who likes new adventures in my fitness journey. I instantly loved it. It's been 3 months and I am still loving the app and have tried almost 10+ studios. Each one was unique and exciting. We'll done, ClassPass

Service
Value
Shipping
Returns
Quality
Thumbnail of user imeeb2
1 review
0 helpful votes
October 11th, 2022
Verified purchase

Got lots of saving using my classpass monthly subscription, though squeezing time to sneak and use the credits, but gets superb service everytime from all the establishments I go to. Thank you classpass.

Service
Value
Quality
Thumbnail of user madt4
1 review
3 helpful votes
March 25th, 2019

At first I was frustrated trying to contact someone from ClassPass. I tried to contact a customer service personnel about my membership, and while I initially had difficulty reaching someone over email, I received immediate answers from 2 different sources who were both very helpful went I went through the chat on the app itself. They went the extra mile for me, and I am very appreciative. I really enjoyed the Broadway Bodies class I took through ClassPass. New members should know that once you sign on, you will be charged automatically. If you know this, you're in good shape! Don't knock it til you try it!

Thumbnail of user rellab
1 review
3 helpful votes
March 25th, 2017

I recently lost a family member, and I was devastated and didn't go out. After things settled a bit, I realized that I didn't use my classpass classes for my previous cycle. I really needed the endorphins, so I shot an email to classpass asking if they could, as a one-time courtesy, rollover my previously unused classes (and there were quite a few of them). I didn't think Classpass would do it. Honestly, I was just waiting to say, "You guys are jerks, please cancel my subscription." But they did it! They rolled over my unused classes! I was shocked. And frankly, a little moved. I was going to cancel my subscription, but they just earned a loyal customer.

Thumbnail of user erink40
1 review
0 helpful votes
March 18th, 2018

I love classpass, a bit expensive but you can really get your moneys worth if you sign up for expensive classes. The rules of it with the cancellation policy for classes are straight forward and it actually helps me be motivated to go to a class that Id otherwise cancel or skip out on. I love the variation of classes. I usually stick to Pilates, spin, yoga and barre but there are allot more out there and different types. The caliber of classes and studios that you go to with this are much better than a regular gym and cheaper than memberships to the studios.

Thumbnail of user tonin3
2 reviews
4 helpful votes
September 7th, 2015

I'm happy to update this review. Thankfully, Classpass has turned out to be just what the fitness omnivore was hoping for when Fitmob first came on the scene. The site runs as a website should, navigation is fine and the number of participating studios has expanded so that few classes are filled. Gym time, yes that would be time at a gym to use their equipment, is severely reduced, but the gains in classes outweighs it for those who want group class access to a variety of strength, yoga, Pilates, martial arts and barre studios. Enjoy!

Thumbnail of user nancyc55
1 review
1 helpful vote
November 5th, 2014

Failing diet and fitness plans was always how I spent my jan/feb of every year. This is the first time I have ever stuck with a fitness plan because it is so much fun to keep trying new classes.

Thumbnail of user joet46
1 review
0 helpful votes
August 13th, 2014

Fitmob is the brainchild of people who clearly understand why people don't join gyms. You don't want to be committed to one location. Fitmob solves this perfectly.

Thumbnail of user dorothyf7
1 review
1 helpful vote
March 6th, 2015

I never was able to attend the classes at 24 due to timing conflicts. Classpass is perfect as there are so many option you can always get a class.

Thumbnail of user dorothye8
1 review
2 helpful votes
November 3rd, 2014

I get bored after about a month of a specific class and then I stop going to the gym. With classpass, I can keep trying out new types of fitness classes.

Thumbnail of user jasonc83
1 review
0 helpful votes
March 6th, 2015

I think fitmob is only for the bay area. It is going to spread to the rest of the country. You get to work out anywhere, which is good for people who are never in the same place during the week.

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From the business

The best fitness studios, classes, and experiences are on ClassPass. Work out where you want, when you want, and how you want, all with one membership.

Company Representative

Thumbnail of user beckyc107
Christina Q.
Typically does not respond to reviews

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