• Classmates

Classmates

Overview

Classmates has a rating of 1.33 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Classmates most frequently mention credit card, customer service, and automatic renewal problems. Classmates ranks 399th among Social Network sites.

  • Service
    59
  • Value
    58

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 7%
Positive
3
Neutral
0
Negative
40
7
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was forced to cancel the credit card and open a different card to get the billing to stop.
  • They are horrible and try nothing to help the situation.So very bad customer service and horrible site
How would you rate Classmates?
Top Positive Review

“It's a risk but it does it came lol”

XOXOLauren H.
8/31/23

So I got a yearbook from here and let me tell you this was not my first choice after reading what people had been through on classmates so I looked at other places but this was the only one that had the yearbook that I wanted so I prayed to God that it would come in time for a gift that I am giving and it did! I am sooo happy with how it came out and that it came on time for my mom's birthday gift. If you are wanting to get a yearbook from here get one but I know for some people things go wrong but sometimes you have to take a chance and let me tell you I took a Big chance lol but it came and it's the right one so I am happy

Top Critical Review

“Deceptive Practices”

JOHN C.
1/25/24

Was notified by PayPal 1/11/24 $96 was paid out to Classmates. I called Classmates to cancel subscription and was told it would cancel 1/11/2026. I was told I was notified of the renewal and price increase which I have no record of. Reviewing the hundreds of complaints filed with The Better Business Bureau, Classmates has perfected the art of legal theft and should be avoided.

Reviews (160)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (20) customer service (19)
Thumbnail of user laurenhoward1997
1 review
0 helpful votes
August 31st, 2023

So I got a yearbook from here and let me tell you this was not my first choice after reading what people had been through on classmates so I looked at other places but this was the only one that had the yearbook that I wanted so I prayed to God that it would come in time for a gift that I am giving and it did! I am sooo happy with how it came out and that it came on time for my mom's birthday gift. If you are wanting to get a yearbook from here get one but I know for some people things go wrong but sometimes you have to take a chance and let me tell you I took a Big chance lol but it came and it's the right one so I am happy

Products used:
I got a yearbook

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Thumbnail of user mikep2106
1 review
2 helpful votes
August 20th, 2023

Oh friendly until they get your CC info then it's over. Obscure directions to cancel which leads you to a screen that they ask you to select auto renewal to cancel which you just selected auto renewal. These people are the low of the low. I have dealt with blatant thieves before, the only thing they are missing is a gun in your face. Please people avoid at all costs or join the herd trying to stop them from robbing you blind. As several others have stated in reviews now I go to bank and either stop payments at $35.00 per month or change account numbers to stop this nest of rodents Mike P Texas

Tip for consumers:
Avoid classmates at ALL costs

Products used:
No theirs

Service
Value
Thumbnail of user chrise913
Chris E. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user jonathanb1585
1 review
2 helpful votes
July 13th, 2023
Verified purchase

The list of 166 former classmates, supposedly yreaching out to me, included mostly duplicates of people I have never known. 3 only were actual former classmates.

Thumbnail of user josephm3621
1 review
1 helpful vote
December 30th, 2022

Kept in touch with multiple high school associates from class of 1975. Also contacted others from graduating classes near 1975. Attended a December 2022 reunion, in Chicago Ridge area, with ROTC graduates and families. With pandemic and decrease in social gatherings in 2021 was glad to maintain friendships over the years. Looking forward to another larger high school reunion in 2023.

Thumbnail of user gabyb6
1 review
10 helpful votes
April 28th, 2019

In a world where people can look up old friends through Fb and Instagram, why would people PAY just to read who was viewed you? I joined thinking this would be a very useful website to find old yearbooks and old friends, I was wrong its confusing and boring. They need to up their game. Have a whole new system. Make it easier and fun to share yearbooks and pics.

Thumbnail of user maryh62
47 reviews
140 helpful votes
March 5th, 2018

I was pleased that I joined Classmates.com Through membership, I was able to reunite with classmates from 40+ years ago. This resulted in many of us meeting again for a reunion after 40+ years. Since our small highschool had closed down years ago, this site helped us find each other again. Very pleased.

Thumbnail of user jamess1287
1 review
2 helpful votes
September 13th, 2018

09\13\2018
I was pleased that I joined Classmates.COM. Threw a membership, I was able to reunite with classmates from 50+ years ago. This resulted in many of us meeting again for a reunion after 50+ years. Since our previous class leaders abandoned the reunion efforts this site was helpful to me. Fortunately another group of class leader's picked up the dropped baton. They ran with it and, there efforts culminated in a excellent 50TH re-union. It is my hope that there successful efforts will continue for a 55TH reunion of similar or greater caliber.
I too had reservations of joining this site. The majority of reviews are negative. Armed with that knowledge I joined then discontinued membership post 50TH reunion. I followed all directions given by Classmates and did not experience any billing problems.
I have recently re-joined my membership. They have improved on this site quite a bit. For example the year book browsing feature is a great added feature. One can actually look up a Classmates.com member or non member. Every one who was in the original year book is there. You can drill down deeper for any Classmates.com members only. This makes sense since they are providing a pay for service.
They do alert you to any one electronically leaving a foot print each and every time. I find that ok since, I like to see who is checking me out. One can change the notification settings in classmates.com to minimize or stop these help full (My opinion) Emails.The site seems to respond much faster and in a more dependable way than before. There customer service is also much improved.
The only draw back I have been disappointed in is there is no Mobile APP. According to there support people, "We apologize for this and there are no immediate plans to create a Mobile APP; at this time. One will find accessing Classmates.com from a mobile devise is limited.
Over All I am very satisfied with this site. I have been able to enjoy linking up to previous High School Chums and aquatint's. Some that were in other than senior year.

Tip for consumers:
Read all the verbiage in detail before accessing and registering responses.

Service
Value

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From the business

Join Classmates.com for Free! Reconnect with high school friends, browse the biggest database of online yearbooks and/or plan high school reunions.

Company Representative

Thumbnail of user lynneg99
Lynne G.
Typically responds within 17 days

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