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Classmates has a rating of 1.25 stars from 161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Classmates most frequently mention credit card, customer service, and automatic renewal problems. Classmates ranks 251st among Social Network sites.
This company responds to reviews on average within 17 days
No positive highlights yet
So I got a yearbook from here and let me tell you this was not my first choice after reading what people had been through on classmates so I looked at other places but this was the only one that had the yearbook that I wanted so I prayed to God that it would come in time for a gift that I am giving and it did! I am sooo happy with how it came out and that it came on time for my mom's birthday gift. If you are wanting to get a yearbook from here get one but I know for some people things go wrong but sometimes you have to take a chance and let me tell you I took a Big chance lol but it came and it's the right one so I am happy
Was notified by PayPal 1/11/24 $96 was paid out to Classmates. I called Classmates to cancel subscription and was told it would cancel 1/11/2026. I was told I was notified of the renewal and price increase which I have no record of. Reviewing the hundreds of complaints filed with The Better Business Bureau, Classmates has perfected the art of legal theft and should be avoided.
Es buena práctica pero la verdad viene muy incompleta la actividad le hacen falta cosas en el esquemático al igual que la programación del video
After subscribing, the names of people who "visited" me were blurred out. I reached out to customer service for assistance with this issue - they responded by giving me the option to cancel my subscription. I have managed many help desk/CSR operations and would have retrained/terminated anyone who provided this sub-standard level of service. Step-up Classmates with at least a modicum of service for subscribers.
Tip for consumers:
Do not depend on knowledgeable customer service if needed.
The people who've viewed my Classmates profile are people who were at my schools at the same time. Which is fine. But now it's just stopped at a certain amount of visitors and that's it. Yet there are people who's profile say's they've had 400 views. How is that possible?
Claims you can find classmates you potentially know but then hide them behind a paywall. It's impossible to find anyone.
After writing a not so nice final follow up email to Classmates.com (my 6th) and opening a new claim with paypal, I received an email this morning that they would refund my money and I could keep a free membership. Since they knew they had not provided me with the product they promised, they decided it best to refund and have the claim closed. I am persistant when I am right and will not allow others to take advantage of seniors. However, no one should have to jump through hoops, send 6 emails, to get any company to fulfill their obligation to consumers. I still recommend avoiding this company.
If I could give these scammers a minus star, I would. False advertising and bait and switch tactics. I rec'ed email from them that I could look at my yearbook. So I paid initial fee, but they never delivered the yearbook. My yearbook wasn't available as promised. Seriously, these guys need to be put of out of business. I contested my Paypal. Please tell your family, friends and acquaintences to run away. Don't get manipulated by these criminals. I tried to attach copy of my receipt below, which is in word format as they sent to me, but it's not a jpeg. What is also dishonest about "Classmates", is that you are not informed until they send you a copy of your receipt that the "fee" is non-refundalbe. What kind of a business does this? A complaint to the BBB is next.
Tip for consumers:
Don't waste your money. This is a dishonest company which only wants your money but doesn't deliver.Too many peoplle have been scammed as company refuses to refund your "membership" fee, let alone deliver the products.
Products used:
Nothing received as advertised. Yearbook was not available as they claimed.
I joined this site to help find classmates for a reunion. Found a lot of people on there who had signed up over the years, but no contact information was available so I sent them all a message on the site. Haven't heard back from a single one. My guess is that the messages don't get sent out. If THEY haven't paid they can't get their messages.
If you are trying to get in touch with old class mates, you're better off to try another way.
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Join Classmates.com for Free! Reconnect with high school friends, browse the biggest database of online yearbooks and/or plan high school reunions.
We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new