• Clarisonic

2018 CUSTOMER CHOICE AWARD

Clarisonic

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Overview

Clarisonic has a rating of 4.1 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clarisonic most frequently mention beauty products, fast delivery, and great product. Clarisonic ranks 2nd among Acne sites.

  • Service
    18
  • Value
    17
  • Shipping
    15
  • Returns
    14
  • Quality
    18
  • Full refund
  • Free shipping
  • 90-day money-back guarantee
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
1
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What reviewers want you to know

Positive highlights

Critical highlights

  • Really poor customer service and poorly made device.
How would you rate Clarisonic?
Top Positive Review

“The Transformative Power of Clarisonic”

Florinda M.
8/31/23

Clarisonic.com has truly transformed my skincare routine and become an essential part of my daily self-care regimen. As someone who values radiant and healthy skin, I can confidently say that Clarisonic's products have exceeded my expectations in every way.Navigating their website is a breeze, with a clean and intuitive layout that showcases their range of innovative skincare tools. The detailed product descriptions and customer reviews provide valuable insights, making it easy to choose the perfect device for my skin's needs.The performance of Clarisonic's products is nothing short of exceptional. From their cleansing brushes to their high-tech facial devices, each tool is designed to deliver visible results. The sonic cleansing technology not only effectively removes impurities but also leaves my skin feeling refreshed, rejuvenated, and ready to absorb the benefits of my skincare products.

Top Critical Review

“Lots of money for Nothing”

Elizabeth K.
3/31/19

Having owned 2 of the Units-one was Plus and one Mia Smart, I lost so much money. Both stopped working at the very end of their warranty period so there was no help from Clarisonic after they said they do not do repairs. Now I have an inexpensive wand from Amazon (under $20) that works great and comes with 5 heads. I can buy one every month and still save money compared with Clarisonic. Forget the big ads and still have beautiful skin.

Reviews (190)

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Reviews that mention popular keywords

customer service (9)
Thumbnail of user elizabethk231
1 review
14 helpful votes
March 31st, 2019

Having owned 2 of the Units-one was Plus and one Mia Smart, I lost so much money. Both stopped working at the very end of their warranty period so there was no help from Clarisonic after they said they do not do repairs. Now I have an inexpensive wand from Amazon (under $20) that works great and comes with 5 heads. I can buy one every month and still save money compared with Clarisonic. Forget the big ads and still have beautiful skin.

Thumbnail of user farrukhl
2 reviews
17 helpful votes
October 9th, 2019

My Mia Smart broke in less than 6 months. It been over 8 weeks since I sent in the device for replacement. But there has been NO response from them. I called and and rep promises to get me an answer but still NO word. At this point either give me a replacement device that I'm due or give me a full refund. The product is crap and customer service is even worse. This company is a scam.

Thumbnail of user dianah193
1 review
17 helpful votes
August 14th, 2019

Clarisonic has the WORST customer service EVER! Since August 1st I have been trying to return my unit under warranty. I am always told it will take 24 hours to receive an email with the UPS return label. That email never arrives. That starts the whole customer service cycle all over again. I have tried chat and calling customer service. The first time I called customer service someone answered with a NO and hung up on me. The second phone call someone answered and then hung up on me. My last chat with customer service I was told maybe it's my email that's the problem. As of today it has been two weeks and still no email.

Thumbnail of user tylerj61
1 review
0 helpful votes
September 12th, 2018

I have had my mia1 barely over 2 years and the device is dead, I rarely used and decide so recently I would start taking better care of my face. Tried to use my Mia and it was dead. Customer service was no help, offering me a coupon for future orders, why would I buy more of your horribly made products?

Thumbnail of user ashleyy25
2 reviews
19 helpful votes
April 24th, 2018

This is the worst product I have ever bought and the customer service is horrible. I bought a Mia 2 in 2012 and 2 1/2 years later, it stopped working. I bought another one since it was out of its warranty and just a little after 2 years of purchasing it, it would turn on randomly and eventually the button stopped working. I called customer service and they asked me to send a photo of the device. I emailed them with the requested photos and did not receive a response back. I followed up with them 1 week later and still no response. This product has broken twice right outside of it's warranty and I'm expected to pay $200 for a new clarisonic every 2 years on top of buying the brush head replacements? I will definitely not be purchasing another clarisonic ever again. This product is garbage and their customer service is even worse. You can't even get a hold of their employees.

Thumbnail of user alisont64
1 review
11 helpful votes
February 6th, 2019

This product is good when it is working, but after 2 years I am waiting to hear back from "Customer Service" about the second unit that has died after 12 months of use. It is obviously not built to last and being one of the most expensive versions on the market it is not fit for purpose. I bought my husband a Cheaper version just a few months after I bought myself Mia and it is just as good, I use it while I wait the ridiculous amount of time that L'Oreal take to replace my MIA, and it is still going with no issues.
Customer service takes over 3 months to replace my first unit and I have been waiting 2 months this time and they have not yet acknowledged that I have sent the unit back!
Save your money.

Thumbnail of user warrene5
5,132 reviews
4,830 helpful votes
March 26th, 2014

Wow! Just looking at the stack of 1 review shill accounts hyping this site is enough to make me run away...

Huge amount of fake 5 star (i love it)reviews!
Run for your life! Its a scam...

Thumbnail of user denverg8
2 reviews
18 helpful votes
February 25th, 2016

Absolutely atrocious customer service. I spoke to 3 separate representatives (2 were supervisors), and no one was able to offer problem resolution. The third rep, Rafael in the Warranty Dept, was exceptionally rude and hung up on me. He could not tell me why I should be a customer because he said that wasn't his job. These phone calls are recorded, so I hope a supervisor from customer service/customer loyalty listens to the conversations and takes appropriate action. I would never spend money on these products again. This company clearly needs to devote more resources to personnel hiring/development. Clarisonic deserves no one's business. Save your time and money and look elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kerryb42
1 review
13 helpful votes
March 15th, 2017

The Clarisonic Mia is poorly made. I bought 1, which broke. The company replaced it, but the replacement broke too. Clarisonic would not repair, replace, or refund. Really poor customer service and poorly made device.

Thumbnail of user kashawnw
1 review
14 helpful votes
June 5th, 2017

I made an order last month on the 26th and it was shipped on the 27th of may The shipping information says it takes 3 to 5 business days to receive your package it is now June 5th and still no package every time I try contacting them and get no one to speak to even try contacting through Facebook no reply.

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About the business

Discover Clarisonic's collection of sonic body and face brushes, replacement brush heads and skin care products to help you reveal clear, healthy skin.

Business Attributes

  • Full refund
  • Free shipping
  • 90-day money-back guarantee

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