• Claire's Stores

Claire's Stores

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Overview

Claire's Stores has a rating of 1.3 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Claire's Stores most frequently mention customer service problems. Claire's Stores ranks 110th among Discount Jewelry sites.

  • Service
    48
  • Value
    41
  • Shipping
    27
  • Returns
    33
  • Quality
    37
Positive reviews (last 12 months): 9.5%
Positive
4
Neutral
1
Negative
37
14
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Other than the extremely high prices and the horrible customer service enough for me to not ever go back.
How would you rate Claire's Stores?
Top Positive Review

“Cutomer Service”

Kay B.
8/14/23

I recently visited store #5777, Erica was amazing. Customer service exceptional. I live in Texas, never met her before. She explained to my minor children who now have 3 sets of ear lobe piercings each, the proper maintenance for their ears to prevent infection. It seemed if she genuinally cared about their well being and she kept a smile the entire time!

Top Critical Review

“DO NOT SHOP AT Claire's in Covington Ga located in Walmart!”

Leshie S.
1/25/24

These employees are all Karens! They had the audacity to call the police on a black coworker trying to get her arrested to cover some BS. The Managers are unprofessional, always asking their employees for money, and they always looks as if they are on drugs. The store needs to be investigated and closed. The fact that you would secretly call the police to get an employee fired is disgusting. Please fire these Karens!

Reviews (97)

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Reviews that mention popular keywords

customer service (25)
Thumbnail of user angelramos101307
1 review
0 helpful votes
July 13th, 2023

So I got my ear pierced for my birthday a few months back almost a year and when I went to go get the air pierced, we asked what the safest metal is because I am allergic to certain metals they told us it's like a silver metal I forget which one but like it's pretty it was pretty expensive And after picking which one I want, they went to pierce my ear. They did not pierce in the correct spot. They showed me they used the piercing gun, which is not recommended for professional piercings because it causes trauma to the ear, and then when they were finished The employees there told me to make sure to rotate the earring. Now and again I didn't research beforehand, so I did what they said looking at it now I did my research because for some reason I could not make the earring go back in even though I just took it out for a few minutes to clean, and turns out you're not supposed to rotate the earring because it agitates the healing skin, which makes it scar and heal slower. There's also the fact that good earrings or any piercing will not allow the skin to stick to it as the skin will heal around it won't heal. You know like through it and be stuck. Overall do research. I mean the people there were pretty nice but they just it was not that good of a place I probably could've gotten it better somewhere else for cheaper.

Products used:
Earring

Service
Value
Shipping
Returns
Quality
Thumbnail of user madb13
1 review
1 helpful vote
August 16th, 2022

Normally when I go got claires i walk out with stuff I like but it sadly sometimes breaks. But overall i like the store. I do not recommend this store if you want long lasting jewelry, but if you want to just buy fun stuff I would. I have never pierced my ears there but looking at the comments it seems i never will get another piercing by claires.

Thumbnail of user samanthas19
1 review
3 helpful votes
March 17th, 2014

I have been shopping at Claire's for years and even got my ears pierced there. The customer service is really very good. However, some of their products are extremely low-quality. I would stay away from stud earrings if I were you as many pairs I have bought from Claire's have broken.

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About the business

For exciting career opportunities at Claire's: http://clairescareers.com/ Customer Service Claires.com - Online Support - US Only Email: customersupport@claires.com Phone: 1-800-804-7194 Claire's Stores - In Store Support -North Ameri...

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