• City Beauty

City Beauty

Overview

City Beauty has a rating of 4.28 stars from 1,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with City Beauty most frequently mention body balm, crepey skin, and fine lines. City Beauty ranks 5th among Cosmetics sites.

  • Service
    122
  • Value
    134
  • Shipping
    136
  • Returns
    53
  • Quality
    132

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
1
Negative
4
151
See all photos

What reviewers want you to know

Positive highlights

  • I have tried several firming creams and finally came upon City Beauty Body Balm.
  • This is the only Body Balm is more effective than Crepe Erase.

Critical highlights

  • I requested to cancel my order of colors city lips and a refund of the mistake with the balance due to me back.
How would you rate City Beauty?
Top Positive Review

“Great product, but slowest freight choices ever”

Toni C.
9/2/22

Excellent gloss, definitely the only plumper that actually works cumulatively. After a few days they have much more volume and definition. Protects lips for hours, very tacky and stays on well. HOWEVER, other USA providers offer express post to Australia for $50, City Beauty offer standard post for $50 and it took 6 weeks 4 days to reach me. Arrived on 1st Sept. They need to adjust and offer express in my lowly opinion.

Top Critical Review

“Tricky website”

Shireen M.
10/10/23

I decided to try City Lips. With shipping and sales tax it was $45 and some change. When I took the next step to fill in my information and purchase the one tube of, there was an offer available to purchase two tubes for $54 and something, free shipping, so I chose that. I immediately got two text messages from my bank. Apparently, the only way you can get the two tube deal, is to buy the one tube, individually, with shipping added to it. It wasn't easy, but I finally got the whole thing canceled. I think, because I'm still waiting for my refund. Buyer beware!

Reviews (1,369)

Rating

Timeframe

Other

Reviews that mention popular keywords

city beauty (174) body balm (203) lip lines (19) city lips (236)
Thumbnail of user dannielleb4
1 review
0 helpful votes
July 23rd, 2021

I have not yet seen any results but I can feel them. Particularly, my legs are SOOO soft and smooth. My arms are less dry looking. The instructions say "this is not a moisturizer" but I say "it sure is a moisturizer". I am retired and so I work in my gardens nearly all day nearly every day because the weather is hot like I like it. After my shower, I use the Body Balm and feel soothed.

Tip for consumers:
Listen to the video presentations. They are very informative.

Products used:
InvisiCrepe Body Balm, Micro-Scuplting Cream

Service
Value
Shipping
Quality
Thumbnail of user deborahb928
1 review
6 helpful votes
August 31st, 2020

This is a nice moisturizer. Feels creamy and smells good. I'm on my second jar and it has done nothing for crepey skin. And it's ridiculously expensive for a moisturizer! I bought 3 jars at a reduced price, but won't buy more when this is gone.

Thumbnail of user kellyk243
1 review
10 helpful votes
February 6th, 2019

So far so good! I love the way city lips feels and the stay power is great. I hope to see long term improvements of fullness and fine lines around my mouth disappearing. My only disappointment is that it was supposed to be buy one get one free which is what made me pull the trigger however I only received on tube. I would have rated higher otherwise.

Thumbnail of user carolp663
1 review
1 helpful vote
September 13th, 2020

After only two days, the product appears to be performing well. I will re-visit in a few more days. I would like to see if the effects are long term.

Thumbnail of user dianad190
1 review
0 helpful votes
January 25th, 2019

I only rated this as a 4 so far because I am too new to actually give an honest opinion on whether it is excellent or not. I will say that in the week and a half i have used it I like it but not sure I notice plumping. I do have one complaint as the same thing happened to me. I ordered 2 and another window popped up offering another one. I thought I was getting a variety of colors which I actually would have thought would be a way for you to get your product out there however that is not what happened. I received 3 tubes (all clear) and was charged full price. Was not happy about that.

Thumbnail of user leed126
1 review
0 helpful votes
January 21st, 2019

Need more time to evaluate, I didn't like the approach at checkout, it was a turnoff and I purchased A LOT of product

Thumbnail of user catherinel131
2 reviews
3 helpful votes
January 25th, 2019

City Lips is very moisturizing and unlike other lip moisturizers, it stays on all night and during the day. Upon application, I felt an almost burning sensation. That reaction has worn off. My lips do not look or feel any more plump. The best thing I could say about this product is that it moisturizes very well and has staying power.

Thumbnail of user gwynethj2
1 review
0 helpful votes
January 25th, 2019

I didn't immediately notice a lot of difference. It seems a little thick. I would like something to really be softening too.

Thumbnail of user sharynw10
7 reviews
2 helpful votes
February 14th, 2019

But I can get no satisfaction from Customer Service regarding wrong color return as promised! You gave a satisfaction guarantee, and the peachy color I received as a "bonus" offer is AWFUL on my olive skin. I need to know what to do next...

Thumbnail of user ginnym22
2 reviews
1 helpful vote
February 11th, 2019

Not very happy with this product so far. It's suppose to make you have fuller lips and I have yet to see it.

Thumbnail of user alicew139
1 review
0 helpful votes
March 10th, 2019

After paying quite a lot for lip gloss i had to pay a further 13.75 £s import tax so no matter how much i like your products i shall not be purchasing anymore products from you

Thumbnail of user glenysr
1 review
10 helpful votes
January 18th, 2020

I think over time I would probably mark it higher but at the moment I haven't seen much improvement but it has only been a few weeks

Tip for consumers:
By all means give it a go I wasn’t sure about it but over all I think it is a good product I will order more

Products used:
Body balm is what I rated my answer on
I think the face cream is better I like it and it has firmed up my face

Thumbnail of user candaced33
1 review
1 helpful vote
February 28th, 2019

First several applications seemed to stimulate the lips but since then, I'm not sure I am seeing any progress. It's been a month and I am unsure at this point.

Thumbnail of user barbp43
1 review
2 helpful votes
January 21st, 2019

I have been using it for about a week but haven't really noticed any plumping like they claimed. I will be patient. It does help keep my lips less dry.

Thumbnail of user ged2
1 review
2 helpful votes
October 4th, 2020

I'm on my 3rd jar, but not up to 60 days yet. We'll see. I don't see any change to date. Maybe I'm too old?

Thumbnail of user karenh1876
1 review
17 helpful votes
August 25th, 2020

The checking out process was nerve racking, because they kept asking me to add more products. I only wanted Crepe Ease, but received sculpting cream, as well. Double the expense. I like the Crepe Ease, but it is too pricey for this Grandma.

Tip for consumers:
Difficult ordering on my phone, might be good to use computer.

Products used:
Crepe Ease & Multi-ActionSculpting Cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user belindad88
1 review
0 helpful votes
August 1st, 2021

Hello, I'm from Australia and I ordered City Beauty online on the 7th April 2021. Yes that's right a long time ago, I didn't receive my order.so I sent a msg and they said they would resend the product. Great! I waited and followed my order it didn't make it again, it went through to Victoria
This happened twice, I'd had it
I sent a msg saying I just wanted my money back.The customer care person said please let me try again? I thought this is just not going to work. But gave City Beauty one last chance. Today I received my order
I just want to say a Big Thank you Nassim A (customer care) you were my last chance and you have made my day thank you. Belinda

Tip for consumers:
Never give up

Products used:
Cosmetic

Service
Shipping
Thumbnail of user joycer221
1 review
5 helpful votes
September 1st, 2020

The cream does a good job of improving the look of my crepey forearms. But the fragrance makes it impossible to use it at night. It smells like an assisted living facility. The old lady smell gives me a headache if it gets near my face in bed. Skin care should be fragrance free!

Thumbnail of user juanitam129
1 review
1 helpful vote
June 21st, 2021

I am still using my first purchase of the line filler and am very impressed. It seems to tighten my whole face. It has only been a couple of weeks but the deep lines around my lips will take some time. Every day it looks better. I made another order today. Also ordered the ultra firming dry oil for my neck hope it works as well.

Thumbnail of user melissaf162
1 review
1 helpful vote
February 10th, 2019

Not sure it really helps with the lines but it does keep you lips hydrated. Lines above lips still present and am using this 3-4 times a day and at night before bed.

Thumbnail of user maram25
1 review
2 helpful votes
March 9th, 2019

My city lips experience was an overall good one. I really liked the product and how it did not irritate my extra sensitive skin with rosacea.

Thumbnail of user dalyndah
1 review
0 helpful votes
February 5th, 2019

I would like more choice options when you are offering special pricing. I think clear should also be in a matte finish.

Thumbnail of user kathleenm356
1 review
1 helpful vote
March 13th, 2019

I have only used City Lips for a week or so. It is a very nice glossy lip balm, I really dont see any change in my lips, but im giving it more time. ID like to have a color too

Thumbnail of user leslieb381
1 review
2 helpful votes
May 28th, 2020

I've been using daily for 2 weeks, and have seen a noticeable improvement! I love that it absorbs and is not greasy at all. I've given a jar to me daughter to try for her pregnancy stretch marks - hopefully it will help her too!

Thumbnail of user tanh3
1 review
2 helpful votes
February 18th, 2019

Early days, but certainly looks good and stays on all day although a little sticky.
Given the postage and taxes, this ended up costing me over $70 for 1. I'm yet to see fuller lips, but they are not dry at all.

Tip for consumers:
check out postage and taxes for internation purchase

Products used:
city lips

Service
Value
Shipping
Returns
Quality

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From the business

Company Representative

Thumbnail of user nelav
Matilda H.
Typically responds within 4 days

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