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Claim Your BusinessCitigroup Private Bank has a rating of 2.62 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Citigroup Private Bank most frequently mention credit card, and customer service problems. Citigroup Private Bank ranks 22nd among Banking sites.
Customer Service was very helpful start to finish and I have nothing but great things to say. Thy helped with a new loan for our dream home! Just in time for the holidays!
I'm their former global head of compliance and I've lodged a formal complaint against them and am considering suing them. That should tell you enough. My experienced banker and investment adviser both quit no doubt they hated it, my "new" banker never bothered to meet me, nobody looked over my portfolio after I sold two properties and had significant excess cash, and they gave me little advice and what advice they did give was inaccurate with no explanation of risks or the downside. So far as I can tell they replaced experienced people with junior staff with no clue.
It's a good card. Very convenient, however, they decreased my limit by over %50 and can't tell me why. Checked my credit scores and they went up in the last 24 hours. I pay my balance bi-weekly to monthly. I escalated through service but don't think it will do any good.
They are good but I found them unprofessional and not so flexible for their investors and I left the bank shortly after joining them. I wont recommend their savings or any other product just cuz their staff is very negative in dealing with their clients and had so much problem to even get a card account although I am a good investor with excellent credit.
I have a Citi credit card and I *had* a Citi bank account until this past week. I opened my account almost 10 years ago and enjoyed some good benefits (ThankYou points, which could be converted to cash for online bill pay, etc.). However, over the past year, Citibank has really declined and is now sticking it to customers. ThankYou points for banking are no longer available unless you have high balances in your account or have an upper tier (e.g., high balance or other requirements) account or if you in some other way give Citibank your money (give--as in NEVER get it back--through fees). Also, it is difficult to avoid montly fees for banking unless you meet the balance requirements or have direct deposit AND online bill pay activity each month. I say NO THANK YOU to Citibank. I closed my account.
I still have a Citi credit card. It's not that great, so I don't use it often. They DO now offer a new credit card that gives you 2% cash back (Double Cash card, I think is what it's called). That's a pretty good deal compared to other cards out there, but any time you open a new credit card, it hits your credit report/score negatively, so I tend to only open a card when the deal is spectacular (I'm still considering the Double Cash card, but it is not compelling enough for me to act yet).
Back to banking: I recommend looking into a local credit union if you want to be able to bank and not pay excessive fees. Most credit unions offer a MUCH better deal than the banks do now.
Take advantage of the variety of offers available from Citibank, including banking products like checking, mortgage loans and credit cards.
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