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Citigroup Private Bank has a rating of 2.62 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Citigroup Private Bank most frequently mention credit card, and customer service problems. Citigroup Private Bank ranks 198th among Banking sites.
Customer Service was very helpful start to finish and I have nothing but great things to say. Thy helped with a new loan for our dream home! Just in time for the holidays!
I'm their former global head of compliance and I've lodged a formal complaint against them and am considering suing them. That should tell you enough. My experienced banker and investment adviser both quit no doubt they hated it, my "new" banker never bothered to meet me, nobody looked over my portfolio after I sold two properties and had significant excess cash, and they gave me little advice and what advice they did give was inaccurate with no explanation of risks or the downside. So far as I can tell they replaced experienced people with junior staff with no clue.
New to the city, many colleagues recommended Citi, for ATM access, account choices and what not. Did not work out at all for us. Too many fees, too many rules, un-competitive savings rate. Closed the account after one year.:-((
Facebook & twitter have snapshot of how many tries it took before I was able to make a payment ever since citibank went to speech instead of touch dialing Years ago I even called and told them I was not comfortable stating my account # or social security info where someone could overhear me. With my unfortunate accent the machine just does not recognize my speech.
CITIBANK AND MOST COMPANIES JUST DON'T CARE
Thousands of MEDICARE part d members are getting frustrated trying to get their overpriced medications and the machines don't recognize birthdays and other info
We've had at least one Citi-backed credit card for decades. We; re giving up on Citi and moving to Amex.
Issues:
1. The customer service line is poor. It is automated with not-quite-working voice recognition. It is infuriating.
2. Their choice of security questions for online accounts does not work for joint accounts (Heaven forfend that their customers might actually be married.)
If they allowed more than one online account (one for each person, say), this would be workable, but they don't. And, the extra security questions get asked in the situation of a session timeout, so having the login and password are not enough.
3. Their fraud detection, although laudable in intent, seems mainly to detect that we're actually using the card and then gets in the way, forcing us to deal with their customer service line. Part of the problem seems to be that we don't use the card often (geez, I wonder why).
4, There used to be an app that let you generate virtual card numbers. These are very handy for things like trial offers and such that you don't want to renew or have a hassle to cancel. They apparently broke it in an apparent attempt to make it more secure. I can no longer use it. Wasted more than hour, much of it on the phone with their their service line before completely giving up.
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