Citigroup Private Bank

Private Client Customer Service is a complete joke and the people so rude. The worsed I've ever come across. None seem to know very much about the job they are being paid to do.

I lost trust in Citibank after having two credit cards with them. Once I discovered their lack of honesty, I promptly closed both accounts. I strongly advise against opening a Citibank Credit Card, as they seem inclined to exploit customers with late fees and high interests. One of my cards, the Best Buy Credit Card managed by Citi, exemplifies this. Despite calling a month before my 16-month promotion ended to settle the remaining balance, I later discovered they had continuously withdrawn the minimum from my checking account, accumulating fees totaling $325. On the contrary, my Costco Credit Card with a $0.00 balance had no issues. I regret opening an account with Citibank and won't engage with them again. Lessons learned. Reviews revealed others faced similar problems with fees and interest. Thankfully, Helpback.me assisted in recovering all the fees taken from me.

Unreliable and arrogant people filled this place. I was so pissed with their unethical approach to handling a dispute that i had to pull out all my funds from them. In addition, closed all investment and credit card with them. They left me in SHOCKED over how unprofressional these people are. I suspect they hire their staff from some third world countries that couldnt care less about honesty and kindness!

Citibank may transfer funds from your external bank account without your knowledge! They did this from my account. This was horrible. Online banking management is terrible. Custom service is outsource to Manila or South America country. Calling them just waited time and they may hand up on you too.

I don't trust Citibank. I had two different credit cards with them and I closed both of them as soon as I found out they have not been honest with me. I would not recommend anyone to open Citibank Credit card. They will do anything to rip you off by charging you late fee and interests. One of my credit card was Best Buy Credit card managed by Citi. I called them one month before my 16 months promotion ended to pay my remaining balance and after they confirmed they have charged my checking account, months later, I found out that they have been taking the minimum out of my checking account and they charged me fees after fees totaling $325. My other Credit Card(Costco Credit Card had $0.00 balance and I didn't have any issue with that card. I regret opening an account with them to begin with. I won't see them or talk to them again. Lesson learned. I found out through reviews that some other people had similar issue where they were hit with fees and interest.

Recently we stopped the autopayon the Citibank Costco credit card for a couple of months. We called and put it back into force. But Citibank did not take the money from the account two months in a row, costing us almost $200 in interest! This has been my experience with Citibank long term--they are only interested in Citibank. I had been an early fan. Costco should change to another credit card company.

Oh, and the agent was eating (with great enjoyment) while I was on the phone.

CitiBusiness is full of people that racially profile African Americans citizens. I was a victim of scam and reported it to their fraud department. Once they heard my voice, they did everything but helped me. It seemed like they were trying to help the person that scammed me by making sure I do not have access to the information that I asked for/ needed in order to get my money back from the scammer. Under 2 days I was surprised that when I called to follow up, they told me that the case was closed. They said that they investigated the case and were unable to retrieve the money from the scammer because the person withdrew all of the money from their account. I asked them to send me a document in writing stating what they told me orally because a place I filed a complaint asked me to upload proof of what my bank said because the scammer was giving contradictory information. I called CitiBusiness Fraud department several times and was given different conflicting information every time. I spoke to several different staff eg. Janette with code TRT071 who is the manager of the fraud department, Rosa TRT012, Rosa TRT017, James who is the supervisor of the customer service department. They all gave contradictory information that does not match what the person before said, which is a proof of bias. This bank has racist employees that discriminates and preys on against African Americans. They run the bank like a prison facility when it comes to African American customers. They are not trustworthy, and I urge any African American individual/ entrepreneur who wants to establish any account with Citibank to consider other banks. Most of their staff are Hispanic Americans, who are totally biased and have nothing but natural hatred and disrespect against African American people. When you complain about racial profiling or racial intimidation, in order to make the racial aspect disappear, they will counter you by bringing the one black staff they have on the phone, who will further intimidate you by saying they themselves are black and continue harassing you. This is the new Jim Crow. CitiBank is trying to make the claims of racial profiling go away by any means necessary. I urge you to look into other banks.

Citi has always given me the impression that they would protect me the consumer in transactions. This Fall we booked a place to stay on a trip to California. Two days before leaving on our trip - the place we had already paid for contacted us and said we would not have a place to stay. I disputed the charge with CITI, and went through a several month's long process - only to be told that since the "merchant" would not refund me - Citi would not refund the money paid for through them for nothing!

While the position may remain, the branch manager can do nothing at all. The bank is run from the Phillippines. A couple of people in S. Dakota, and one or two staff somewhere in Texas with a call center sometimes open in Florida provide some distraction. No one works at Citibank. The customer is treated like sewage. Long holds are placed on checks deposited for no reason. Accounts are blocked for no reason, and after being unblocked, may be reblocked without notice to the customer. For no reason. What was once an excellent bank is now total crap. Useless. Insulting experience.

That is, if you can get one single human being on the $#*!ing phone. This bank is absolutely worthless. It took me 15 tries on all of their various 1800 numbers to actually get a human in the fraud department. And guess what, it turns out their fraud department employees cant actually help you with fraud issues. If i need to contact my credit union, they have multiple phone numbers that get me to a human right now. I feel bad for citibank customers as citibank surely does not care of your problems. Citibank can kiss my $#*!!

SCAM SCAM SCAM--Benefit cannot be utilized because small print says if you've had a previous illness that's a pre-existing condition---SCAM. Bad news because you think you have coverage and don't buy any.

I got a Costco credit card that used American Express. Citi took over and more than doubled my interest rate without notice. Now my monthly payment only goes towards interest. At this rate it will be paid off in literally 30 years! What a scam. After spending hours trying to make payment arrangements they said they don't have any "options for me". Basically scree you! $#*!s organization!

An exemplary example of a horrible customer service experience. Every company has a bad apple... but usually you can bypass the intellectually-challenged agent to speak to a superior who can assist in solving your problem. Not so with Citicards. The financial institution credited my Electronic payment (made in same format for at least 11 consecutive months prior) to the WRONG account. When I called to speak to customer service to straighten out the issue, I wasted 30 plus minutes of my life speaking to an ineffective and incapable agent who could not resolve my problem nor allow me to speak to his supervisor because "he was my supervisor". Instead of banging my head against the wall by continuing to speak to the agent, I gave up and will have to start from scratch again with a new call. Unfortunately, I was not able to file a complaint on this "supervisor" since I was prohibited from speaking to his "supervisor", "boss", " superior" or anything else his narrow little mind could interpret to be in a position above him in his call center.

I have a Citi credit card which I pay online I get no hard statement. I tried to change my password and was locked out of the system. I called 2 times they can not get me back in at all. Their answer was thanks for calling have a nice day. I can't see it at all. So I can't pay it or see anything. Worst customer service ever.

Today down pretty much most of the day. The online system is worst that usually and it is very bad in general. I logged in did about 3 transfers, error message system down. I tried to log in later, system down. Just now I made a payment, suddenly system down. Customer service line is busy, no response. I tries to send a message, of course you cannot, the system is down. Now the credit card information is not available... cannot make a payment, cannot see the balance... thank you Citibank for nothing!
Citibank has the worst technology ever!

I have had nothing but a frustrating and disgusting experience with Citi NRI.
Sent a letter to Chennai office, 2 times so far without resolution yet, per instructions from customer service, instead of resolving a small online account lock issue on a call / text / email within the U.S. itself.
The first time I sent this, the bank kept waiting for a signature, and never followed up with me on the next steps and they expected a signature on a letter written by me, along with a driver's licence copy that already had my sig on it. I got to know the need of a signature after 2 months, and after 10 calls that I had to make from on my own. On top of that, one of the calls where the issue was escalated to a Manager, Rams Manager, Mgr SriRam hung up on me because he probably was in no mood to listen to a complaint.

I have had nothing but negative and frustrating experience with citibank! The online banking is just exhausting. Total time and energy waster. I can go on and on with stories about my experiences. Every day it was something else. After 3 months i finally switch to Chase. What a time waster.

These people have no compassion. I accidently paid the wrong amount on my Macy's card and even though I told them, even had my bank call them so they would stop the transaction, not only did they not stop, they attempted 3x to take $4500 out of my account over a 2 week period, even though they were told wayy in advance this payment was done in error. Every bill I needed to pay for the past 2 weeks has been returned from my account NSF because of this, these multiple attempts to take this money out left my account in the negative, the fees incurred on both ends have been insane. Be aware, if you pay your bills online through a companies online pay system outside of your bank, be cautious not to make a mistake because the financial institution will not care, and they will try to debit 3x regardless. You will get 2x the fees for each attempt they make that is not successful, they don't care how big or small the amount is. This is a horrible policy, they should have stopped with their attempts upon me notifying that it was a mistake. Any card that I have held by citibank is getting closed. Done with this nightmare of a bank. I did a little research and they have already been involved in several class action law suits over fees and such, maybe this will be another.

They suck you in as a new customer and then they do not provide you with their latest advertised interest rates. New customers be aware of poor after service. Don't get hooked in.

Do not use them! Terrible customer service. If you go into the branch they're nice buts thats it don't expect much in terms of using them for business, loans etc---they nickle and dime you to death like all banks nothing great about them people should stop using banks for bill pay and to hold your money it only benefits the bank I'm not just a angry bad credit person I have way above average credit rating and they put you though the ringer for a loan or refi even though I had them for my mortage for over 15 years and never late and charged me for an apprasial --they strung me along for 6 months I left went to another company closed in 45 days!