• Chouchoudress

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Overview

Chouchoudress has a rating of 2.6 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Chouchoudress ranks 175th among Wedding Dresses sites.

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How would you rate Chouchoudress?
Top Positive Review

“I don't get the last reviews”

Lisa L.
2/11/14

I don't get the last reviews. I bought 3 bridesmaids dresses on this site last month and for the price I was happily surprised of the quality. Yes the customer service has a big accent but still I could easily talk to them. Of course if I had more money I would rather buy a genuine designer dress.

Top Critical Review

“I ordered shoes when they arrived there were three...”

Jodi B.
11/28/13

I ordered shoes when they arrived there were three rhinestones missing the strap was broken and the shoe did not look like the picture. They offered me 15 and I keep the shoes and I fix them. I did not pay $90 to fix my own shoes. I am having to pay for shipping on defective shoes. I have called my credit company to dispute the charge. There was no return info in the shoe box Stay away. Light in the box website more legit.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user heatherm30
1 review
1 helpful vote
February 5th, 2014

Bought a $200 dress online. It gets to me after a month of waiting. The material was cheap for what I paid for the dress, and it was 2-3 sizes too small. I know my size... and that was NOT it. Chouchoudress company makes it very hard to get ahold of customer service, providing no phone number, or info on making returns, only a question/comment box. When I inquired on how to return the dress, they took a few days to respond, only to tell me I should just take it to get altered and keep it. How in the hell do they expect me to alter a too-small-dress? First of all, there's no way I'm spending more money on this already overly priced dress, only to have it look like a weird patch work quilt. I told them again, to tell me how to return it. They responded after a few days telling me I'd be financially responsible to ship it all the way back to China, and that due to risks, I'd need to buy insurance on the package as well... all of this out of my pocket, to send back their faulty dress. Even then, they said it could take up to several weeks before I see a refund. They instead offered me an immediate $50 refund if I agreed to keep the dress. Which means I'm still out $150 for a useless dress, but hey it's better then nothing, and I'm tired of their drawn out runaround. I agree. They tell me the refund will reflect within the week... that was near a month ago now. I started emailing them after two weeks of waiting, and they have flat out ignored all my inquiries. I've sent about 10 emails in the past two weeks, and now it's pretty obvious that they scammed me and are now ignoring me completely. Do not buy a dress from this company! It is not worth the risks. They overcharge for cheap dresses and if there's anything wrong with it at all you are $#*! outta luck.

Thumbnail of user lisal51
1 review
1 helpful vote
February 11th, 2014

I don't get the last reviews. I bought 3 bridesmaids dresses on this site last month and for the price I was happily surprised of the quality.
Yes the customer service has a big accent but still I could easily talk to them. Of course if I had more money I would rather buy a genuine designer dress.

Thumbnail of user janb1
508 reviews
1,293 helpful votes
March 27th, 2013

Another Chinese 'dress' company with may shills here. Did you notice that the website has no contact details, no address of phone number. Does not even mention what country the gang operates from.

Do not get fooled by the images on the website, they are most likely stolen from other sites.

Read about wedding dress scams:

http://www.sitejabber.com/blog/2011/05/15/wedding-dress-scams/

Thumbnail of user cheerk
2 reviews
2 helpful votes
March 20th, 2013

I am very happy with this shopping, the dress is great, and the prices is acceptable, just a little longer of waiting, But based on my first order, if you can be patient and wait for your stuff to arrive it is totally worth it!

Thumbnail of user jodib3
1 review
2 helpful votes
November 28th, 2013

I ordered shoes when they arrived there were three rhinestones missing the strap was broken and the shoe did not look like the picture. They offered me 15 and I keep the shoes and I fix them. I did not pay $90 to fix my own shoes. I am having to pay for shipping on defective shoes. I have called my credit company to dispute the charge. There was no return info in the shoe box Stay away. Light in the box website more legit.

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