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Claim Your BusinessChouchoudress has a rating of 2.6 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Chouchoudress ranks 175th among Wedding Dresses sites.
I don't get the last reviews. I bought 3 bridesmaids dresses on this site last month and for the price I was happily surprised of the quality. Yes the customer service has a big accent but still I could easily talk to them. Of course if I had more money I would rather buy a genuine designer dress.
I ordered shoes when they arrived there were three rhinestones missing the strap was broken and the shoe did not look like the picture. They offered me 15 and I keep the shoes and I fix them. I did not pay $90 to fix my own shoes. I am having to pay for shipping on defective shoes. I have called my credit company to dispute the charge. There was no return info in the shoe box Stay away. Light in the box website more legit.
Bought a $200 dress online. It gets to me after a month of waiting. The material was cheap for what I paid for the dress, and it was 2-3 sizes too small. I know my size... and that was NOT it. Chouchoudress company makes it very hard to get ahold of customer service, providing no phone number, or info on making returns, only a question/comment box. When I inquired on how to return the dress, they took a few days to respond, only to tell me I should just take it to get altered and keep it. How in the hell do they expect me to alter a too-small-dress? First of all, there's no way I'm spending more money on this already overly priced dress, only to have it look like a weird patch work quilt. I told them again, to tell me how to return it. They responded after a few days telling me I'd be financially responsible to ship it all the way back to China, and that due to risks, I'd need to buy insurance on the package as well... all of this out of my pocket, to send back their faulty dress. Even then, they said it could take up to several weeks before I see a refund. They instead offered me an immediate $50 refund if I agreed to keep the dress. Which means I'm still out $150 for a useless dress, but hey it's better then nothing, and I'm tired of their drawn out runaround. I agree. They tell me the refund will reflect within the week... that was near a month ago now. I started emailing them after two weeks of waiting, and they have flat out ignored all my inquiries. I've sent about 10 emails in the past two weeks, and now it's pretty obvious that they scammed me and are now ignoring me completely. Do not buy a dress from this company! It is not worth the risks. They overcharge for cheap dresses and if there's anything wrong with it at all you are $#*! outta luck.
I don't get the last reviews. I bought 3 bridesmaids dresses on this site last month and for the price I was happily surprised of the quality.
Yes the customer service has a big accent but still I could easily talk to them. Of course if I had more money I would rather buy a genuine designer dress.
Another Chinese 'dress' company with may shills here. Did you notice that the website has no contact details, no address of phone number. Does not even mention what country the gang operates from.
Do not get fooled by the images on the website, they are most likely stolen from other sites.
Read about wedding dress scams:
http://www.sitejabber.com/blog/2011/05/15/wedding-dress-scams/
I am very happy with this shopping, the dress is great, and the prices is acceptable, just a little longer of waiting, But based on my first order, if you can be patient and wait for your stuff to arrive it is totally worth it!
I ordered shoes when they arrived there were three rhinestones missing the strap was broken and the shoe did not look like the picture. They offered me 15 and I keep the shoes and I fix them. I did not pay $90 to fix my own shoes. I am having to pay for shipping on defective shoes. I have called my credit company to dispute the charge. There was no return info in the shoe box Stay away. Light in the box website more legit.
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