• Chipotle

Chipotle

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Overview

Chipotle has a rating of 2.05 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chipotle most frequently mention customer service, bad experience, and order online problems. Chipotle ranks 279th among Restaurants sites.

  • Service
    52
  • Value
    49
  • Shipping
    14
  • Returns
    13
  • Quality
    42
Positive reviews (last 12 months): 4%
Positive
1
Neutral
1
Negative
23
40
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I have been trying to get a hold of customer service to get a refund but no success...
How would you rate Chipotle?
Top Positive Review

“Chipotle never fails”

Khoa C.
3/29/24

Chipotle never fails to satisfy my craving for delicious and customizable Mexican food. The quality of their ingredients is top-notch, and I appreciate their commitment to sourcing ethically raised meats and organic produce. The ordering process is efficient, and the portion sizes are generous. While the prices are slightly higher than other fast-food options, the freshness and flavor make it worth it

Top Critical Review

“Dirty store and lazy employees”

John M.
11/13/23

Mom picking up food for my family and displeasure of standing in this filthy store who is standing around dirty tables, dirty floor, dirty counter, one man stood alone, never stopped working.His name is Michael if he's not the manager, he should be. Granite run store in media Pennsylvania.

Reviews (126)

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user ct459
1 review
0 helpful votes
March 8th, 2023

Very nice and bright place, cheerful customer service, try beef and chicken burrito and burrito bowl, both tastes great! The corn chip is a blast! Definitely will come again

Service
Value
Quality
Thumbnail of user bobf1212
1 review
0 helpful votes
March 5th, 2023

Nice workers and I like spicy food. It was fast and it was cool and clean. If I go, there again I go there for the chips and food.

Thumbnail of user peterg1373
1 review
0 helpful votes
June 7th, 2022

When my gift card did not work a VERY kind employee gave me the meal free of charge, this act gives me hope for the world

Thumbnail of user taylorg281
1 review
0 helpful votes
December 1st, 2022

You always give more than the usual serving amount, and I appreciate it! You guac is always 10/10 and never disappoints. I will say though that the service is slow sometimes and sometimes you mess up my order when I do delivery, that is why I only go to one instead of delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dailighk
1 review
0 helpful votes
June 9th, 2022

Such a nice worker. Best customer service ever. Seriously recommend chipotle! And delicious food. And the worker with a cool beard was so helpful. Seriously impeccable

Thumbnail of user khaleinad
1 review
0 helpful votes
September 28th, 2022

Chipotle is so good it tastes so good it so yummy you need chipotle everyday it is so good! Eat only chipotle

Thumbnail of user drrandallh
19 reviews
5 helpful votes
August 10th, 2021

Greatly love Chipotle Mexican Grill and this is my favorite location. Steve Ells, founder and first CEO, modeled this chain after the burritos in the Mission District of San Francisco. Before I went to chipotle, I had never eaten a burrito like the ones I had so enjoyed in that Mission district. Because of the type of fitness and diet that I am constantly observing, I do not have the tortilla in the burrito but I order a burrito bowl. I always tell them what I want in Spanish and that is always fun: "Me gustaría frijoles negros, pollo, salsa verde, pico de gallo, guacamole, crema agria, queso, lechuga y una Coca cero." They obliged me and humor me. These people are always excellent servers and they aim to please. There is no other fast food place where I'd rather eat than here. So if you want to take me here for lunch, I will be glad to go.

Service
Value
Thumbnail of user nancyk79
25 reviews
41 helpful votes
May 9th, 2020

I have had this food several times this year. I have gotten some food from them too but today for some reason I got some fresh guacamole with fresh chips. I know what old food looks like and this order I got today was very pleasing and I can post nice green guacamole and fresh-made chips. My burrito is very wet because I did not get the rice nor beans in it. Just veggies and the other wet stuff. I still enjoyed it. My last from this place was not so good and yes I did let everyone know it on Google+ with photos. Check out the photos of this order. Chipotle has good food and sometimes I get an order that is very pleasing and sometimes I get an order that is very disappointing but this time I got an order that was pleasing. I order through Doordash and these delivery drivers did practice no contact at all, one driver actually wore her slippers out. I didn't report her because we are going through hard times but still that is the reason why I pay doordash drivers small tips or no tips at all. Many are so unprofessional like this delivery driver that delivered this order.

Thumbnail of user jamesp1074
3 reviews
2 helpful votes
August 28th, 2019

I love Chipotle especially on the days i don't want to eat Burger king or any other fast food! Friendly service

Thumbnail of user toms632
1 review
2 helpful votes
June 19th, 2018

I had burrito bowl number 3,200 yesterday for lunch. I've been eating burrito bowls six days a week for the past 11.5 years. During that time I've lost 40 pounds, I go to the gym every day, and my doctor says I have the best blood numbers she has ever seen. Thanks CMG for keeping me healthy and fueled.

Thumbnail of user damienp11
3 reviews
3 helpful votes
April 30th, 2019

This has become my families go to when we want something simple and delicious. We go for the burrito bowls which have never disappointed. Yum...

Thumbnail of user brandonl51
4 reviews
8 helpful votes
January 21st, 2017

Absolutely love Chipolte. Fanatastic burritos and quality ingredients. My favorite is the bowl. I also really like the tacos.

Thumbnail of user anas462
1 review
0 helpful votes
February 4th, 2017

I love the staff at the 3010 southlake blvd tx location
Best food i have ever had everyone was friendly they made my first time experience today so simple mireya she was very attentive and super friendly! I definitely will bring my friends with me next time!

Thumbnail of user javvade
3 reviews
2 helpful votes
March 20th, 2017

I love Chipotle and I really admire the employees, they have to deal with hungry monsters everyday. The Enployees at Eagan Promenade Chipotle in Minnesota are soo great, they're are always busy. Earlier this month March 2017 I was there and I saw this grown woman arguing to the cashier, the cashier was so nice to her that I hope she felt bad for her, I heard she was granted a free burrito. I don't think that's right because it's like you're rewarding them for being $#*! holes to them, Chipotle as the employer should reward their employees because I as a customer I go there like 2-3 times a week and I see that they work hard, none the last Please chipotle don't reward rude people because they always do that and it's better to loose a customer that is if they don't choose to go to one chipotle they're are gonna choose a another one which means your not loosing one but your employees go through a lot. Ask your selves, while you're are sitting on your computer reading this Your employees are dealing with all sort of things. Thank you Hopefully Chipotle at Promenade in Eagan Gets this review.

Thumbnail of user chucke5
1 review
0 helpful votes
October 18th, 2016

My wife and I had lunch at Chipotle in Canton Georgia today and what a pleasant surprise as we were going down the line getting our food the employee was letting us know about each item. We chose the burrito bowl and the whole time the young lady was smiling, she was pleasant but yet professional. As we paid for our meal and set down to eat the service did not stop after we left the register, while we were dining at least 3 employees ask if there were anything that they could get for us and each employee was so nice and went above and beyond to make our dining experience as nice as anyone could ever expect I would highly recommend this restaurant to anyone. The meal was excellent from the beginning to end Its very refreshing to go to a restaurant and be treated with much respect. Kudos to the manager and his entire staff, we live 30 miles north and we will visit at every opportunity
Thank you Chuck & Jo Ekker

Thumbnail of user bobn31
4 reviews
7 helpful votes
February 10th, 2016

The best mexican fastfood in the world. Try the burritos, they are amazing! I strongly recommend you to try this place. Just order and enjoy!

Thumbnail of user davidm173
4 reviews
28 helpful votes
February 26th, 2014

The food is great and business model is just as good. The food feels better then any other fast food chain out there. There huge lines move very fast.The line can be out the door (and usually is) and your still eating in about 10 min. If you haven't tried it, you owe it to your health (assuming you eat fast food).

Thumbnail of user andrewm148
4 reviews
3 helpful votes
October 4th, 2015

Best burrito in town, love the bowl as well with the guacamole.

Thumbnail of user britanyc
4 reviews
4 helpful votes
September 30th, 2014

Absolutely Love Them! Thank you for such great service.

Thumbnail of user donam2
4 reviews
6 helpful votes
April 23rd, 2013

We order online from my office all the time. They haven't gotten our order wrong yet! (8 months and counting) Definitely recommend this for business workers trying to save time.

Thumbnail of user johnn535
3 reviews
4 helpful votes
February 6th, 2014

I love this food, man I go there every day (not Really) but yes enjoyable food. Those burritos are very addictive.

Thumbnail of user niumal
3 reviews
4 helpful votes
Thumbnail of user steven
14 reviews
43 helpful votes
October 28th, 2008

I love Chipotle. I love their burrtios. And I love their [expensive] guacamole. - Chipotle is in essence fast food burritos and tacos. It costs $6 for a burrito, and you can get in and out with your food in under 5 minutes. But this is not Taco Bell or even Baja Fresh. Chipotle uses high quality ingredients that are natural (no preservatives) and fresh. So the taste is awesome. My personal favorite is the barbecued pork burrito bowl (it's a burrito without the tortilla and more of the good stuff) with guacamole. Their guacamole is amazing. Fresh, a little kick. It's $1.60 so it's not cheap, but I think it's worth it.

The other thing I love about Chipotle is their service. In general, they hire really friendly good people. But today, I was waiting in a long line for a burrito and the guy in front of me decided he didn't want the burrito bowl they made for him (he didn't want so many peppers). The line was really long so I was like, "hey i'll take that one." The manager smiles at me and is like, "come with me to the register." I think he's going to give me like a free drink, but he just hands me my burrito, and is like, "Thanks, this one's on me." How awesome is that?! I got a free burrito!

Anyway, I love Chipotle. Just thought I'd share <img title="Laughing" src="/javascript/tiny_mce/plugins/emotions/img/smiley-laughing. Gif" border="0" alt="Laughing" />

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