• Chipotle

Chipotle

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Overview

Chipotle has a rating of 2.05 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chipotle most frequently mention customer service, bad experience, and order online problems. Chipotle ranks 278th among Restaurants sites.

  • Service
    52
  • Value
    49
  • Shipping
    14
  • Returns
    13
  • Quality
    42
Positive reviews (last 12 months): 3.7%
Positive
1
Neutral
1
Negative
25
40
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I have been trying to get a hold of customer service to get a refund but no success...
How would you rate Chipotle?
Top Positive Review

“Chipotle never fails”

Khoa C.
3/29/24

Chipotle never fails to satisfy my craving for delicious and customizable Mexican food. The quality of their ingredients is top-notch, and I appreciate their commitment to sourcing ethically raised meats and organic produce. The ordering process is efficient, and the portion sizes are generous. While the prices are slightly higher than other fast-food options, the freshness and flavor make it worth it

Top Critical Review

“Dirty store and lazy employees”

John M.
11/13/23

Mom picking up food for my family and displeasure of standing in this filthy store who is standing around dirty tables, dirty floor, dirty counter, one man stood alone, never stopped working.His name is Michael if he's not the manager, he should be. Granite run store in media Pennsylvania.

Reviews (126)

Rating

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user khoacuaresmashfn
12 reviews
0 helpful votes
March 29th, 2024

Chipotle never fails to satisfy my craving for delicious and customizable Mexican food. The quality of their ingredients is top-notch, and I appreciate their commitment to sourcing ethically raised meats and organic produce. The ordering process is efficient, and the portion sizes are generous. While the prices are slightly higher than other fast-food options, the freshness and flavor make it worth it

Thumbnail of user julianes4
1 review
0 helpful votes
February 5th, 2023

Came to Chipotle of Copperfield in houston tx got some beef bowls and they were good,just wished the attitude of the servers was a little better I get it that it's late and they want to go home but still they have yo show the customer a good attitude and sevice,the cashier was the exception she was really nice and had a good attitude her name is JASMINE thank you jasmine for your great service.6887 highway 6 north is the store's address, thank you.

Service
Value
Quality
Thumbnail of user dougr310
1 review
0 helpful votes
January 10th, 2023

50 Riverside Ave Jacksonville Fl the customer service from the team particularly from Jeremah he was great. I was traveling with an athletic team he was able to get us in out the store with no issues.
Thanks again!

Thumbnail of user markr2683
1 review
0 helpful votes
June 8th, 2022

I don't think it's too expensive for the quality of food that they provide. Also, I tend to get a burrito bowl and eat only half of it at a time, so when you get two meals out of one menu item, it helps cut down on the cost per meal. I also drink water because it's better for me and free!

Service
Value
Quality
Thumbnail of user charlesb432
7 reviews
0 helpful votes
March 28th, 2019

Delicious burrito and cool atmosphere. Amazing staff, excellent customer service and great food! You never disappoint me. It's an overall good place to eat.

Thumbnail of user kaitlynm40
2 reviews
1 helpful vote
September 8th, 2019

Love going to the Chipotle Mexican Grill, The food was excellent and the portion was big! Food was fresh and cooked to order. Employees are very friendly and always greeting customers with a friendly smile.

Thumbnail of user clarkew
Clarke W.
2 reviews
0 helpful votes
November 27th, 2018

Went here on a friend's treat. Great ambiance. Food was 9/10 too in taste. Crispy Corn Tacos i think it was, great in taste.

Thumbnail of user nicholasd79
6 reviews
2 helpful votes
November 10th, 2018

I go here all the time, food is consistently good quality. Friendly service, well trained staff. Big fan!

Thumbnail of user stefc4
2 reviews
10 helpful votes
June 24th, 2014

I love ordering online and picking it up. Not having to wait online is the best!

Thumbnail of user ditae
3 reviews
17 helpful votes
June 17th, 2014

I have always loved Chipotle. I find their food healthy and delicious. I love ordering online and then picking it up. It saves me so much time.

Thumbnail of user bellet1
7 reviews
12 helpful votes
April 10th, 2014

Cool site. The food was great. Delicious boritos.

Thumbnail of user leandrah
2 reviews
3 helpful votes
October 2nd, 2013

Yes I love Chipotle, I order online from work all the time and the food is always ready when I get there. They're just expensive but the food is good though.

Thumbnail of user kevinl23
3 reviews
17 helpful votes
August 26th, 2012

Pretty good site but sometimes the order doesn't go through and you have to wait. Also, make sure that you choose the right location! It will auto default based on locations sometimes and I have twice had my order go to the wrong location.

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