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  • ChinaBuye

Overview

ChinaBuye has a rating of 2.17 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChinaBuye most frequently mention customer service, and next order problems. ChinaBuye ranks 358th among Gadgets sites.

  • Service
    10
  • Value
    12
  • Shipping
    12
  • Returns
    8
  • Quality
    11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After receiving two broken phones, I contact customer service, and was told to send it back for "exchange or refund".
  • The order did show my address for shipping according to PayPal but I never received it.
How would you rate ChinaBuye?
Top Positive Review

“Needed an ac part and they came through.”

Clint s.
9/28/16

I could only find one single image of the ac board and it was on a Singapore website google translate was no help. Contacted chinaebuys which I found through Google search. They got the part to me in less then 2 weeks for around $50.00 total. Half was shipping but my ac didn't need to be replaced like the repair shop said. High five to chinaebuys for being bilingual.

Top Critical Review

“This is a fraudulent website”

ivan v.
2/11/18

This is a fraudulent website if you want to use it and order something from it use it at your own peril you have been warned

Reviews (78)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (11) order (46) items (13) product (24) customer support (4) paypal dispute (3)
Thumbnail of user daves103
1 review
0 helpful votes
July 8th, 2014

My first order was all OK but the second one is still an nightmare.

If you feel urge to buy from them stay away from items ******* YL6007 and ******* YL6015 'cause they were printed without black channel resulting in washed-out apperance, A5249 was folded while the color wasn't cured so it has color-transfers all over looking stained, ******* is very, very bad attempt to copy what's advertised.
I can send photos to anyone interested (I sent them to them too, but simply got ignored).

Communication sucks, they bann reviews (substantiated with photos) wich lack glorifying expressions for their product, someone behind nick "Anna" simply ignore all your questions and proposals to send the products as advertised (obviously they don't have them as such) and as correspondence got hotter trying to offer some ridiculous amount of "compensation money" (ranging from 6-10% of the value of faulty products) to your next order, like you just changed your mind out of caprice and don't want the items anymore.

Thumbnail of user luisa21
6 reviews
7 helpful votes
September 25th, 2013

To buy some things well but not for this phone. Buy one that at first they said that if it worked in my country. And then changed the information, only worked in Brazil. Never answered my claims.

They misspell their mobile data saying that work in "X" country and then correct the error.

Thumbnail of user caseyt1
1 review
0 helpful votes
February 21st, 2012

Here is the deal. The site is great on prices and their products are pretty nice as well. The disadvantage to buying from them is their level of service. So, as long as you order something, get it, and everything is as you ordered, Great! But I ordered a Touch screen windows smartphone and I needed English but the phone I got was in Russian. So after a couple of weeks trying to get them to send me the software to fix it, I had to pay for shipping to send it back to them. It took four weeks for them to get it, and another two weeks for them to "test" it. I purchased the phone on Dec 4th as a Christmas present. It is not Feb 21st and I still do not have this "Christmas Present". They hardly speak English so do not try to call them, they will just hang up on you because they can't understand what your saying. You have to email them, and since Dec 21 I have sent them 91 emails back and forth on the situation, which still isn't fixed. They have the WORST customer service I have ever seen in my life. LITERALLY! So if you do order something from them. Read every detail. Make sure it is the correct language and read all specifications to ensure you do not have to return or exchange your product and you should be fine!

Thumbnail of user sabrinal4
1 review
0 helpful votes
May 2nd, 2013

Hi i'm from the caribbean island
I order stuff from this site OCTOBER 2012 i received my order APRIL 2013
It toke me 6 MONTHS to receive my order from CHINABUYE
NOT HAPPY AT ALL!

Thumbnail of user maryf11
1 review
1 helpful vote
September 26th, 2012

Myself, my sister, and my son all three placed our first orders with this company within a day or so of one another. All of us received those orders in a timely manner, (less than a month after placing the order), and were very happy with our merchandise. Because of this, we all three placed second orders.

Approximately a month after our first orders, we all three separately placed our second orders. 25 days after placing my 2nd order, it was still stuck in "processing" status and Chinabuye could not, or would not provide me with a tracking number despite the fact that they claimed, repeatedly, that it had been shipped. I had to go through PayPal to receive a refund for that order. I am, perhaps foolishly, allowing Chinabuye one more chance to keep me as a customer and placed another order with them on 9/23/2012. We shall see how they handle that order.

My sister has not yet received her second order despite the fact that the shipment supposedly arrived in the USA on 09/04/2012 and my son has not yet received his second order despite the fact that Chinabuye claims it arrived in the USA on 08/28/2012. Please note that the shipments are supposed to be routed through California and we all live in Texas - a distance we could DRIVE in 2 days time. Both my sister and my son have now opened PayPal disputes on their second orders.

To be quite honest, I am not quite sure what to think of this company. A little voice in the back of my head tells me that Chinabuye intentionally"does good" with that first test order in hopes that you will return and order something more expensive so that they can then string you along long enough to make it too late to file a claim with PayPal for unshipped and never received merchandise. I do know that I will never, EVER again recommend them to anyone for anything.

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Thumbnail of user chinab
china b.

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