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  • ChinaBuye

Overview

ChinaBuye has a rating of 2.17 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ChinaBuye most frequently mention customer service, and next order problems. ChinaBuye ranks 358th among Gadgets sites.

  • Service
    10
  • Value
    12
  • Shipping
    12
  • Returns
    8
  • Quality
    11
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After receiving two broken phones, I contact customer service, and was told to send it back for "exchange or refund".
  • The order did show my address for shipping according to PayPal but I never received it.
How would you rate ChinaBuye?
Top Positive Review

“Needed an ac part and they came through.”

Clint s.
9/28/16

I could only find one single image of the ac board and it was on a Singapore website google translate was no help. Contacted chinaebuys which I found through Google search. They got the part to me in less then 2 weeks for around $50.00 total. Half was shipping but my ac didn't need to be replaced like the repair shop said. High five to chinaebuys for being bilingual.

Top Critical Review

“This is a fraudulent website”

ivan v.
2/11/18

This is a fraudulent website if you want to use it and order something from it use it at your own peril you have been warned

Reviews (78)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) order (46) items (13) product (24) customer support (4) paypal dispute (3)
Thumbnail of user ivanv7
11 reviews
76 helpful votes
February 11th, 2018

This is a fraudulent website if you want to use it and order something from it use it at your own peril you have been warned

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterd167
1 review
4 helpful votes
December 3rd, 2017

Seller doesn't even have a "CONTACT US" link NOR Support page or link.

I ordered several items months ago. They haven't arrived till today. I lost my money for there is NO WAY to contact seller to ask "WHERE IS MY ORDER?"

DON'T BUY ANYTHING FROM THIS SELLER. ITS A FRAUD!

Thumbnail of user garyw46
1 review
4 helpful votes
July 2nd, 2015

I purchased a dash cam car recorder in January 2015. What they sent lasted 1 day and failed. They replaced it with the same recorder that did not work at all. From here the "Ticket "that I took out is like a short story and they make the most rediculous claims that have not happened. They after all this time want me to send the two failed items back at my expense.
DON'T DEAL WITH THESE PEOPLE IT IS NOT WORTH THE PAIN THAT YOU WILL EXPERIENCE.

Thumbnail of user maryset1
2 reviews
3 helpful votes
May 14th, 2017

I BOUGHT ITEMS FROM CHINABUY.CO.ZA IN JANUARY 2017. THEY DON'T DELIVER THE ITEMS. THEY HAVE ALSO STOPPED REPLYING TO MY QUERIES. DO NOT BUY FROM THEM

Thumbnail of user joset16
1 review
8 helpful votes
May 17th, 2014

Avoid this site. After 51/2 months my order hasn't been delivered, and no refund has been given despite the long correspondence.

Thumbnail of user silvioi
1 review
3 helpful votes
January 10th, 2014

I order but only some received, the rest I am still waiting for e liquid.
Very disappointed because no answer to my complain.
I would not recommend this company..

Thumbnail of user barrym18
1 review
4 helpful votes
February 10th, 2014

Do not ever buy from this company. I bought a phone for $150 from them and it lasted exactly 1 week. It arrived after 60 days which doesn't give me time to raise with Paypal. They have not answered any of my emails and have now banned me from their forums on their website. Please go to www.chinabuye.com and read the posts under bazza*******.

Thumbnail of user micheled11
2 reviews
1 helpful vote
October 6th, 2014

They blame you when your package doesn't arrive. Customer service is incompetent, and that's being nice.
Shop at Ali Express instead, people! Bigger, better selection, and much better prices. Chinabuye is just a huge disappointment unless you like throwing money away.

Tip for consumers:
Stay away! Go to Ali Express for a better shopping experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennyh12
1 review
0 helpful votes
November 7th, 2013

I have read reviews all over the net about this company. They just started to advertise on one of my favorite website's.
This unfortunely is something that I do not care for about it. I wish they would take into consideration how shady and misleading this company is. It s quite obvious from all of the negative reviews.
So, thank god I did some research before ordering from them.
This is just to let chinabuye know that thanks to other customers getting the word out on them...
They are losing..

Thumbnail of user felixb23
1 review
2 helpful votes
November 23rd, 2015

This site is not recommended.
We received clothing made of plastic fibres instead of the advertised cotton.
To return it, we had to open a ticket and lead a lengthy discussion to finally get a shipping return adress...

Thumbnail of user andor3
1 review
6 helpful votes
January 20th, 2015

53 worth of clothes. None arrived. Customer service hasn't replied. It's been more than a month since estimated delivery limit, it's been more than a week since I contacted them.

Tip for consumers:
Go elsewhere. Most positive reviews read like someone was paid to write them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kany1
1 review
2 helpful votes
September 12th, 2014

I have a very order.
You Can open a dropship let me or not.
I want approved.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mandyj4
1 review
7 helpful votes
May 30th, 2014

If you want to die an especially horrible death, buy your e-cigarette battery chargers from CHINABUYE.

These have been cleverly designed to explode any batteries you are silly enough to fit them to. They have no regulators. You have to guess how long it will take before they explode. And, if you happen to guess wrong, your house goes up in smoke.

Its an example of delightful Chinese quirkiness. Like the melamine the Chinese put in milk powder.

Heres a pic of what happens. The exploded battery (top) has been super-overcharged by the unregulated CHINABUYE battery charger (left) and exploded through the top end shooting flames and hot metal across the room. If you are lucky, your house does not go up in smoke and/or you dont lose an eye.

Sigh. No way of posting the pic here.

Thumbnail of user carolb55
1 review
8 helpful votes
September 5th, 2014

FRAUD ALERT! A fraudulent charge in the amount of $205.46 for a Lenovo phone was put through my PayPal account by ChinaBuye. I never ordered this item or even knew of this company. The order did show my address for shipping according to PayPal but I never received it. As a result, ChinaBuye was paid by Paypal for a phone which was never ordered or shipped out to my address. PayPal is deducting the charge from ChinaBuye's account and reimbursing me. The only one who could benefit from this fake order would be ChinaBuye or one of its employees. My credit card company is notifying law enforcement officials. Would rate this company 0 but that's not an option.

Tip for consumers:
FRAUD/SCAM ALERT!!!

Thumbnail of user michaelp69
144 reviews
1,467 helpful votes
September 25th, 2013

I know a lot of people will disagree with me on this but this is the way I feel...

If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, tablets, laser pointers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles like underwear and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too. Also it is interesting how the positive reviews on these pages are full of single reviewers with 4-6 helpful each hmmm. You decide for yourself.

PS. Don't order more than one item at a time that way your never out more than $5.

Thumbnail of user raymodm
3 reviews
11 helpful votes
September 9th, 2014

I ordered the 3 smartphones for $257.86 from this site. After a couple of weeks only 2 arrived and they were missing batteries. The batteries are a specific size that I can't find anywhere on the internet. So now I got 2 smartphones that I can't use and one that is missing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saveriom
4 reviews
12 helpful votes
November 5th, 2013

I paid for an order with package track. Never left. They required new money for the re-shipping!

Thumbnail of user stephenm12
1 review
1 helpful vote
January 20th, 2012

Very bad!
I have never received my alreday payed order and had to argue over 3 month (!) for a re-send or a repayment.
Customer support does not deserve the name, they not even try to help you. Very lousy.
Ps: many faked 5* reviews here..

Thumbnail of user dropshipg
1 review
0 helpful votes
July 16th, 2013

ChinaBuye is huge disappointment not only for consumers but for dropship clients as well. They absolutely don't care since they receive money and moreover they never return your money if you pay them, and if I say never it explicitely means even the situation, if the product is sold out and they're not able to dispatch the order. They offer you some ridiculous offers like % discount for order over $15 or to pick another item (however almost all the time there's nothing similar to formerly ordered item). If some shipment is lost, they never refund you, the same situation is with damaged products. Their 30 days Money back guarantee is simply lie. I advise all consumers/dropshippers to avoid chinabuye - the so called 'online shop', if you want to receive what you have ordered. All of these positive reviews are of course fake, just check the english and you'll recognize the chinese way of communication.

Thumbnail of user krism20
2 reviews
1 helpful vote
January 14th, 2013

I ordered the AK09 + Tri Band Touch Screen Watch Phone. This product is not as described. Described functions can not be performed because they are not in the product menu. Customer Support tells $#*!. (Sorry)
My negative comments are not added to the product feedback.

Thumbnail of user tomb14
1 review
2 helpful votes
February 25th, 2011

Price super low. Unfortunately delivery is also super slow and half the time wrong. Bought a camera watch that says higher resolution of 1280 x 960 got one that is 640 x 480. Bought screen protector for iphone 3GS but got 4G instead. Will not buy again unless its something really straightforward. Note return policy also not easy. Must send photo etc... Customer service replies pretty fast but offer no solution

Thumbnail of user nateb7
1 review
3 helpful votes
March 7th, 2014

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE

So this is the first time that I have used this company and this WILL BE MY LAST. I ordered this product 10 days ago and paid extra for the DHLexpedited shipping (3-7 days for it to arrive). Guess what, still not tracking info because THEY STILL HAVEN'T MAILED THE PACKAGE. I have emailed them several times and if they answer at all, they say the same thing "thanks for your patience." People its time to get companies like this out of the american market. We are easy prey due to theirLOW BALL pricing. But I wish now that I would have paid full price for a phone bought in the USA. Grant it, it still comes from abroad but at least we can minimize the risk. PLEASE CONSIDER YOU WILL HAVE PROTECTION AND EVENTUALLY PAYPAL WILL SHUT THEM DOWN WITH ENOUGH COMPLAINTS.

Thumbnail of user dariob5
1 review
2 helpful votes
April 11th, 2013

It's scam site. Supplied defective and untested products. When you make a complaint to the product then the game of attrition starts. First they want the image or video of products. Then offer such a new product with half the price, then offer this new product to the third of the price, etc.

It is a very sophisticated scam. If you agree to pay extra for the same product or cancel all, in both cases Chinabuye won and you do not have a product that works or money.

In my case it was a mini wireless keyboard $ 22.19 and on the end I gave up of all.

Please, do not waste your money, time and nerves on that site.

Thumbnail of user sd53
1 review
0 helpful votes
August 15th, 2012

Received a wristwatch which was scratched. Notified customer service with attached photos requesting replacement or refund. Response was next order I placed of $30 would receive $5 off. Never again.

Thumbnail of user nickd14
10 reviews
53 helpful votes
December 17th, 2012

Bought a 56$ tablet and it worked for just over 1 month (the warranty on the site is 1 month for everything). They refused to give me a refund. After a long process of many forum threads and a long help ticket (totalling 10-15 responses), I then made a long descriptive post in the forums called Bad Experience (it was a second post, the first post was before I got into contact with ChinaBuye).

They deleted my newest post which outlined how they refused to make any exception due to the horrible product and the fact that I'm a new customer and this would shatter any trust I'd have with them. They also banned my forum account so that I couldn't respond to anyone else who ran into similar problems.

I've also noticed that they do not post bad reviews, I made a review for the tablet and how it barely survived 4 weeks. It was under my account (and still is) but doesn't show up among the reviews for the product itself (when a person is considering a purchase).

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china b.

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