• The Children's Place

The Children's Place

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Overview

The Children's Place has a rating of 2.49 stars from 264 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Children's Place most frequently mention customer service, credit card, and business days problems. The Children's Place ranks 317th among Baby sites.

  • Service
    56
  • Value
    48
  • Shipping
    55
  • Returns
    41
  • Quality
    45
Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
14
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I immediately called customer service and they REFUSED TO CHANGE THEY SHIPPING ADDRESS.
How would you rate The Children's Place?
Top Positive Review

“Made 3 large online orders plus one in store”

Jennifer Y.
4/8/24

I had a good experience in 2024 buying basic staples for my toddler. They always have 30% off plus they give you $10 off $20 coupons PLUS $5 off coupons if you have an account. I ended up spending $150 (3 online purchases, 2 were shipped to a nearby store for an additional 20% off, and I bought 2 more cute shirts and shorts in the store). I think I bought 2 years worth of clothes. Each shirt and leggings ended up being about $3, sweatshirts were roughly $7, and dresses/rompers were about $5-6 a piece. I think this was a good deal for my toddler. I'm very happy with my 4 purchases.

Top Critical Review

“Poor accountability”

Laura O.
1/17/24

I purchased several items, had to return 4-5 that were too large. One of the items I returned was a gold sweater that was roughly $14-15, when they processed the return they gave me a credit for a tshirt that was around $4-5. I emailed about their error, they would not change it. I reported to BBB they still would not change the credit. I offered to send a picture of the tshirt I kept they gave me credit for. POOR Customer service, POOR - TERRIBLE Accounting practices.

Reviews (264)

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Reviews that mention popular keywords

customer service (102)
Thumbnail of user katherined107
3 reviews
1 helpful vote
January 4th, 2020

Very positive experience. All perfect, the order arrived on time. I will definitely order more necessary goods for my children.

Thumbnail of user jasminet33
6 reviews
3 helpful votes
December 8th, 2017

I shop here because of the cute things they sale and the prices. All of us can buy here. FreeshI piping on everything where can you get that! So cool.

Thumbnail of user kateb54
20 reviews
50 helpful votes
April 6th, 2016

The children's place has gone from having nothing really happening online to having an app and a great site in the past while and I love them for it! They have the best sales in the world, which makes me super happy as a mom of four.

The site could have better photography but that only enhanced my experience since some of the tops I had thought were matte for my daughters actually had sparkles! This summer at least they've come out with a really fun, rainbow-ey style that fits my beach-bound kids better than the black and grey (*koff* tiny 50 year old librarian) clothes all the other stores are coming out with right now. These outfits are just so FUN!

I bought NINE OUTFITS at a 50% off sale for $125 CANADIAN DOLLARS! Some of the fabric is really thin and may not last long, but the pants are very good quality and last usually until my kids outgrow them. I mean at this price I could throw them directly in the garbage (I won't though!) after one wear and still get more value for my money than from any other store.

That and their bugs-bunny shipping (it practically got here before I ordered it, in one day not counting the weekend) makes them my favorite place to shop online.

Thumbnail of user lorenac9
19 reviews
13 helpful votes
March 31st, 2016

I really like buying from Children's place. Really good prices and good quality clothe. The kids t-shirts are true to size and they don't shrink. Their pants are also true to size. They have lots of nice clothes for my boys. I highly recommend this store if you have kids and you want nice outfits at a great price. I never had to return anything.

Thumbnail of user cherylm166
2 reviews
0 helpful votes
October 23rd, 2017

Always a good dea. My grandkids love the fashion and the fact that they carry those in between sizes.

Thumbnail of user cherim16
4 reviews
13 helpful votes
January 8th, 2017

Quality Is very good and the addition of more sizes is just what my growing preteens needed. The adjustable waist are perfect. Prices are very good and they have frequent sales.

Thumbnail of user nalineh
3 reviews
0 helpful votes
July 27th, 2020

I shop most of my 2 boys clothes from here I can always get what's trending and always great quality and a wide range to choose from

Thumbnail of user kayciew
6 reviews
9 helpful votes
January 19th, 2015

Love the styles. Great sales and usually free shipping. I buy most of my kids' clothes here during clearance sales. My boys tend to destroy the jeans, but at around $6/pair that isn't too big of a deal and I think they are just rough on clothes. The girls do not have that problem.

Thumbnail of user patiences6
13 reviews
10 helpful votes
September 23rd, 2019

The styles offered for kids are so cute and the quality is so much better than Walmart stuff, love them

Thumbnail of user paulaj14
26 reviews
20 helpful votes
January 29th, 2015

Love the clothes, love the style and that they specialize in children is so great. My granddaughters feel very special when I take them to shop here.

Thumbnail of user sonyas59
3 reviews
2 helpful votes
August 17th, 2019

I've shopped for the past few years on Children's Place. I buy all of my grandsons jeans there. They fit perfectly and amazingly low prices. I'm super satisfied with the Children's Place!

Thumbnail of user kaylam26
4 reviews
9 helpful votes
April 14th, 2016

I shopped a few times on this website and always happy. Clothing is a great deal and sizes are not understated. All online shopper moms would agree that companies tend to make child sizes too small in hopes a kid will outgrow it faster. Children's Place clothing is a right size. It does wear off rather fast, but what do you expect at this price.

Love this store and service.

Thumbnail of user anns164
4 reviews
3 helpful votes
December 14th, 2017

I absolutely adore this brand. It`s quite affordable and the designs of clothes are really cute. I always buy a lot of stuff from them.

Thumbnail of user rachell124
3 reviews
1 helpful vote
October 23rd, 2015

I LOVE The Children's Place! My daughter is 8 years old, and somehow I had never shopped there before. I bought her a dress from there for back to school, that I found on amazon, and it is so cute and the fit is perfect. After that, I ordered a ton more stuff on their own website. Everything is so cute and it's so easy to make nice outfits out of the various clothing items. Quality is always great and they fit perfect. And you can get really nice items for under $15, tons of sales. Will continue shopping there until my daughter grows out of their clothing. I only wish I'd started shopping there sooner.

Thumbnail of user brandys21
2 reviews
9 helpful votes
January 27th, 2017

I have only visited your store once bc we don't have one here in the south but i order from them all the time! My son is tall and skinny its very hard to find jeans for him but not anymore i never have to worry about the size fitting around the waist they are always perfect! OPEN MORE STORES!

Thumbnail of user noahm41
13 reviews
9 helpful votes
May 18th, 2016

This place rocks. I couldnt believe all the cool toys they have on display, Also they had Lego sets and all kind of other stuff, one of the best toy-stores that I've ever visited.

Thumbnail of user keshiac3
7 reviews
9 helpful votes
February 27th, 2015

Good quality khaki pant--not thin material but mid-weight cloth. Fine for winter. Got a size 14 for my average-sized 12 year old and they fit fine. They're not baggy or skinny fit, but what I'd call "regular" fit. They do have an adjustable waistband.

Thumbnail of user yvettea13
4 reviews
6 helpful votes
September 22nd, 2016

I love it. This store has cute clothes for kids.

Thumbnail of user jackied39
7 reviews
16 helpful votes
March 21st, 2016

I Love the Children's Place I buy all my babies clothes there for a reasonable price and they ALWAYS have Amazing sales going on and there clothes are Adorable for both Genders... Love

Thumbnail of user suec65
15 reviews
22 helpful votes
June 20th, 2016

Love the quality! One of my favourite go to online shops
To dress my son.

Thumbnail of user miriamf1
5 reviews
26 helpful votes
December 17th, 2015

I have been shopping here for a number of years. Their prices are competive with Walmart, yet their quality surpasses it by leaps and bounds. Lots of coupons available, easy returns, fast shipping, and cute stuff.

Thumbnail of user charlenep5
6 reviews
3 helpful votes
April 25th, 2016

Order delivered when stated, good pricing.

Thumbnail of user sydniec
5 reviews
19 helpful votes
April 16th, 2014

Crazy 8 is one of my favorite stores to shop for my son as well as my nieces and nephews, and the website makes it even easier to get shopping done. My transaction was completed easily and everything I purchased was shipped and received on time.

Thumbnail of user andrumadak
5 reviews
9 helpful votes
December 5th, 2015

Always on time always as exactly what I want and the orders are perfect. Never had an issue! Love the rewards points and coupons also

Thumbnail of user dianam20
5 reviews
3 helpful votes
November 2nd, 2015

I buy a lot from Chilren's Place. I wait until they offer free shipping or discounts for online shopping, otherwise it is a little pricey.
Shipping takes a little longer than some, but the quality of the clothes is excellent.

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About the business

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