The Children's Place

I really wish they would spend less time putting out so many emails and concentrate on their website. It's difficult to navigate and sometimes it's impossible to put things in your cart. Customer service is nonexistent so good luck! Sometimes you get multiple emails a day! Once a month is adequate, once a week is pushing it and every single day is irritating. We won't even discuss three a day!
I unsubscribed and have their emails going to junk.
I will say they ship quickly and everything was in good shape so if it's on sale, they have some good deals if only they would please stop bombarding customers with emails and work on their difficult to navigate website.

Ordered a Christmas gift for a baby boy and told it was shipped Dec 3rd. I have yet to receive it (now Dec 19th). Now I will probably have to buy another gift if this doesn't come within the next day or two. Don't offer free shipping if you don't use a reliable courier. My advice to customers is don't select free shipping if you need the purchase by a certain time to avoid disappointment. Just pay the extra cost... but now that I think about it, if it's going to be the same slowness for shipping, shop somewhere else.

There's no comparison between their quality and Carter's. Due to quarantine, I had to order onesies and pj's online. Thankfully, Children's Place site was active, however after washing the clothing I got from there just once, the colors on ALL items faded, were stretched out, and just terrible quality. I couldn't believe it. Waste of $

I shop often with The Children's Place online for the ease and the free shipping.
The past few orders though have ALL had "unavailable" items, ironically when you check the website it still shows those items as available for purchase. Even more frustrating is their total LACK of caring/apology. Makes it even worse when you use rewards or a coupon as you lose out on that discount... Not impressed lately at all...

I placed an order for my children as gifts for Christmas on November 28,2016. I haven't received a notification from the company stating that my order had been shipped. I went online 3 days ago to track my order & it stated it was in progress, & as of today it is still in progress, & haven't been shipped when I was told that I would receive my order by December 14th. I will not be ordering from this company ever again in the future. They took my money as soon as I placed the order, but are very slow at getting it to me.

They "short ship" any orders for which they run out of inventory but don't send you any notification that they are shorting your order. When contacted they give a lame excuse and give you the "better luck next time" response. So, when you go to the website and order the item again -because it's still showing as available to purchase- you get short shipped yet again - also without any notification. I do not recommend this website for purchasing gifts that you need in a timely fashion unless you also have a Plan B gift-just in case they donk up your order.

The Children's Place has really cute and inexpensive clothes for kids. I usually like to order from them online, as they give great discounts and ship stuff pretty quickly. The stores often give free shipping codes if you ask. I called the store manager and submit a complaint on their corporate website about my shopping experience. I was quite shocked that they had the sales person call me this evening to apologize. While it doesn't improve the shopping experience I had, it does make me feel better that the store is trying to do right by their customers. I will definitely give them another shot when I need to get some shopping done. I am very happy they put the effort into trying to correct a wrong.

Recently made an order at Children's Place for back to school items for my kid. I did not receive the items and children's place reps insists that it was delivered and that I should check with my post office and neighbors. I did as they instructed just to make all checks. When I informed the childrensplace customer service rep that the package was not at the PO or any neighbor I was told that there is nothing they can do from their end and that the only recourse I had was to talk with my bank. I have been shopping with childrensplace for years, never had to about an issue and all they did, after waiting extremely long on a call to customer care was to be informed they will not refund my money.

I ordered one item from the online store. No problem, the shipping info said I would receive the item on Tuesday. This is fine since we ordered on the Friday before. I checked with the shipper and they still have not received the package (today is Thursday). I called customer service and they have no idea where my package is. She said it's still in the warehouse but cant be sure since the warehouse is not at her location. Also, she said i cant do anything till the 10 working days is up. Nothing on the site mentions this or I would have not ordered from here. So now I have to wait till the 25th to call back to see where the package is. This will be 13 business days. Honestly I would not of cared if in the checkout process would have told me this info but they stick to the 2 day shipping until they get your order. Not cool. Christmas is right around the corner and I can only imagine all the mad people calling to see where their stuff is. I glad I only have to go out and purchase a birthday gift since the item will not make it. If I had to replace all my Chirstmas gifts it would suck. BUYER BEWARE - YOU WILL NOT RECEIVE YOUR PACKAGE WHEN THEY SAY YOU ARE GOING TO. Poor customer service having to deal with all those mad customers.

Can anyone say OVERPRICED! I can! But I especially love their clearance section. Its nice to save $2 bucks on a $40 shirt!