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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Sizing is ridiculous
Items are nothing like they look in pictures
Rip off!
I ordered a large size as your guide advised this would fit a size 12, it is too big, disappointing
Takes an awfully long time to receive merchandise. Guess that's my only complaint…
Bought it for my mother and she loved it will probably shop there again
It's just how I thought it would be. The fabric is nice.
Products are good, it just almost a month to get anything ordered. Better shipping times are really needed.
Great stuff, well made, shipping needs to be better, quicker
The boots are really cute. They are a little difficult to slide on. I'd get a half size bigger. One thing I didn't like is that they smelled like cigarette smoke. I did get many compliments evetywhere I went. They were fun to wear.
Didn't send me my order, waited six weeks for it, then when I emailed querying it they said out of stock, didn't tell me before hand like. Then I requested a refund and have been waiting over three weeks, emailed then chased this up to be dismissed that they have sent it, THEY HAVENT AND I AM STILL WAITING.
Got my delivery very quickly… i think the shoes was like the picture, and the size was perfect.
I've waited a month and it still hasn't arrived. Bought the dress to wear at Christmas! It's now Boxing Day…
A bad experience, I'm still fighting for my refund as goods not as advertised
Good, hopefully I'll be happy with the goods I've ordered
Easy to find things. I was surprised by the good quality for the price.
Ordered in early Nov and still haven't received my items yet
One shirt too big and the other 2 were not like the picture on website I like the quality of the clothes I got from Shein better.
Me gustaría saber cuando se hace el pedido, la fecha estimada (real) de entrega. El vestido que pedí, se ajusta perfectamente a lo que ofrecen, en mi caso, es tal cual se ve en las fotos y el video. Genial. Pero no me llegó para la fiesta esperada. Un plazo de entrega más corto o que avisen la fecha estimada de entrega, perfecto.
Todo lo demás, muy bien!
I never received item I purchased over 6 weeks ago. I contacted customer service to cancel and refund monies but they told me to wait longer.
Dress nice but too big.Chicme only refund 50% or charge to return, did everything to get my not to return but only refunded 50%. Poor service
November 17,2023 I ordered an outfit to wear for Christmas here. It is Christmas day and I still have not received my package or refund beings that I purchased it for Christmas and it's still not here. I would prefer a refund I can assure you that I will never order anything else from this company ever again.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it