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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
If the clothes is not fit me, I'm very dissatisfied with the handcraft material, all the product, it should not take me a week to get to what I am asking for. A full refund and a return was needed, and was never accomplished due to your poor customer service. Offering and give me a partial refund it's not Acceptable. I will never be buying from you guys again and I will spread the word about this very unpleasant experience.
It gives you a money back guarantee, but doesn't tell you the merchandise comes from China and buy have to pay to ship it back
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
This particular shirt runs small. I typically wear a medium, but because I was purchasing it online I ordered size up to large and it is too small. The return policy is ridiculous so I would not buy or purchase anything from this company again
A tad big but workable. Decent quality. It is flattering. I can't wait to wear it.
$#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! …. There you go hope that used up all my 50 characters
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Difficult to return items that are unwanted as they are the wrong size but nice dresses.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Got to admit I was a little miffed when my packaged don't show up in time for my trip… but I got over it when the dress arrived! Fit perfectly! Very happy with the quality as well feel of the material
Not satisfied at all, the top I ordered was really nice but too big, I've had to keep it as shipping is too expensive,
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I received my order and all models were fitting, i did not return one.
First time ordering, I found the sizing to be bigger than I thought
The product is made very well, and fits a woman like it should! I loved it so much I bought more😊
This item seems like it would be cute if it fit. I ordered the biggest size but it's still way too small
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Love Chic Me! Products always feel, fit and look amazing
The parcel arrived on time and it's very nice I'm very happy with it
I always find what I'm looking for at Chicme. I love shopping here because I usually find pieces that are one of a kind and I'm not gonna find them anywhere else.
I wanted to return an item and all you wanted to do was knock discount off rather than be sending it back. The dress is no good for me and I won't be using this website again
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Always happy with goods and delivery time Everytime I order anything it's as it's shown in the description
Everything is what I expected 🥰
Good quality no complaints
Ordered twice upto now and not been disappointed! X
Very pleased with the jacket, came very promptly. No hassle with customs
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,