Chewy

I really have to give five stars to Tiffany B. At chewy her and Abby did a awesome job and went above and beyond in my opinion this situation really could have gotten a lot more irritating...Troy Gahn

Chewy is my preferred online retailer for pet supplies. The website offers a vast selection of products, including food, toys, and accessories, for pets of all shapes and sizes. I appreciate the convenience of auto-ship options for recurring orders, as well as the fast and free shipping on orders over a certain threshold. The customer service is exceptional, with helpful representatives available to assist with any inquiries or issues

My GSD's are getting older and my female has developed arthritis in her left shoulder. I had ordered Origens but wasn't sure if that was the best choice, so I called and talked to "Dennis" and he recommended a Merrick's formula. After reviewing it on-line I asked him to cancel the Origen order and order a 24 lb and 12 lb bags (closet to the 30 pound bag of Dr Tim's - he was our vet and had used his food from the beginning) and set the bags for autoship.

This morning I checked the status of my order and realized "Dennis" did not cancel the Origen as he said he would. I called "customer service" and the representative yawned and said there was nothing she could do because it had already shipped.

As this was this was not the first screw-up that Chewy has done, but this one charged my close to $300 because of their incompetence and to have some "customer service" representative yawn in my ear and tell me there was nothing they could do was the last straw.

Thank you Chin for recognizing my concerns and NOT yawning in my war! Told me to keep the bag and to
Donate it. My local shelter will appreciate it!

I've been a customer for more than 2 years. Occasionally something I purchase doesn't work out for us. The customer service I received has been professional but friendly. I've received full refunds. They even suggested donating the items to the local shelter. I have recommended this site too many people. The only downside I've seen is the price increases on some of the items I purchase have increased more than I would have expected.

Chewy has a wide variety of common cat foods, litters, and toys, as well as a decent selection of medicines and cat "furniture." Their free shipping minimum is a bit high, but ordering strategically allows you to hit the mark most times. They have trouble keeping certain popular foods in stock, which is quite frustrating when your cat needs a refill. If they were able to improve on that front, they would probably get all of my online pet supplies business.

The most important option available here is free shipping after you reach a certain threshold in your purchases. Very handy especially for heavy bags with dog food.

I only use them if there's a larger item I need because their service is great. I ordered a carrier that was the wrong size and customer service sent the correct size lightning fast. My problem is the shipping threshold. It's fine if you have multiple animals or maybe larger animals but when you have one cat? Meeting that $49 is just not possible. It ruins any sort of savings - and I honestly don't see a huge difference in prices

Chewy to me have the great customer service: their employees are kind and understanding. They deliver quite fast too. I ordered a parcels like four days ago and it's already delivered and my next order is being processed as we speak. Thanks chewy for being the best.

The obvious plus is that we don't need to lug huge bags of dog food around every couple weeks. Great service to have it delivered! We have ours set up on recurring deliveries. Or had. Our 12 year old Lab went to doggie heaven earlier this month. As I'm sure any pet owner can agree, it was heart wrenching for us, especially for our young children. Chewy sent a bouquet of flowers in honor of him. While this may be a marketing tactic, I don't care. It was such a wonderful gesture and was so very much appreciated! During this extremely sad time filled with bittersweet memories and the feeling of an empty home, it made us smile and thankful.

Recently ordered for the first time using a promo code (which made it worth it)
They had my dog's food in stock (Diamond Naturals Senior Formula) and shipping was quick.

Thought about using the pharmacy for my dog's Rx (Apoquel, Meloxicam) abut filling out the approval form with so many questions that my vet already has on file seems like a hassle. I also read a lot of reviews about bad experiences with their pharmacy, so I guess I wont.

Chewy is pretty good place to order all your pet needs. My only problem with it, is you have to sign up for autoship to receive the really good discount and they send way too much email. However with pandemic problems, and stores being empty this is a good option to get your pet food and litter. In our case the stores near me have been empty of the brand we like and use for both food and cat litter and chewy has been a great source for us to get what we want. Their delivery comes quick and items always arrive safe, unopened.

They always have what I need in stock and I appreciate the free shipping on orders of $49 or more. These days it's hard to find pet supplies at brick an mortar shops so Chewy has saved my butt more than a few times. The fur babies always seem to know when a Chewy box arrives.

I've ordered probably ten different items and I'd say I have been happy with almost all of it. A few times the items didn't arrive in the promised 1-2 days but when I ordered an outdoor house for pets and I wasn't happy, they told me to donate it to a shelter and refunded my money. I didn't even ask for a refund, they saw my bad review and contacted me. You will never see that kind of action from any other company. I continue to do business with them, of course.

I really like Chewy for their prices and convenience. I have some items on auto ship, which also saves money. I was disappointed by some of the selection. They have lots of cat & dog supply, but not much for reptiles. I also noticed some cat brands weren't available, which was surprising. All in all, it's a good site.

I ordered for the 1st time from this website because it offered 1 to 2 day shipping on a stroller i ordered and Amazon Prime didnt offer the color I was preferring. The package did take longer than advertised but they did correct the issue right way. I emailed on a Saturday and they responded that day. Then I recieved my item but it was missing parts, I emailed and the next day the parts were delivered to my house. I am very thankful since I needed it to take my cat camping and to the park with us. Will order from them again! I can not thank customer service enough for the quick response

I bought a ball to play inside the house for my puppy golden retriever and this choice could not be better, he lives delighted with his chuckit this page in general offers you so many good things for a variety of pets, I always recommend it to myfriends if they are looking for something specific for their pets.

I have had very good experiences with the people I have dealt with on the phone. They untangled some pretty mixed up orders for me! However, there don't seem to be any discounts for the specialized food that my vet prescribes for my diabetic dog. Even the wt loss/control kibble that is over the counter may be indicated for a discount, but then is not allowed when checking out. Overall, Chewy does a very good job.

This review concerns ONLY Chewy's pharmacy + vet diet departments and how Chewy's regular customer service interacts with these 2 prescription-required departments. I have been happy with purchases like toys and treats which do not require FDA approval.

This is a listing of the problems I have encountered with Chewy.com within the past month:
1) Being told I had a prescription from September 2016 for a pet food from a specific vet. Unfortunately, this vet did not begin work at the clinic on file for another 2 years. Was told an employee, while multi tasking, confused scripts from different clients. To be clear, this means that I or another customer could have bought/received medication NOT approved by a veterinarian.
2) On my vet profile, having my dog's name as my vet's name, having vets' names who I do not recognize as ever treating my pets, and flip flopping first and last names for my vet.
3) Within a 6 hour time period, being told that a Palladia, a chemotherapy drug was
A) Temporarily Out of stock
B) Was delivered but would take 1-2 business days to enter the system
C) Availability unknown as it depends on when manufacturer ships
D) Inventory shows 99 Million Tablets available. ( Yes, 99 MILLION)
Something is wrong where Chewy customer service/Vet Diet Foods. Pharmacy seem not to be coordinating with each other. Also, on both the normal and supervisory level, employees seem to be unwilling or unable to use common sense that an inventory of 99 Million tablets for an expensive chemotherapy drug should be a red flag.
I have tried to contact corporate to no avail. However, communicating through Facebook led to an immediate response.

Auto delivery option is great! No need to keep track of counting cans and they also give discounts on auto setup!

I like dealing with a company like Chewy. They have a good variety of dog food and products, good prices and great customer service. They respond to email questions very quickly even in these times of the coronavirus.
Thanks, Chewy

Good place to purchase from. Never had a bad experience. I guess I haven't fatigued my experience with this company yet but I would recommend.

I love the convenience of Chewy.com, the prices are typically cheaper than other major stores. My only complaint is the prices can sometimes fluctuate. We order one brand of food and get messages the price has gone up $3-4, so it's not longer a bargain for us to shop here, until they go back down.

So far so good, I have a recurring order through Chewy which always arrives when I need it; of course it is set up that way, but no delays have been noticed. Only wish that they would take a little more care when packing.