Chewy

I've purchased my dog food/ other pet accessories from Chewy for probably the past 5 years. I've intentionally made Chewy my first stop for these products because I'm so impressed with their customer service that I want to support them. They make me feel like a valued customer, and I'm not the only one, it's clearly a part of their service model (just google chewy stories). They're a good team and I have a lot of appreciation for them! Also my dog loves them. Great food, treats, toys, camping supplies, etc. I don't think I've ever needed something that they did not have. 5 stars all around.

Chewy.comOh my goodness, I can't say enough! Been an auto customer now for several months without the first problem or issue, even received a no questions ask refund for a toy! Along with an apology in email and coupon for another purchase! The customer service is top notch! If you have a pet they deserve free auto ship food and toys, meds or anything from Chewy. Com! Delivered to my door, free shipping! I love Chewy. Com and so do my puppies!

Another happy reviewer here. I usually order off Amazon for pet food as they have most brands I use or want to try and I always look for prime for faster delivery. Unfortunately I sometimes receive damaged packages and dented cans as you never know what company may be shipping your product out. I found Chewy by chance and decided to give them a try and never expected for the cat food I ordered to arrive so quickly. It came very well packaged, no dented cans and I am very please with their service. I just placed another order with them, they have a large variety of pet foods and other pet products at reasonable prices, I highly recommend this company!

I always purchase all of our dog food from Chewy. They are prompt, and extremely fast delivery, and lower in price than our local stores in our area. I recently placed an order for kitten chow, puppy chow, adult cat and adult dog food, and some toys. This entire order is being donated to our local humane society shelter. Very kindly, they rushed the order [free shipping] and included a salmon-kitten treat free! That item will be included with a drop-off donation on January 3. Thank you, Chewy, for outstanding prices, always in stock, and the fastest shipping ever!

I have been with Chewy for nine years. Twice, Fedex delivered my order to wrong address. Driver transposed address numbers. I called Chewy and they sent me another two cases of prescription food AT NO CHARGE! Told me if my original order shows up to keep it! Can't beat that with a stick! Their customer service is always great. No selecting a number from keypad to reach a department. A live person always answers to help. Always cheerful and friendly. They should train other companies out there about great customer service!

I've been purchasing all my pet supplies from Chewy for a couple of years, and I recommend them to everyone. You can't find better prices anywhere, they have the widest selection of pet foods I've ever seen (they even carry the hard to find brands), and their customer service is the best I've ever experienced. And it's so much nicer having everything shipped directly to your door (for free) instead of lugging all those heavy items home from the store. I'll never buy anywhere else again!

Stop offering 1-3 day shipping when it takes 4-5. Seriously frustrating. Maybe use UPS or literally anyone else. If you are going to promise this shipping time frame and you can't actually meet this time frame you should just offering free shipping always instead of making us buy $50 worth of stuff before it's free. Just a suggestion from an annoyed customer who will probably make this purchase their last purchase.

Chewy is one of those rare companies that actually listens to the customer and makes returns easy. They will fix complaints without a hassle. I will support them again and again just due to how swiftly they handled my return after my pet passed away. You have a wonderful company, don't change!

When you put a 28 pound bag of cat litter in with 4 little tubes of cat lax the tubes lose everytime. This has happened time and time again even after a manager told me it wouldn't happen again. They don't seem to understand how to properly package those items together. Sad.

Between chewy and FedEx, my page has been lost for over two weeks. Not one cust svc rep cared enough to actually do something immediate. My dog's bowl is empty. Chewy wants to send out a THIRD try. FedEx keeps sending me texts that the pig is out for delivery but it hasn't arrived. Got that text this morning and, after numerous phone calls found out that the pig is "on the floor" of the carrier facility.
What the actual f...?

NEVER again! This has been the most frustrating experience... I have shopped Chewy a few times and usually no problem. The problem was with fed ex not being able to do their job properly but Chewy's "fix" ended up causing more stress and problem and they keep telling me they refunded my money to paypal but it never showed up... time to find a new pet supply shop.

I love this company. It is the best one that I found. I am disabled, cannot drive and, have to use public transportation. So, as you can imagine, it is hard to get certain items home myself. This company has been wonderful. I have used them to purchase bags of bird seed and dog food. Each time I placed an order, it was at my door within 2-3 days. If you have an issue with anything they will make it right. I also like the fact that you can place items on auto shipment. This company is a definite keeper.

Apparently FedEx delivered my order to the wrong address but I thought the order was stolen from my front porch. Chewy answered my email requesting a replacement order in under an hour. A week later very early on a Monday morning the box showed up. I suspect it was dropped off by whomever received it in error. I emailed Chewy to let them know and they responded within 30 minutes suggesting that I donate the extra bag of dog food to a local animal shelter. Chewy ROCKS!