They did a sales presentation to us about how they would allocate an experienced pm, a team lead, and a developer to our project and how they will make sure that the work never stops to ensure the project will be delivered on time.
The project was simple, an existing code that needed improvement based on a clear requirement. We provide a full of documents and videos (yes videod) explaining the project and we had our own technology team on stand by to assist.
They said they cannot start until we pay, and it would take 2-3 days to assemble the team to start the project. So we paid, then there was complete silence. We had to follow up continuously to find out when they will start the project. 10 days later (not 2-3) we were told that the team is ready. They provided no plan, no collaboration tools, nothing, total silence. They would work only at night and they would send ad-hoc requests for meetings at 8PM, 10 PM!
We setup the collaboration tools and organized things for them (they were supposed to do that). Then we kept asking about when they will start the development and we ketp getting emails that they are analyzing the documents and setting up the code. 3 weeks passed with the same thing, analyzing the documents and setting up the code. The fourth week we decided to terminate and the account manager Tas Odud would not even answer any of our emails. She did her scam, collected the money and disappeared.
When we sent an email asking for a refund as we did not get anything from them, this is what we received from their President:
Problem is that your company has hired you as a project manager and they'd be better served by firing you. YOU ARE THE JOKE! Completely incapable with a filthy mouth that likes to send nasty emails after emails. Most bullies like you do not like the taste of their own emails when they come back at them. Let's see how you react.
Disparagement goes all ways. You are not the only with a computer... will totally annihilate your brand if we expose how your software is a complete and utter mess. Perhaps, your customer and the "world" will be interested to know the bugs and flaws in an old archaic dilapidated platform…. So they are aware that you are a mere loud talking marketing outfit ripping them off. Should we start that disparagement war?
Since you are at it, have your attorneys review the contract against disparagement. Again, if you have a brain cell, understand how contracts and companies work. You are not I high-school any more.