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Corporate Values


ChemistDirect has a consumer rating of 1.72 stars from 43 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about ChemistDirect most frequently mention customer service and credit card problems. ChemistDirect ranks 209th among Vitamins & Supplements sites.

  • Service
  • Value
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  • Quality
Positive reviews (last 12 months): 0%
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Positive highlights

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Critical highlights

  • Order placed on 30th September but products never received.
  • Never get my Order, customer service dont answer -
How would you rate ChemistDirect?
Top Positive Review

“Several purchases to date”

Wendy C.

All items recieved very very quickly and at great prices, no problems here! And will continue to purchase, in fact one order was a buy 1 get one free purchase but I only ordered one, I let them know and it was delivered wiith the original order

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Top Critical Review

“Over-priced, unprofessional and unhelpful. Products often out of stock. V. Expensive shipping. Avoid”

George D.

Terrible web site. Unhelpful 'staff'. Absurdly high shipping charges. You won't always get what you ordered. Chronic pain does not go away..., hence the terrm 'chronic'. But these so-called medical professionals don't seem to understand that. They are as bad as street dealers - worse in in my opinion because they trade under the veneer of respectably. Avoid.

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Reviews (43)




Reviews that mention popular keywords

order (30) customer service (5)
2 reviews
3 helpful votes
May 13th, 2020
Terrible web site. Unhelpful 'staff'. Absurdly high shipping charges. You won't always get what you ordered. Chronic pain does not go away..., hence the terrm 'chronic'. But these so-called medical professionals don't seem to understand that. They are as bad as street dealers - worse in in my opinion because they trade under the veneer of respectably. Avoid.
1 review
1 helpful vote
May 22nd, 2020
I ordered some face masks... they are unusable. They are made of porous foam and actually stink
I complained but of course no reply
A reputable company would not market this Chinese junk.
If the system allowed me I would give them negative stars
1 review
0 helpful votes
June 16th, 2020
Ref Order No OR4713766

I only received Lloyds Cream x 2 of the order

Optrex Allergy Eye Drop x 1 and Oral B Pro-Expert x 2, did come with consignment.

The consignment come from Hermes on the 21 May 2020 in the morning.

I noted the consignment weight was 0.78 Kg it arrived only weighing 0.48 KG (which accounts for the Lloyds x 2)
They didn't believe me and would not compensate my loss. Therefore never to be trusted as a supplier
2 reviews
4 helpful votes
November 6th, 2017
I made an order on the website on the 25th of October - the shipping time was supposed to be 9-10 days. I chose the method with tracking, and by today - the shipment haven't left UK (they are still processing it...). All of my attempts to get an answer from them about this shipment have failed. They also lies and said they we give me an answer by the end of last Friday. Today is Monday and no one answering to my mails.
Haven't encontared such a lausy service for a long time.
I will have to spend more money and order from a different website, hopfully I can get my money back from them via paypal.

Amendment: changed my rating from 1 star to 3 - today I managed to contact them on facebook and got a full refund for my order. I hope, for their sake, that they will find a better International courier to work with
2 reviews
0 helpful votes
March 15th, 2017
All items recieved very very quickly and at great prices, no problems here! And will continue to purchase, in fact one order was a buy 1 get one free purchase but I only ordered one, I let them know and it was delivered wiith the original order
5 reviews
89 helpful votes
August 13th, 2014
I have used this website to purchase and they are excellent and staff were so nice to me. You just can not beat this company. Well done chemist direct
1 review
0 helpful votes
June 18th, 2020
Awful Service Order reference: OR4774279
I ordered 5 items but only received 2 overpriced + post cost 3.95!
This was the first time that I had used Chemist Direct and last time!
An 3 items was out of stock. They never offered to cancel the order.
Would be nice to know if an item is out of stock before paying for it.
Not happy with how this order was dealt with and service. As this was my first time purchase makes me doubt in future purchases
And reputation this will have for other people if they ask me.
1 review
0 helpful votes
July 22nd, 2020
The items they sell are grossly overpriced and they do not appear to understand the difference between PoM (Prescription only), P (Pharmacy only) and GSL (General Sales List = Over the counter) medicines.
1 review
0 helpful votes
November 18th, 2020
Order placed nothing received after nearly three weeks.
I placed an order with ChemistDirect on the 6th November 2020. On the 11th November 2020 I received an email from Hermes stating they were waiting to receive my order.

On the 14th November 2020, as I had nothing from ChemistDirect or Hermes, I contacted ChemistDirect. On the 16th November 2020 ChemistDirect stated I should wait longer and then they can look into giving me a refund?

This would be a refund for nothing received, after waiting nearly three weeks, nothing received by their chosen courier, Hermes, no initiated contact by ChemistDirect to me in the first instance to explain of the delay - no explanation or apology.

If this is not resolved forthwith I will dispute the credit card transaction with the credit card company and refuse to pay.

I would not recommend this company and will not use again.
1 review
0 helpful votes
January 15th, 2019
Not a trusted shopping site
They are listing what what they haven't got.
I had to cancel my order after waiting about a week, no apologies received.
1 review
0 helpful votes
September 18th, 2020
Too expensive and cumbersome to do the consultation. I just buy here without a prescription clvdeliverystore.com
1 review
2 helpful votes
April 16th, 2018
Website functionality terrible. In the end had to order over phone but their technology so poor the operator couldnt view what Id put in my basket online so it took 15m call g from abroad to order 6 items. Then she had to take address again over phone (another tech fail) and from the confirmation email I see the address has been garbled so little chance order will ever arrive. Customer Care dont reply to anything. Just dont use them!
1 review
0 helpful votes
January 11th, 2018
Order and paid for some items on 29th December it is now 11th January still not received them, sent 4 emails to them and, to date, not one acknowledgment. I will be taking the matter further using the CR act 2015. They advertise ''Live chat''on their website yet it is simply an email!, you ring the number advertised on their website and it is never answered. Customer service is the only thing that sets companies apart from each other, I doubt if chemist direct even have a customer service department... will never order or recommend anything from them in the future
1 review
1 helpful vote
February 17th, 2016
I cancelled a second shipment of joint care package by e mail which was ignored as I received an e mail saying it was to be shipped. I contacted by telephone to stop the shipment.
I was charged not once but 3 times the amount totalling £70.44,
After 3 weeks of phone calls and e mails I eventually go a refund of £46.96. With £23.48 still outstanding I wrote to the CEO, to date I have had no reply or refund.
1 review
3 helpful votes
May 18th, 2016
I am a hospital consultant and ordered a medicine with a private prescription to be posted to my practise address.The incompetent staff at chemist direst couldn't work it out. I had to call them one week after as i didn't receive any correspondence to be told that they could not post it to my address.
Disappointed and would never order through them again
anastasia a.
9,751 reviews
6 helpful votes
January 19th, 2021
1 review
1 helpful vote
October 13th, 2016
Shocking communication. No delivery. Non responsive. Refund requested repeatedly (still no response at this time)
Very poor. Avoid!
2 reviews
2 helpful votes
November 17th, 2013
I friend recommended me to the site and I have to say I was very impressed. My order was fast and efficiently handled and I found the prices to be very competitive. I would definitely use again
1 review
1 helpful vote
October 10th, 2017
Received the parcel but notice that two items not included, checking with invoice, they cancel my items from my order without inform me, and charge delivery cost on my order, it was free delivery on my original order, not happy about it.
1 review
2 helpful votes
May 30th, 2015
Their way to run business really sucks. I've also a customer in some German online pharmacies and the service and speed of shipping is 1st class, but this Chemist Direct online pharmacy is a shame to UK.

I haven't received my purchased items ( I placed the order in the beginning of April 2015, now it's 30th May, no items, no refund), and they agreed that the shipment has got lost in transit. They asked me if I want the re-ship the items or refund, I chose refund, they won't pay. Maybe the domestic clients in UK do receive their ordered goods, don't know, at least for any foreigners I recommend NOT to buy from them. They really suck, they are a scam company.

Tip for consumers:
Beware! Especially if you plan to buy outside UK / overseas. You might well be left without the ordered goods and your money.

1 review
1 helpful vote
November 1st, 2016
1 review
2 helpful votes
October 25th, 2015
Completed a home testosterone blood test with them - fine. Completed it the following month and was given a completely different range my results should have fallen in to. Contacted the company as to which range (if any) was correct - was given the range for males (I am female - clearly marked on all my details sent to them). Explained this and told inquiry was forwarded and they would get back to me - no one did. When I followed it up wishing to make a complaint, again, no one got back to me. Would never use again and now doubt any of my tests were accurate - or certainly even if they were they are useless because of 2 different ranges for the same test and no verification after this as to whether 1 or any were correct. AVOID.
1 review
2 helpful votes
May 18th, 2015
Really bad company never will order again, so I brought my vitamin tablets for my medical requirements after I paid for it they then notices there was non in stock and said they would keep me updated weeks and months past and they kept aaying it's coming in on this date and then it wouldnt this went on for ages and ages. I feel so betrayed that a pharmaceutical company can do this to their customers. They should have been honest and then when I ask for a refund there is no reply what so ever the worst place to buy your tablets! They will take your money and then ignore you and not deliver your items!
1 review
2 helpful votes
January 25th, 2012
Have been shopping here for over a year now and I am yet to find any complaints with this website. Fast, quick delivery and trustworthy. Best online chemist I have encountered so far.
1 review
3 helpful votes
March 4th, 2015
Ordered an item on Thursday to be delivered next day and paid for the privilege of Next day delivery... Item didn't arrive, called several times on the Friday to chase and they couldn't give me any concrete answers. I requested the order to be cancelled and was advised it was (thankfully I recorded the conversation.

Through sheer incompetence they sent the item and I received it the following Tuesday, even though I had requested cancellation on Friday.

Try to speak to their customer service and they will give you stinking attitude over their own mistake, not until I mentioned I had a call recording confirming cancellation of the order did they agree to send me a self-addressed envelop to send item back and get refunded.

Still waiting for the self addressed envelop, if I dont get it by the end of the week, I shall report them to Trading Standards, for breach as I had cancelled the order.

If you think of ordering anything with them, save yourself the hassle, they are a bunch of incompetent fools, from the "managers" to the customer service reps!

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About the business

Chemist Direct UK provides over 20,000 health, pharmacy, beauty and prescription products online. Our range of products includes medicines, pharmacy products, prescription drugs, perfumes, supplements, electrical items and more.

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