• Chegg

Chegg

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Overview

Chegg has a rating of 1.25 stars from 452 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chegg most frequently mention customer service, credit card, and free trial problems. Chegg ranks 126th among Textbooks sites.

  • Service
    176
  • Value
    171
  • Shipping
    96
  • Returns
    125
  • Quality
    160
Positive reviews (last 12 months): 0%
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Negative
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What reviewers want you to know

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Critical highlights

  • Absolute worst customer service i have ever experienced.
How would you rate Chegg?
Top Positive Review

“Best experience with 365 Data science”

smriti a.
4/19/20

365 Data Science program is like a boon for every student who wants to develop his/ her skills and best for those who want to start a career in data science. Even if a person don't know how to implement simple maths formulas in Excel then they have designed a very perfect course structure for the basic Excel and when the person gain knowledge and build his basics, they have advance excel course which contains all the tips and tricks as well. The teaching assistance is very dedicated and ready to support 24x7. They have covered all the required skills for data science like Python, R, SQL, Tableau and even if a person is weak in Maths, Statistics, Probability they have designed their very amazing lectures for these basics so that student can be comfortable when he learns the programming skills and also they have designed SQL+Tableau, SQL+Python so that student can correlated these programming language and understand the difference between different languages very well.

Top Critical Review

“Scam”

Ruby G.
1/16/24

I have used chegg off an on for years, every time I cancel my account, a couple of months go by and then they start charging me again. They refused to give refunds because on their side there is 'no history of cancellation'. This is a reoccuring scam, Im guessing they wait two or three months and start charging you again, hoping most people don't check their statements. Additionally, the last couple of times I have used chegg, most of the help/answers have been wrong.

Reviews (452)

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Reviews that mention popular keywords

customer service (107)
Thumbnail of user rubyg206
1 review
2 helpful votes
January 16th, 2024

I have used chegg off an on for years, every time I cancel my account, a couple of months go by and then they start charging me again. They refused to give refunds because on their side there is 'no history of cancellation'. This is a reoccuring scam, Im guessing they wait two or three months and start charging you again, hoping most people don't check their statements. Additionally, the last couple of times I have used chegg, most of the help/answers have been wrong.

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Thumbnail of user michaels12370
1 review
5 helpful votes
January 11th, 2024

Purchased this subscription for some continuing education and asked 45 questions and received answers for about 42 of them. Unfortunately only 19 of the support items received were correct. Also all of the responses were stamped "expert approved". The next day I requested a refund and it was denied. Chegg told me to go grade their responses and provide with the correct answers. Chegg appears to be a scam. Do not waste your money

Products used:
Online subscription

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Thumbnail of user amyg1946
1 review
1 helpful vote
January 17th, 2024

They claim you can purchase an etextbook to KEEP. This is a complete lie. If I couldn't keep it, I would have purchased it from somewhere else! They make you pay a monthly subscription to access your textbooks and don't allow you to download any type of version of the etextbook. After looking through the rest of the reviews, I believe this company is a scam. I can't believe they have been around for so long and getting away with this nonsense.

Products used:
Nursing school textbooks

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Thumbnail of user aralyssa1104
1 review
0 helpful votes
January 5th, 2024

DO NOT ORDER FROM CHEGG

Worst experience ever I ordered a book for my daughter. The textbook changed so I proceeded to contact them and because it was over the 21 day return policy I couldn't return it which is fine but they told me I had to try to sell it on my own and couldn't even give me a credit so I can purchase something down the road and I would return this so this way I don't lose and they wouldn't lose. Customer service
Knew nothing the worst experience ever. Needless to say, I will never be ordering from them again.

Thumbnail of user sharmicarefree
1 review
0 helpful votes
February 21st, 2024

This website used to be lit! Now it's just plain old lazy website scamming. Like how much I can't find anything about my topic, course, or even the question like before. I have to input the questions for the AI to verify my options. Before I would get questions back to back related to that same topic, now it's used less. Can't believe I spend $21 for this

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Thumbnail of user samh1178
1 review
2 helpful votes
January 18th, 2024

Chegg is not hiring real tutors anymore. All of the questions are being answered by some kind of an AI system and the answers are completely irrelevant to the question. Do not waste your money.

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Thumbnail of user bettinas57
2 reviews
0 helpful votes
December 22nd, 2023

Be aware! Chegg double charges you for one monthly subscription and refuses to credit you a full refund. If you sign in with regular email and through apple hidden email or if you use two different devices, you will be charged twice because you create a hidden account. We have canceled hidden accounts twice in the past and after a few months charges popped up again and they continue to charge you. I cannot believe that Chegg is getting away for so long ripping off and stealing from college students. This is totally criminal and should be investigated!

Thumbnail of user meganc931
1 review
1 helpful vote
February 29th, 2024

I made the mistake of going to this website for help with my programming homework, that was a mistake. Firstly, you are able to freely view questions without an account, but you must make an account to view answers. After making an account, it will not let you view answers or use the website unless you pay a monthly subscription (your choice of $15 or $20). Nowhere on the website does it say "You must pay to use this service." It acts like it's free until after you make an account.

If you want to cancel your account? Good luck. I tried cancelling it immediately after realizing they were trying to get money out of me, and am unable to do so. I get stuck in an endless load screen, error messages saying "Try again later", being bounced from one screen to another, being "timed out" after 5 seconds, and so on. Thankfully, I used an email I only use for questionable websites, so it isn't linked to my banking information or anything of that sort, but good luck cancelling to anybody who HAS given them money. If it's this hard (maybe even impossible) to cancel my FREE account with them, who knows how hard it will be to cancel an account that you linked your banking info to.

Don't use this service/business. There are loads of free options, (Khan Academy being the best, IMO). I would trust Quora or Yahoo Answers sooner than I would trust this site. -10 out of 100.

-Edit: I wish I had looked into this site 20 minutes ago. According to the Better Business Bureau, Chegg.com has had 500 complaints in the last 3 years (likely in relation to refusing to cancel subscriptions), 120 of those in the last 12 months alone. The FTC brought forth a complaint against them in 2022 for data breaches that exposed millions of users' data, including social security numbers, emails, and passwords. They were storing information in the cloud unencrypted. They were apparently also cited for not allowing people to delete accounts and were ordered to do so, but from my experience, they are still not complying with this.

If you've read this novel so far and have made an account with this company -- change all your passwords. If you paid for an account with a credit card and they are refusing to cancel it, dispute it with your CC company, and file a complaint with the Better Business Bureau. Best of luck, all!

Thumbnail of user techiecore1
1 review
0 helpful votes
February 28th, 2024

They continue charging me even after I deleted and cancelled my subscription. I cancelled my subscription in Jan and cancelled after I was dissatisfied by the response, I'm still getting charged.

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Thumbnail of user veronicas39
40 reviews
181 helpful votes
September 9th, 2016

On two separate occasions I purchased or rented books. Shipping was pretty fast, although the box my latest book came in was a bit managed with the bottom flap out and open inside.
I've also gotten little freebies in each order. First time I got a bottle of 5 Hour Energy and this time I got a Tide pod. It's a nifty little extra. You also get a bunch of coupons for various things but they're mostly pointless.

My biggest issue is that Chegg, in my experience, is not the best deal. If you poke around you might be able to find your books for cheaper. Seriously people, do research.

Thumbnail of user jasleenk17
1 review
1 helpful vote
January 8th, 2024

I am not member of chegg from ladt 5 to 6 months which even their virtual advocate chat id saying but then also i have screenshots today slso they deducted money from my account in this way from last four five months this is happening stop i am so worried no way to contact you what should i do i do not habe job and you are doing this pleade i need my money back contact me

Thumbnail of user breannaw181
1 review
0 helpful votes
December 9th, 2023

Tried speaking to a Supervisor because my card was charged out of the blew and I was unaware until today and they wouldn't even give me a REFUND. I REPEAT do not use Chegg they are very sneaky and will just continuously charge you when your not looking. By far the WORST customer service ever

Tip for consumers:
Choose a different site if you need help with homework in certain courses they are a RIP OFF

Products used:
None

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Thumbnail of user jasmineg286
1 review
1 helpful vote
January 30th, 2024

As a long-time user of Chegg Homework Help, I am extremely disappointed and dissatisfied with the recent changes to the website and the overall level of service provided. My experience with the new website design has been nothing short of frustrating, characterized by malfunctioning features and poor usability.

Website Design and Functionality Issues

The new website design is not user-friendly and does not function properly. Navigating through the platform has become a cumbersome task, with features often failing to work as intended. The overall user experience has significantly deteriorated, making it increasingly challenging to find and access the necessary study materials and resources.

Ineffective Customer Service

Attempting to seek help from customer service has been an exercise in futility. Long wait times coupled with unhelpful responses have only added to my frustration. Despite reaching out for assistance, I have been met with a lack of viable solutions to the issues I encountered while using the platform.

Lack of Compensation for Non-Functional Services

Furthermore, there is a distinct lack of compensation for services paid for that do not work. Despite paying for reliable access to study materials and academic support, the platform's inefficiencies have left me without the benefits I rightfully paid for. The absence of any form of reimbursement or compensation for the subpar services provided is simply unacceptable.

Incoherent Support

Additionally, the lack of communication and coherence among support agents has been evident. It is disheartening to experience a disconnect between different support representatives, leading to unnecessary repetition of issues and a lack of efficient problem resolution.

Ineffectiveness of AI Help Bot

The AI help bot, which should ideally provide efficient and relevant assistance, has proven to be equally ineffective. It merely regurgitates the same advice as the human representatives, offering no additional value or innovative solutions.

Conclusion

Overall, my experience with Chegg Homework Help has been marred by the new website's design flaws, unhelpful customer service, absence of compensation for non-functional services, incoherent support, and an unimpressive AI help bot. I am left feeling deeply dissatisfied and disillusioned with the platform's deteriorating quality of service. It is my hope that Chegg Homework Help takes these criticisms seriously and works towards rectifying these issues to restore its reputation for providing reliable academic support.

Tip for consumers:
As a long-time user of Chegg Homework Help, I am extremely disappointed and dissatisfied with the recent changes to the website and the overall level of service provided. My experience with the new website design has been nothing short of frustrating, characterized by malfunctioning features and poor usability.

Website Design and Functionality Issues

The new website design is not user-friendly and does not function properly. Navigating through the platform has become a cumbersome task, wit

Products used:
Chegg

Service
Value
Shipping
Returns
Quality
Thumbnail of user psg237
1 review
3 helpful votes
November 7th, 2023

NO refunds even 10 minutes after purchase. Scam company wildly inaccurate answers. STAY AWAY from them completely, they will not give you your money back and give you only WRONG answers to the questions you want to look at

Thumbnail of user jacobc800
1 review
1 helpful vote
January 30th, 2024

You have to keep renew to use the service what a bull$#*! website, I am using chatgpt after this month.

Products used:
Chegg study plan

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Thumbnail of user abej21
1 review
0 helpful votes
December 10th, 2023

Signed up for 3 Day free trial, found the answers were in accurate and incomplete. Study guides were unhelpful. Cancelled within trial period and still charged for one month. Appears to be a SCAM.

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Thumbnail of user mvc.personal10101
1 review
0 helpful votes
November 30th, 2023
Verified purchase

I used Chegg to help with questions that I was stuck on and let me just tell you the answers you will get are below par of what is acceptable since I was an actual paying customer. Now onto the big issue:

I first paid $9.95 for the Chegg writing subscription, wasn't too impressed with it at that point so I went to cancel and they offered me a good price of $4.94 (1 month) for the Chegg study pack. It was still useful to me for classes so $5 didn't seem all that much for a month. My plan was to cancel before the next regular payment of $19.95/mo. I ended up missing the cancel date and paid the $19.95. That was my fault so I don't blame Chegg for that. I unsubscribed from my plan that day.
I went to check my credit card today and noticed 4 payment from Chegg that were all on two dates, which was suspicious. I looked more into it and saw that I was charged $15.96 twice on the same day in October. I'm pretty sure the first $9.95 payment was charged to my bank card so that's why that amount isn't on the statement provided in the picture. I called Chegg and spoke to the representative, she explained that the $15.96 was apart of the Chegg study pack. So pretty much Chegg told me the good price of $4.94 (to get me to stay with them) was not just $4.94 but $4.94 + a random amount of $15.96. She also explained that that second payment of $15.96 was a holding fee and I was only charged the one payment of $15.96. The representative understood my frustration and gave me a refund of the $15.96 and $4.94 to a total refund of $20.90. (The best part of this whole experience was the call representative being calm and very respectful!)
Honestly Chegg is not worth the results you get. They are half $#*! answers that usually do not answer everything that you put in the question or just gives you a totally different answer of what you asked.
I was going to provide some of the terrible answers that they give you but when I thought about that I was already removed from the subscription. As when I was expressing my concerns with how I was charged an amount I never said yes to, the representative said that I would loose all access to my account subscription (that day) if I confirmed the refund, even though I paid the subscription of $19.95 and should of still had access to it till Dec. 5th. But honestly this whole situation is not worth my time and should have realized what a a scam of company this was sooner.

Products used:
Chegg study pack, chegg writing, & another one.

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Thumbnail of user saijalsobti1
1 review
0 helpful votes
November 8th, 2023

It's worse than the previous update. It was not easy to find solutions in the searching part; they made it more difficult. Tutors take too long to answer questions and miss the important part of the ques. Not worth the money. Sometimes have to post the same question again and again to get the right anwer. They should first update their app..

Thumbnail of user kharyistoobeast
1 review
4 helpful votes
August 1st, 2023
Verified purchase

It's seems like they just hire random tutors that don't know what the $#*! their talking about. I'm taking stats and probability and every question I post is first answered 4 hours late then completely $#*!ing wrong. Dropped from a 95% to a 78% in 2 weeks using this trash. I still do have time make back though thank for listening to my rant.

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Thumbnail of user wyatt.j.lopez
1 review
1 helpful vote
October 7th, 2023
Verified purchase

The validity of answers only works around 80% of the time. You can not have it open on both your phone and laptop at the same time without them putting your account on hold, even if there is one person. Customer service is absolutely useless, I both texted the support number and called the support number trying to get my account reinstated as I had broken none of the community guidelines, and they both said they couldn't do anything and in a nice way told me more or less that it was my fault and that I should just know better next time. If you have the option to, absolutely do not use chegg, almost any other academic study site is better and I've had nothing but issues in my time with them.

Products used:
Chegg Study Pack

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Value
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Thumbnail of user js460
39 reviews
76 helpful votes
August 7th, 2018

I have rented books through Chegg when I started my undergraduate degree and it was a good experience. However, now the solutions part of the website has turned into a cheat fest. I would be able to get copies of all of my graduate assignments if I wanted to. Copy and paste a question from on online test and you will likely find the answer on here. It's kind of crazy, and I think it's definitely being misused.

Thumbnail of user sushantachakraborty.jpg2022
1 review
0 helpful votes
March 25th, 2024
• Updated review

Chegg is a worst platform among other online educational site. Use Tutorbin for your homework or exam help.

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Not a good tutorial site.
June 3rd, 2023
• Previous review

Not a good tutorial site as solutions which are not provided, are not up to the mark. Waste of money.

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Thumbnail of user matte271
1 review
5 helpful votes
January 14th, 2023

Terrible customer service when it comes to account issues.
Generally, homework help is very limited, with very little to almost none verification on the credibility of solutions and problem help.
They charge a ridiculous $20 a month for the "higher end" service, which is even then, very limited. The "lower end" at $15 is also terrible, with little to no more that the free version offers.
0/10 would not recommend.

Tip for consumers:
Do not purchase a subscription. They do NOT care about you or your experience/needs when it comes to using their site.

Products used:
Attempted to use the solution helper, but with little to no avail.

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Thumbnail of user kaoutar.elazzab
1 review
5 helpful votes
June 4th, 2023

Worst plateform EVER. Worst service I've ever had in my entire life.
It keeps filling you with wrong information (more often than the good one). It's not optimal & they kept suspending my account and never refunding their $#*!ing mistakes. They said I've exceeded the number of devices, I only use chegg on my laptop & proof is screened. Total bull$#*!! Plus, they count one same device as two... What a shame...
To anyone who wants help, I'm a student, & I advise you to NEVER USE CHEGG, YOU'LL REGRET IT SO MUCH.

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Thumbnail of user danielr3028
1 review
0 helpful votes
November 29th, 2023

CHEGG is NOT worth it. Upcharges you and will lock you out of your account. It's a headache just to log in and most essential material is not on there.

Tip for consumers:
Terrible app

Products used:
Service

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About the business

Save $$ on textbooks. Rent, buy or sell your books today and get 24/7 homework help when you need it with Chegg Study and Chegg Tutors.

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1.3
452 reviews
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