• CheapOair

2022 SITEJABBER AWARD

CheapOair

Overview

CheapOair has a rating of 4.41 stars from 220,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. CheapOair ranks 1st among Tickets sites.

  • Service
    2021
  • Value
    3002
  • Shipping
    2784
  • Quality
    3082

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 86.8%
Positive
39,364
Neutral
2,498
Negative
3,485
204
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is very good, staff is very friendly and nice in talk.
  • CheapOair.com web site is very easy to use and has the lowest price for flights to choose.
  • 2022 Customer Choice Winner

Critical highlights

  • So then I disputed the charges with my credit card company, only to be told that I authorized the charges.
  • Have never paid for seat selection before; shocking to experience such incremental pricing practices
  • I had to explain to 3 different agents that my return flight made no sense given.
How would you rate CheapOair?
Top Positive Review

“Frontier is starting to look like Spirit where they...”

Paul M.
4/11/24

Frontier is starting to look like Spirit where they start out pricing the ticket at a low price and then charge for everything under the sun. Then you end up paying the same average amount as the other listed ticket prices. It is a dubious plot to obtain a passenger's capital, so I will observe their services and see if it measures up to the other airlines that charge the same amount out right. If not, I will give a just review and expose it all on my social media platforms. Thank you,

Top Critical Review

“The reservationist was awful and I ended up very unhappy”

Sean B.
2/26/24

The reservationist was awful and I ended up very unhappy. First being handicapped I told her I needed an aisle seat towards the front. Then I found out she gave me a seat totally in the back of the plane. I cannot walk that far and I paid extra for the seat, insurance and changing fees. I also requested a wheelchair when I arrive 3 times and didn't see it added to the itinerary. She was not easy to speak with. My trip is starting off on a bad foot.

Reviews (220,763)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5251) credit card (1006) seat selection (1101) return flight (519) web site (619) booking process (422) book flights (1013) booking experience (349) cheapo air (540) seat assignment (556)
Thumbnail of user graces527
1 review
0 helpful votes
August 31st, 2022
Verified purchase

Derrick was nice and helpful. I wanted to thank him, but your system disconnected the call once money was received.

Reason I chose this business:

Chose for last trip.

Thumbnail of user paulm5449
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Frontier is starting to look like Spirit where they start out pricing the ticket at a low price and then charge for everything under the sun. Then you end up paying the same average amount as the other listed ticket prices. It is a dubious plot to obtain a passenger's capital, so I will observe their services and see if it measures up to the other airlines that charge the same amount out right. If not, I will give a just review and expose it all on my social media platforms. Thank you,

Reason I chose this business:

Because I thought it was going to be much cheaper but instead it ended up being the same amount as all the other ticket prices.

Thumbnail of user beatrizv50
1 review
0 helpful votes
March 29th, 2024
Verified purchase

Christina was of great help when I booked this trip for my sister. She was so patient and helpful! Kudos to her!

Reason I chose this business:

A lot of choices and good price!

Thumbnail of user joannek414
2 reviews
0 helpful votes
August 27th, 2023
Verified purchase

Good except for all the add-on fees. Confusing on baggage, which i presume is going to cost me more when I get to the airport and didn't know i had to pay for overhead storage these days... and hopefully all the air controllers will be working happily rested. The Types of upgrade insurance, what? In other words what exactly do i get for what I'm paying for? Exactly what is my price and fees insurance actually covering? People will pay for allowable changes to their ticketing. Standby is still a thing too, isn't it?

Reason I chose this business:

I have used them before and have had good luck and good prices...

Service
Thumbnail of user benjamins974
1 review
0 helpful votes
March 24th, 2024
Verified purchase

I know you are busy at this time but the rep said he would call me back in 45 minutes. I waited then decided to book my own. Thank you

Reason I chose this business:

I’ve been loyal to you for 11 years

Thumbnail of user kennethmaryannp
3 reviews
12 helpful votes
August 18th, 2021
Verified purchase

I don't like how you offer travel insurance which I sign up for in the event of a cancellation, then later offer another ad for "cancellation insurance" at an additional charge! C'mon! Clean up your act! By the way I did not purchase additional travel insurance, so in case we need to cancel I hope you will honor your part as in the past and offer us to rebook at a different date within 1 year.

Thumbnail of user kellyu221
1 review
0 helpful votes
April 9th, 2023
Verified purchase

Quick and easy I like the idea that you are not forced to take on any additional services. Thank you

Reason I chose this business:

Because it has the best prices,

Thumbnail of user ryanx26
1 review
0 helpful votes
March 4th, 2022
Verified purchase
• Updated review

Bertrand, the Agent assisted me to remove a fee/charge for service that I did not request. Before him, I had made 5 attempts in 2 hours! Thanks Bertrand!

Remove that $9.95 ESA fee for enhanced seats!
April 3rd, 2022
Verified purchase
• Previous review

Remove that $9.95 ESA fee for enhanced seats! I didn't select it.

Your system added $9:95 ESA fee for seats to my bill...
April 3rd, 2022
Verified purchase
• Previous review

Your system added $9:95 ESA fee for seats to my bill unbeknownst to me. I've been trying in vain since I hit "confirm" to book my flight for the past 2 hours, to get you to remove it from my bill. So please remove that charge from my bill. Thanks.

I did not want ESA Fee of $9.95 added for Seats!
April 3rd, 2022
Verified purchase
• Previous review

I did not want ESA Fee of $9.95 added for Seats! Remove it from my bill!

Thumbnail of user marilynn350
1 review
0 helpful votes
October 13th, 2023
Verified purchase

The site was highly recommended by my niece, so far it has been more friendlier than Expedia, who jacked up the prices by $800. I was surprised, upset and highly disappointed about that part. I'm going home to see my brother in ICU who had a major cardiac arrest and I'm trying to save money. Jacking up the price is no joke. I'm venting because I feel powerless being so far away. But I thank your company making the experience easy and smooth.

Reason I chose this business:

My niece recommended it. I compared prices and your company by far was the best option. Scratching off Expedia, I will be using CheapOair in thr future.

Thumbnail of user francesn176
1 review
0 helpful votes
July 31st, 2022
Verified purchase

Great phone call from one of your representatives once booked tickets. To confirm and explain flight and everything else associated with it. Great job! Will use CheapOair again!

Reason I chose this business:

Great selection of flights and much better flight rates than anyone

Thumbnail of user amandad911
1 review
0 helpful votes
June 29th, 2021
Verified purchase

Thanks Was trying to get the same booking info as someone else who was traveling, but it didn't work. Lol

Thumbnail of user michaelh7360
1 review
0 helpful votes
August 18th, 2023
Verified purchase

Generally pretty good. There's a lot of add ons that may be useful for others but I found it took me longer to navigate than I thought it might.

Reason I chose this business:

Popped up first

Thumbnail of user melissac1486
1 review
0 helpful votes
July 3rd, 2021
Verified purchase
• Updated review

Very good. Website can be more flexible and user friendly to allow passengers to change some of the input data.

Reason I chose this business:

Price competitive, flexible options and services

Reason I chose this product:

Meet timeline (departure/return) for the trip, reasonable costs

Value
Shipping
Quality
Very good
July 3rd, 2021
Verified purchase
• Previous review

Very good. Website can be more flexible and user friendly to allow passengers to change some of the input data.

Thumbnail of user judyk514
1 review
0 helpful votes
February 17th, 2022
Verified purchase

Great website, I used it a lot.
However I could not book through the app because upon confirmation thr app shuts down making redo all the work again. I did it for about five time, but I gave and booked on a computer. And that cost me points lost which I hope I can redeem with a phone call.
Thanks,

Thumbnail of user willj198
1 review
0 helpful votes
October 24th, 2022
Verified purchase

It was good as it provided me with suitable information on flights. Only one complaint: the airport where I am leaving from in Funchal, Madeira, Portugal, was not specified and that is so important for a passenger to know. Otherwise all good

Reason I chose this business:

I have used CheopOair before and found it satisfactory. It was also necessary for me to book a flight by the end of November next

Thumbnail of user christineq440
1 review
0 helpful votes
October 6th, 2021
Verified purchase

I got good service from reps, but I had great trouble with getting the booking confirmation. I got several email with no text. Had to go to another account, which took forever. The reps were all courteous, including the gentleman who had to hear me get totally exasperated and ask a million questions about easy
Computer things. Cheapoair had the best selection of flights with good prices.

Thumbnail of user tonyv556
1 review
0 helpful votes
September 13th, 2021
Verified purchase
• Updated review

During the Christmas holidays it is hard to find reasonable prices. I was looking for a deal that would benefit my needs. User friendly- good flight prices

Reason I chose this business:

The prices, the dates and time was ideal.

Value
Shipping
Quality
User friendly
September 13th, 2021
Verified purchase
• Previous review

User friendly- good flight prices

Thumbnail of user johno1209
1 review
0 helpful votes
July 2nd, 2021
Verified purchase

Its hard to cipher if all these pop-up pages are indeed certified. I hope there are no issues when i get to the airport. First timer booking through you. I normally search via sites as this & book directly with the airline that you showed with a cheaper rate, only this time the rate was better via cheapOair, seeing the returning carrier might differ.

Thumbnail of user aliceq111
1 review
0 helpful votes
October 15th, 2022
Verified purchase

Please email my itinerary and also contact me by email only as I am out of the country. Thank you.

Reason I chose this business:

I always use CheapOair.

Thumbnail of user briank1489
1 review
0 helpful votes
September 8th, 2021
Verified purchase

Better making reservations on laptop than i-pad. Wish the seats could have been together on home flight. Oh well

Thumbnail of user amyz428
1 review
0 helpful votes
July 1st, 2021
Verified purchase

I would like to select my seats and find out the frequent flyer miles I already have. Thank you!

Thumbnail of user michelem599
1 review
0 helpful votes
March 10th, 2020
Verified purchase

So far I believe it to be ok, with out knowing, what I may encounter going forward. Thank you

Thumbnail of user marieg734
1 review
0 helpful votes
October 20th, 2022
Verified purchase

I don't see where to order Kosher meals.
It would be nice if I could find that conveniently.
Thank you!

Reason I chose this business:

The price is right!

Thumbnail of user kimberlyv518
1 review
0 helpful votes
August 31st, 2021
Verified purchase
• Updated review

That's easy choose a flight plan.
Thanks, I hope to use your services again.
Are they a nice guys.

Reason I chose this business:

Because long time I heared that Cheap is a good agency.

Reason I chose this product:

Well, this package is suit my travel comfortable and time.

Value
Shipping
Quality
That's easy choose a flight plan
August 31st, 2021
Verified purchase
• Previous review

That's easy choose a flight plan.
Thanks, I hope to use your services again.
Are they a nice guys.

Thumbnail of user elizabethy520
1 review
0 helpful votes
September 4th, 2021
Verified purchase
• Updated review

Good experience, easy to navigate through the booking. The prize was a little higher than I expected but satisfied.

Reason I chose this business:

A Little cheaper than other carriers.

Reason I chose this product:

Suits my needs.

Value
Shipping
Quality
Good experience, easy to navigate through the booking
September 4th, 2021
Verified purchase
• Previous review

Good experience, easy to navigate through the booking. The prize was a little higher than I expected but satisfied.

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From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

Business History

History of Fareportal

Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.

Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.

In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.

By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.

Fareportal Highlights:

Fareportal is one of the top 5 consumer-focused online travel companies in the United States

Fareportal is the number 2 online travel company in flight volume

Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide

As of 2019, Fareportal is generating over $4 billion in sales annually

Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process

Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites

Company Representative

Thumbnail of user kathim140
K M.
Typically responds within 2 days

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