CheapOair

My confirmation receipt says $2610.60, but I've been charged 2646.61, an extra $36.01 and with no explanation as to why. The total price is still cheaper than most others, but even when it's 1 penny, stealing is bad for business.

I am trying to cancel a reservation that I booked separately from my family as it is a business expense. When booking for my family, the flight was full. Imam now trying to cancel my flight and it hasn't been 30 minutes and apparently I need to "chat" with someone to cancel. That "someone" is not available at the moment and now I have to find a totally different flight where my family can join me. What a waste of my time. You really need to inform customers how many seats are left or if the flight is almost sold out.

My complaint is the way the system keeps trying to get more purchases by confusing issues; such as buying baggage by showing one personal bag free and then offering to buy a checked in bag as if no check in bags are allowed free when in fact one bag is. Honesty and ethics demand YOU show what is already included instead of making it look like a purchase is necessary.
Shame on you for your deception, which is nothing less than lying and fraud.

You do not respond to tickets submitted at all.
Also, I had a flight bought in December to fly in June when I got to the airport they did no find my itinerary so we could not fly and had to by a new flights at a higher price and when I contacted you for hours on the phone you were not able to do anything. I did not get a refund for the first tickets I purchased in December. I am ver disappointed.

I made my plans yesterday and as of today I still can't get a copy of my final invoice. I waited 30 minutes on the phone to speak to someone about it but couldn't wait any longer. My bank account has been charged but not the amounts it should be. I also updated my baggage information last time with someone in customer service and it hasn't been changed on this site even though I see it changed on Spirit's website.

Too many tricks to force one to purchase with a particular airline. Like defaulting to another date where the change is inconspicuously hidden from the unsuspecting traveler. If not detected this causes undue stress, additional charges and time wastage to realign to suit the traveler's initial request. A LOW BLOW AND DIRTY TRICK. All for money!

Very difficult to get the needed help. People from reservation are not picking up the phone. I was on hold for over 1.5 hr. Hard to understand the people on the phone & e-mails are sent without a button to accept change. The process through e-mail is very confusing. It tells you not to answer to the e-mail, but you have to click on the reply button to get to the "accept" button which did not work anyways.

This website/email chain has given me the runaround for about an hour now. How can i pre-check-in when your system is telling me i don't exist? I've used the 6 letter confirmation code and the 16 digit code, both malfunctioned. These automated services do nothing but loop me around the same options as if they're going to net different results by saying the same thing over and over. If I miss my flight for any reason, i expect full recompensation. I don't have time to play ring around the rosie on the internet.

Spent over an hr trying to pay with my CC, checking and savings account through my PayPal account. And in the end, spen to much time,prices went up and had to use my unsecured card informing anyways. PayPal should and is the easiest way for transactions from 5$-75K! Why couldn't it work makes me think scam. But it's a government card so $#*! it.

My request for wheel chair assistance for my husband has not been met. I have talked about this on Chat. Now waiting for information on seating and wheelchair service. I was told I would hear from someone in 24 hours after my chat with your representative. At the moment I will not be using your services again. Not pleased at all. My flight is tomorrow and I am not clear on seating and wheelchair service for my total trip.
I have been waiting on customer service representative now for over 20 plus minutes.

Tried to book tickets for 1057. 00 called to make payment. Needed to put it on 2 cards, then they kept us on hold for 59 min when they came back they told me that the price went up by 200. Couldn't take my payment then so called back the next day and they upped the price again by almost another 100. Even thought email says that booking was good for 24 hours.

Hi, I like Cheapoair, I recommend purchasing tickets from it for more than 10 years, but this ticket I face many difficulties, we had war in Jerusalem where I stayed when i left US, i described to your agent that me and my handicapped spn missed the flight, young men attached the police office and killed 2 of them. The army blocked the area that day and did not allow us to leave to Amman. I ended up purchasing to tickets and paid 1260 $, I kindly hope to recieve some refund from you. Contact me at my Phone # *******734,
I will be in US oct 20.

Spending my life savings trying to book a flight right after I book a flight, you call and try up sale me. I don't fall for it So magically the seats we picked are no longer available. We booked almost 4 months in advance. Now me my daughter and my granddaughter have to sit apart or I have to pay another $140. Yeah, I called bull$#*!.

I don't want to select a seat BUT If I don't select a seat, I presume that the company will provide me one. I select one (out of 3) but don't feel satisfied to pay extras... to get a seat. This flight is not a long carrier flight so, it's not that important for me to select my seat. I was uncomfortable with the process, it's not easy to understand what we can do if we don't want to pay more for the trip.

There was an additional charge of 411 dollars on my credit card. I called twice and nobody could tell me what that charge was for. Still unresolved, very frustrating.

I've tried numerous times to get the same rate and flight with my family and I spoke with 3 different representatives who all said there was nothing they can do. There is no more offer and there is no one else I can talk too.
I was sad and disappointed but need to go on this trip. This is my first time booking through this website and strongly believe it will be my last.

Very difficult to check things about my reservation! I was hung upon twice on the phone. I was very respectful and when I asked something that was obviously something they didn't know, they just hung up! Also i have had to wait SO long each time I called and very frustrated to be hung up on. Very difficult to hear and understand most of your cust. Service people.

Getting connected in chat was a terrible experience. Several times when I reached my turn in the queue (after one or two hours waiting) I was unable to type or to press the 'send' button. On one occasion I was able to reply and got a "please wait a moment"... for two hours. I terminated that one after your 12AM ET closing time. Very frustrating. I finally (5th time) was able to connect though.

The hotel did not show up on screen so we booked it again... guess what - now I'm double booked! :(

I tried to use my promo code several times, and it would not take it. I was very disappointed! I also cashed in some of my points to use on a card to receive money off of my ticket, but it never showed in my history on my receipt where that money was taken off. It showed no credit at all. It showed that I paid full price and that was very disappointing to me also! What's wrong with your system?

It does not make any sense to over charge a credit card as a soft hold for tickets. If the price is $229 then charge that instead of $447. I spoke to a rep and he explained that the funds will be released back to the card. This is crazy. I will definitely tell my friends, family and YELP! To not use Cheap O tickets. Please change your policy if you want continued service. Thank you

I noticed when re-searching other flight dates, when i came back to the date i liked, the cost had gone up from $93 to $104 (within 10 minutes) but when i looked closer it was not the flight cost but the agency fee that had gone up. So, because i have seen this trick before, I got on different computer and did the same search and got the original price i had seen. So clearly this is an agency trick that ups the service fee. This is tricky and deceitful!

I keep getting notification that something about my booking has been changed but when I click on the link to accept the changes it says there's an error. I've gotten three emails and haven't been able to get a hold of customer service to verify what the issue is because my booking page looks normal. It's stressing me out because I don't want the day to come and it's a drastic change.