Ordered one Toyota part on Sept 23rd (Air Intake Pipe *******-*******@ $47.01 with $3.83 shipping) totaling $50.84. Had no indication from website that this part was not in stock at their "store".
After 5 days waiting for some type of shipping confirmation I checked "Order Status" on website. It showed status as "In Progress". So I sent an email inquiring when this might ship. They responded the next day giving me this line: "we received the part yesterday (Wednesday). I just printed the invoice so it will be sent out today. Tracking number will be provided."
By 10 pm that night still no tracking number, nothing on USPS Informed Delivery and order status still shows "In Progress". I sent another email basically telling them to refund me asap if they can't fulfill my order. The next morning, Thursday, they replied informing me my item has shipped via USPS and provided a tracking number. Checked order status on website and it now shows it as shipped on Sept 30th and gives the tracking number. However, even at 10 pm that night, USPS shows status as "Pre-Shipment" (a label was created@ 2:40 pm and USPS is awaiting item).
Monday night and still no change, so I emailed "Doug Doster", requested a refund, said his claim of getting this out Thursday never happened, nor did it happen Friday, Saturday or Monday. Tuesday morning his response was this: "The label was created, I spoke to the warehouse and it is there. Unfortunately USPS has overlooked it upon every pick up made. We are at fault and the package will definitely got out today. I will issue a full refund for the inconvenience. Just check back with the order for updated tracking information."
It's all b. S. Wednesday the 4th I filed a dispute with my credit card company and was awarded a credit for the full amount. On Thursday, October 6th and still no change in tracking, I emailed Doug Doster once again asking him if I should pursue this elsewhere because it still hasn't shipped out. I asked for a straight answer. He never replied.
You read all these reviews on THEIR website (lord only knows who generated them) and you're given a sense that "CheapestFactoryParts.com" is a legitimate business with integrity providing 5 star service, yet you get off the website and start doing your own research via Google on this business and it's like day and night when you see all the 1 star reviews from people who wished they never stumbled across this website. I was duped by these reviews and I'm sure there are countless others who were as well.
Bottom line... Doug Doster at CheapestFactoryParts.com is a liar and his word is worthless. Ordered this part on September 23rd and it's now late October 7th. I'm not sure if he's affiliated with Yark Dodge, Chrysler, Jeep (as they have the same address as he advertises) but I included a few of their upper management addresses in my last email to Doug Doster at CheapestFactorParts.com. Now I need to look elsewhere for a part I thought I would have on vehicle by now. I wish I lived in Ohio so I could pay Doug Doster at CheapestFactoryParts.com a well deserved visit.