• Cheap Caribbean

Cheap Caribbean

Overview

Cheap Caribbean has a rating of 2.17 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cheap Caribbean most frequently mention customer service, travel credit, and multiple times problems. Cheap Caribbean ranks 451st among Vacation sites.

  • Service
    123
  • Value
    114
  • Shipping
    47
  • Returns
    65
  • Quality
    90

This company responds to reviews on average within 25 days

Positive reviews (last 12 months): 51.1%
Positive
24
Neutral
1
Negative
22
48
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The day before I am to leave they email me saying they are referring me to "post travel" customer service.
  • My passenger passed away I presented a death certificate first we will make exception to give u full travel credit.
How would you rate Cheap Caribbean?
Top Positive Review

“Lopesan Punta Cana”

Brian C.
2/12/24

Best price I could find on Cheap Caribbean super fast and easy everything all done in 1 spot. Air Hotel transportation. Love it can't wait to go!

Top Critical Review

“Sounds good when booking but they don't follow through”

Roy L.
2/11/24

They make it sound smooth and easy then do not follow through. We were going with another couple and they got cancelled because of no follow ip by these incompetent folks. They were using credits and were told to check in three days. Went to check and were cancelled. We decided not to go because when we checked ours also had not been updated. Refuse to refund only give you credits even if it is their fault. If it were it for the credits I would never use these incompetent souls again. Very ugly experience and costly

Reviews (214)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74) travel credit (24)
Thumbnail of user rl0602556915
1 review
1 helpful vote
February 11th, 2024

They make it sound smooth and easy then do not follow through. We were going with another couple and they got cancelled because of no follow ip by these incompetent folks. They were using credits and were told to check in three days. Went to check and were cancelled. We decided not to go because when we checked ours also had not been updated. Refuse to refund only give you credits even if it is their fault. If it were it for the credits I would never use these incompetent souls again. Very ugly experience and costly

Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Roy, we are sorry to hear this! Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you.

Thumbnail of user nathanl596
1 review
0 helpful votes
January 20th, 2024

Amstar, Breathless Cancun Soul Resort and Spa, and Cheap Caribbean have on all counts failed us on our return from our All-Inclusive vacation. I was just offered a cheap pittance (USD $4.80) of our "unused service" after were left at the resort by our transportation to the airport.

It started with the beginning of the vacation where the flight to Orlando was delayed by 3 hours meaning we would miss our flight to Cancun. I sent an email to Cheap Caribbean since it was 3:30 AM asking for guidance for what to do and it still remains unanswered. I was forced to pay out of pocket for two tickets direct to Cancun from Frontier. But I get it, travel delays happen, so I did not raise a fuss at the time so I could enjoy my vacation.

But then the transportation back from the resort to the airport was scheduled for 2:10 PM on 1/19. On the advice of the Amstar representatives, my partner and I were at the door of the resort waiting for transportation by 2:00 PM. I asked the staff at the front desk how I can find my transportation and they motioned for us to sit inside and then told us they would call for us when they arrived.

We patiently waited there in the lobby until 2:20 when I went to talk to the Amstar representatives about our transportation and found out that they had left without us. Neither the driver nor the front desk staff searched for us or called for us despite us sitting 10 feet away from the door. We did not leave the line of sight of any of the staff. I asked several times when our transportation was coming and was assured I would be called for. I left my number with Amstar so they could call us if they needed to find us and I was never communicated with.

After determining they could not transport us, Amstar told us to take a taxi. We wanted to be at the airport early for our flight precisely due to incidents like this, so we followed their advice. Before leaving, I asked the front desk staff at Breathless whether the taxis take credit card or not because we did not have any cash. I was assured that the taxi would take credit card so neither me nor my girlfriend brought any cash.

After being delivered to the airport by the taxi, the taxi driver revealed to us he did not have a credit card reader. He tried to get another taxi driver to help pay with their credit card reader but only if they charged us double the fee. After attempting to negotiate for 20 minutes, my girlfriend had to withdraw ~800 pesos from an ATM to pay the taxi driver.

All of this was due to the failure of Amstar, Breathless Cancun Soul Resort and Spa, and Cheap Caribbean. It is only by our own planning that their incompetence did not lead to us missing our flight.

Service
Value
Quality
Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Nathan, we are so sorry to hear this! Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can assist you.

Thumbnail of user happyerica321
1 review
0 helpful votes
February 9th, 2024

We have been to this resort many times, and we had a fabulous time! NOT THIS TIME! Horrible experience, waste of money and being charged for services we were told were free. Please Read on...

The 1st issue was the room they put us in was not what we had paid for and the air conditioning in the room wasn't working. They gave us a run around for 2 days. We reported this problem to the people at the front, and they gave us a hard time, so we asked to speak to management to get our room changed. We finally got hold of the management, and they said that they didn't have any other rooms available right now. They told us to come down the next morning, and they would get us a new room.

We headed down in the morning like they said, and once again no one knew anything about what was being discussed. They said to call back later and talk to the manager. Later, we called the manager, and he said that there were no rooms available at that point, but they would be later. He then asks us to repack everything in the room and bring our luggage back downstairs. The day goes by and there is still no room for us. Eventually, they give us keys to a new room. We walked into the room and someone's stuff was already in there! We have a video of this! We went back down there and told them that they had given us a key to a room that was already occupied! We waited around for another couple of hours until they found another room. At this point, we are fed up and upset because we are here on vacation and these people are giving us the run around.

Eventually, a manger (Rafael Castro) reaches out to us and apologies for all the inconvenience. He says that he will upgrade us to a premium service, due to all the issues that have taken place. He takes our bracelets off and replaces them with the new premium service bracelets. He then tells us what is included in the service. One of the perks was free services at the spa. We specifically asked him if massages were included. He told us not usually, but he will make an exception, since we had such a rough start. He says that he will let the spa know, so when we arrive, we will be all set.

During the visit, we had 2 massages on different dates. The spa people were aware of the arrangement because it was noted in the system. They gave us papers to sign. We refused to sign them at first because it was saying that we would pay for them. They reassured us that this was protocol, but we would not be charged due to the arrangement we had with Mr. Castro.

As we checked out, surprise! We are charged for the massages! We explained to him that Rafael Castro (the manger that we dealt with) had upgraded to the premium service to multiply issues that occurred during the visit. The man at the desk refused to let us speak to any management. He said no one was on duty. I told him that we were not paying for a service that we were told was free. So, we got ready to leave. Security came out and wouldn't let us leave, and our transportation refused to take us to the airport unless we paid. So, at that point, I had to give him a card and pay, because they wouldn't let us leave. Nothing like having the worst vacation and then ending it with being forced to pay, or they will hold us there!

When we got back into the states, I called multiple times to get a hold of anymore that would speak to me about what happened and to remove these charges, NO LUCK! Now I am stuck paying for services that were supposed to be a courtesy.

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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Erica, we are sorry to hear this! Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you.

Thumbnail of user sherylt143
1 review
0 helpful votes
January 15th, 2024

Booked a trip five months out then canceled within four hours. Cheap Caribbean forgot to tell the finance company then only credited the flight. They are refusing to credit the hotel. Such a scam, don't waste your time it money. They are fraudulent!

Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Sheryl, we are so sorry to hear this! Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you.

Thumbnail of user micheleb1081
1 review
0 helpful votes
January 22nd, 2024

Cheap Caribbean has the worst customer service I have had to deal with in a long time. They made an error and took absolutely no responsibility for that. I booked three rooms (1-Me/Husband; 2-My son/girlfriend; 3-Daughter/Boyfriend.) Instead, they only booked two of them, my children, NOT US WHO PAID FOR THE TRIP!). When they were notified, they took no actions to rectify the situation. The hotel found another room for us, but stated we may have to switch the next day. Which I think is ridiculous, having to unpack, repack, unpack again. Especially after paying $12,000 for this trip. They also made an error with the $500 excursion I pre-booked. They said we took the trip when we weren't even in the country.

They tried to put the blame back on the hotel. But of course the hotel pushed it back onto Cheap Caribbean since we booked our trip through them. The hotel tried to compensate us with entrance to a private beach area. But by the time this was given as an option? We were unable to use it since we had day excursions. And we were given priority to reserve the special restaurants. But of course, that was also messed up since the only booked two of us not the six of us as they knew.

If you want to spend five hours waiting on hold and being disconnected several times along with getting the runaround? Then this must be the company for you. I will never use this company ever again. And I'll make sure everyone I know hears about it.

Tip for consumers:
Just that this company is god-awful. And should probably choose another industry. An industry that doesn’t mind screwing over their customers.

Products used:
I use them to book our hotel, air flight, excursions.

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Value
Shipping
Returns
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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Michele, we are so sorry to hear this! Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you.

Thumbnail of user alonh9
1 review
0 helpful votes
January 2nd, 2024

This company is AWFUL and their customer service is even worse.

We have had several bad experiences purchasing on cheap Caribbean and last one we booked a room on cheap Caribbean and my family on Expedia.com. I arrived and got the economy crappy room and my family who were smart to use Expedia received a normal room.

I complained to the manager and even he was comparing cheap Caribbean to Expedia saying that cheap Caribbean was inferior to Expedia. Shortly after he threatened to have me physically removed from the hotel which I had never encountered in my life. This happened at Dreams Aventuras Riviera Cancun which I would never recommend unless you want to have a bad experience.

I then complained to cheap Caribbean or Apple leasure group and they responded that they investigated and basically putting the blame on me.

Never use Cheap Caribbean no matter how good their price may be because you get what you pay for and this group does clearly not believe in customer service or customer satisfaction.

They ruined my family's trip and my mom's 80 year birthday and my anniversary.

Terrible company! Use Expedia instead, never have had any issues

Service
Value
Quality
Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Alon, we are so sorry to hear this! Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you.

Thumbnail of user jaceygh
1 review
0 helpful votes
November 17th, 2023

We booked a reservation with flights from Minneapolis in July. In November I received a promotion and am moving to FL. I requested to change our flights from MPLS to Orlando. They quoted me an additional $1100 for the flights. They did not offer any credit for the existing flight claiming I am cancelling my reservation. They asked me to provide the flights I wanted. I picked a flight from Orlando form their own website. They said those flights were unavailable.

Their replies via email are nonsensical. Here is a direct copy of their first reply:

We would like to tell you that you can change your origin place from Minneapolis to Orlando with some additional amount. We are sorry to tell you that at this moment flights can't be confirmed. The reason can be the such amount of days. So we would request you to contact us after some time with the preferred Airlines.

What on earth is that? Anyhow, I gave them the preferred flights I had to search for myself and they still said they weren't available. Do yourself a favor and don't use this company.

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Thumbnail of user mariej589
1 review
0 helpful votes
September 8th, 2023

My trip on 8/18/2023 to Dominican/ Punta Cana was cancelled due to bad weather. Customer service said it would take 25 days, however Till this date i have NOT received my money back. I called again today just to find out they NEVER issue my refund. It sucks that i'm paying interest on my credit card for cheap caribbean to hold my money. Cheap Caribbean is the worse to book with. They should not be in business. I would NEVER book with them again.
Upset customer

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Value
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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Marie, we are so sorry to hear this! Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you.

Thumbnail of user kareenm12
1 review
3 helpful votes
January 5th, 2023
Verified purchase

I had to cancel my flight because my grandson died sadly.
Cheap Caribbean gave me travel credit for the hotels stay and said I need to email United airlines myself for a refund. I did and United airlines gave me a refund back not travel credit, this is where cheap Caribbean stole my refund then posted it as travel credit when I questioned after 5 weeks.They did not email me of credit received from the airlines until I called.
This company is a total rip off.

Service
Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user kellyandkarsyn
1 review
1 helpful vote
August 3rd, 2023

We booked a trip to Aruba through this site. They advertised FREE BREAKFAST at hotel as promotion and failed to honor it. Despite me showing screenshots. They are useless. They then said it was based on availability—- then don't advertise something you can't offer! Total let down.

Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Kelly, we are so sorry to hear this. Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you!

Thumbnail of user ladanaa
1 review
1 helpful vote
July 18th, 2022
Verified purchase

I book through this site and it was the worst choice ever. The hotel didn't have hot water the ceiling was leaking the food was bad. Not American friendly no one speaks English. The excursion where not up to my cleanliness level. The gave us used mouth pieces even though covid19 is still put here. I have a 400 dollars credit that I will not use because I will never use the company site again a totally waste of money

Tip for consumers:
Do not use caution

Products used:
Occidental Punta cana hotel frontier airlines am star for the excursion

Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user elkhatib.reema
1 review
2 helpful votes
July 23rd, 2023

Worst customer support ever! For our trip from Dallas to Cancun, they booked us on Sun Country Airline where our departing flight was cancelled and missed the first day of our vacation. I spent the next few days trying to extend our stay but no luck; they were like No credit, no small refund, no extended stay, nothing! Everyone stay away from this awful company.

Service
Value
Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hey Reema, we are so sorry to hear this. Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you!

Thumbnail of user billyc404
1 review
10 helpful votes
March 18th, 2022

I had such a horrible experience with them. Not only do they hang up on you, but they vehemently refuse to refund money owed to me. I am an Attorney and former customer—I will be taking swift action. If anyone has experienced unconscionable acts from this company you should contact me or an attorney. I'm at: info@ clarklawfirmtexas.com.

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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information

Thumbnail of user shamainec3
2 reviews
2 helpful votes
May 17th, 2022
Verified purchase

I was provided inaccurate information in regards to my trip credit. I was told I had until July to book my trip with my credit, when I called to book a new trip they said that it expired and it was noting they could do, even after I've paid over $1000 for my trip. They wont respond to any emails, nor do their agents know their policy. I would NOT RECOMMEND this site for any booking. It was very unprofessional and I'm currently looking to start a legal case against this company. No customer should lose out on money if services weren't provided.

Tip for consumers:
Please do not book from this site, unless you want to experience bad customer service or the possibility of losing your money.

Service
Quality
Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user kaylar241
1 review
4 helpful votes
March 9th, 2022

WORST experience ever and will never use this company again! Do not book with them! TERRIBLE customer service! There website constantly has "technical difficulties" when trying to complete a booking, and when you call them to complete the booking due to the websites "error" they come up with a WAY higher price then the price that was provided to you at the time of checkout. This company doesn't even deserve 1 star!

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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user rafaelag12
1 review
4 helpful votes
May 24th, 2022

I had to cancel my vacation. In total I paid over 2000. My refund was originally 800 because of so many penalties they charge then they told me 600 then a week later they said it was only 430. Do not use this site. Horrible customer service too!

Products used:
None

Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user sv133
1 review
1 helpful vote
September 5th, 2022
Verified purchase

Purchased a vacation package to Mexico all inclusive and got double charged as CheapCaribbean website experienced technical issues. I ended up with two reservations resulting in duplicate booking. It was nightmare to fight for a refund which is still in 'process' every time I call (for the last 3-4 weeks) and spend more than 2 hours on the phone weekly with Customer Service Team. The customer service is ridiculous and nobody knows what's going on. Every time I call I am being promised to receive a refund but nothing is done. Be aware it's a scam! They try to make it difficult for you so you give up and forget about your money.

Tip for consumers:
Stay away! It's not a trusted website and look at the reviews of others! The Customer Service Team will give you the hardest time of your life!

Products used:
Nothing, waiting on the refund for one of the duplicate cancelled reservation and it's the biggest vacation headache I've ever dealt with. Customer Service Team is trying to do everything to make it more difficult for me to get my money. I spent over 10 hours on the phone in yah last 3 weeks trying to resolve the issue and receive my money for their mistake0duplicate booking and double charge.

Service
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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user williamg2920
1 review
2 helpful votes
May 24th, 2023

We purchased a package 6 months ago, with insurance. One of the six travelers can not make it due to circumstances out of their control and when we called to cancel just that person it's been a very bad experience. Multiple agents, multiple hang ups and were told only half of the money would be refunded. Fine, if that's all we get let's move forward. The bill actually went UP 1000! What is going on at this place? So far this has been a very bad experience with no way of rectifying the repeated failures of process and customer service. Multiple requests for supervisor help were ignored or we were hung up on. The abandonment rate with agents must be very high.

Products used:
Insurance

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Value
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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi William, we're sorry to hear this! Please send us an email at socialteam@cheapcaribbean.com with your booking information so we can further assist. Thank you!

Thumbnail of user mail2trey
1 review
3 helpful votes
July 5th, 2023

Customer Service is horrible. Rude, won't provide any information for hotel. I've called in multiple times to request a certain floor. The hold times are insane 60 mins plus.

Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Trey, we're sorry to hear this! Please send us an email with your booking information to socialteam@cheapcaribbean.com so we can further assist. Thank you!

Thumbnail of user brennaa4
2 reviews
4 helpful votes
April 19th, 2022

I will never be using Cheap Caribbean's services again. Their customer service team is almost impossible to get a hold of, and their shuttle service - Amstar - did not have a vehicle for us at the airport so we had to take a $200 taxi and were told that we would be reimbursed via Cheap Caribbean. This never happened - they said they will only issue us a credit that we need to use in 13 months. As if I want to use a service that didn't deliver the first time? And they refused a refund. DON'T BOOK THROUGH THIS COMPANY!

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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user carlyh103
1 review
1 helpful vote
March 15th, 2023
Verified purchase

We booked on cheap Caribbean for the pyramid at the grand oasis Cancun. TAKE YOUR MONEY ELSEWHERE! We experienced major issues from start to finish on our trip. My best friend and I decided to book this together and we specifically booked 2 beds, upon arrival they told us they only had a room with one king size bed available.
We then ventured up to our room and upon entering smelled the strongest Gasoline aroma in our room. An open container of gasoline had been left open in our room. We had to move out of that room an into a different room. Next, we tried to go enjoy the pools and amenities as advertised, except the entire resort was overtaken with kids on Spring break. Be especially careful not to book this "adults only" resort during college spring break season. Your trip will not be relaxing or fun. We purchased an all-inclusive alcohol package and despite the fine print saying "all gratuity included" we couldn't even use it because of the 30+ minute wait at each bar. Service staff at restaurants were the only part with great service, but we still wouldn't return. Way too expensive for what was provided. We expected a calm beach vacation and we got MTV spring break.

Tip for consumers:
Don’t

Products used:
All inclusive resort

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Value
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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Carly, we're sorry to hear this! Please send an email with your booking information to socialteam@cheapcaribbean.com so we can further assist you. Thanks!

Thumbnail of user billydick77
1 review
1 helpful vote
May 30th, 2023
Verified purchase

I purchased the cheapCaribbean.com travel insurance plus. When I tried to use the insurance all I got from their operators was lies and misinformation. They tried to lie what was in the contract and then changed their stories when I read the contract to them. This happened over and over. They wanted me to pay to change my reservation even though that's what the insurance is for. 9400 dollar vacation plus 672 for the insurance and they wanted me to pay to change even though the contract states changes are allowed with the insurance. I feel robbed and they done have a real claims site. You can only call their *******322 number that is a call center in Mexico. No hello what's so ever. I've emailed them and sent them a comment through their website and I've heard nothing. Total farce and a breach of contract.

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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi Billy, we're sorry to hear this! Please send us an email with your booking information to socialteam@cheapcaribbean.com so we can further assist. Thank you!

Thumbnail of user jm1268
1 review
5 helpful votes
July 22nd, 2021

We booked a 5 day all inclusive vacation that included flight. Upon checking in we discovered that the "ALL Inclusive" price did not include any bag; not even carry on! That added an extra $200 to our trip. So Stay away from this website and book elsewhere the headache of dealing with these people, their scam-like practices and their poor customer service is not worth the money you are supposedly saving up front.

Service
Value
Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user sn174
1 review
1 helpful vote
February 20th, 2022
Verified purchase

We booked a vacation through them in 2020, which was cancelled. They initially gave us our full travel bank then later took away the flight credits. We have been trying to resolve for 6 months and they agree we are owed flight credit but never are able to resolve, always have to call us back, but never do. Wait times for customer service are always at least 1 hour, have been days.

Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hi, we're sorry to hear that you're unhappy with your experience with CheapCaribbean! We're happy to ask an agent to assist you further. If you are still in need of assistance, please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact information.

Thumbnail of user olgamcadams
1 review
2 helpful votes
July 19th, 2023

This " monopolize company", including Apple vacations, Cheap, Caribbean, and others, selling overprice packages for the resorts that do not provide even decent food and stated entertainment. When I asked for the refund, they promised one amount, but then they gave me just pennies. Go to Expedia. They are more decent.

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Thumbnail of user annieh116
Cheap C. – Cheap Caribbean Rep

Hey Alice, we are so sorry to hear this. Please send us an email to socialteam@cheapcaribbean.com with your booking number so we can best assist you!

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Book your next vacation with CheapCaribbean.com to the Caribbean, Mexico, Bahamas or Central America. Find the best on resorts, all inclusive packages, and cheap vacation packages. Book online or call 1 (800) 881-7409.

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Thumbnail of user annieh116
Cheap C.
Typically responds within 25 days

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