Cheap Caribbean

Amstar, Breathless Cancun Soul Resort and Spa, and Cheap Caribbean have on all counts failed us on our return from our All-Inclusive vacation. I was just offered a cheap pittance (USD $4.80) of our "unused service" after were left at the resort by our transportation to the airport.

It started with the beginning of the vacation where the flight to Orlando was delayed by 3 hours meaning we would miss our flight to Cancun. I sent an email to Cheap Caribbean since it was 3:30 AM asking for guidance for what to do and it still remains unanswered. I was forced to pay out of pocket for two tickets direct to Cancun from Frontier. But I get it, travel delays happen, so I did not raise a fuss at the time so I could enjoy my vacation.

But then the transportation back from the resort to the airport was scheduled for 2:10 PM on 1/19. On the advice of the Amstar representatives, my partner and I were at the door of the resort waiting for transportation by 2:00 PM. I asked the staff at the front desk how I can find my transportation and they motioned for us to sit inside and then told us they would call for us when they arrived.

We patiently waited there in the lobby until 2:20 when I went to talk to the Amstar representatives about our transportation and found out that they had left without us. Neither the driver nor the front desk staff searched for us or called for us despite us sitting 10 feet away from the door. We did not leave the line of sight of any of the staff. I asked several times when our transportation was coming and was assured I would be called for. I left my number with Amstar so they could call us if they needed to find us and I was never communicated with.

After determining they could not transport us, Amstar told us to take a taxi. We wanted to be at the airport early for our flight precisely due to incidents like this, so we followed their advice. Before leaving, I asked the front desk staff at Breathless whether the taxis take credit card or not because we did not have any cash. I was assured that the taxi would take credit card so neither me nor my girlfriend brought any cash.

After being delivered to the airport by the taxi, the taxi driver revealed to us he did not have a credit card reader. He tried to get another taxi driver to help pay with their credit card reader but only if they charged us double the fee. After attempting to negotiate for 20 minutes, my girlfriend had to withdraw ~800 pesos from an ATM to pay the taxi driver.

All of this was due to the failure of Amstar, Breathless Cancun Soul Resort and Spa, and Cheap Caribbean. It is only by our own planning that their incompetence did not lead to us missing our flight.

Until AFTER the booking is complete and paid for!

See email below:

Hi there, first of all, I just want to thank you so much for doing the right thing and refunding me! It was a completely honest mistake and I would've loved to have booked that vacation with you guys.

Secondly, I really do think that you should bump up this issue to your web development team so that they can fix it. All they would need to do is include the currency type USD in any of the two previous confirmation screens instead of after the user has confirmed and paid for the order - which it does do (see screenshot). On a globally operating website, including the dollar sign does not indicate the type of currency, just that the number is in fact a currency. There's no indication to me, the user, where your operation is based, so the assumption is that you are operating in my local currency.

Lastly, thank you personally for being a great customer service representative and solving my issue instead of pawning it off on somebody else :).

Brad

We have been to this resort many times, and we had a fabulous time! NOT THIS TIME! Horrible experience, waste of money and being charged for services we were told were free. Please Read on...

The 1st issue was the room they put us in was not what we had paid for and the air conditioning in the room wasn't working. They gave us a run around for 2 days. We reported this problem to the people at the front, and they gave us a hard time, so we asked to speak to management to get our room changed. We finally got hold of the management, and they said that they didn't have any other rooms available right now. They told us to come down the next morning, and they would get us a new room.

We headed down in the morning like they said, and once again no one knew anything about what was being discussed. They said to call back later and talk to the manager. Later, we called the manager, and he said that there were no rooms available at that point, but they would be later. He then asks us to repack everything in the room and bring our luggage back downstairs. The day goes by and there is still no room for us. Eventually, they give us keys to a new room. We walked into the room and someone's stuff was already in there! We have a video of this! We went back down there and told them that they had given us a key to a room that was already occupied! We waited around for another couple of hours until they found another room. At this point, we are fed up and upset because we are here on vacation and these people are giving us the run around.

Eventually, a manger (Rafael Castro) reaches out to us and apologies for all the inconvenience. He says that he will upgrade us to a premium service, due to all the issues that have taken place. He takes our bracelets off and replaces them with the new premium service bracelets. He then tells us what is included in the service. One of the perks was free services at the spa. We specifically asked him if massages were included. He told us not usually, but he will make an exception, since we had such a rough start. He says that he will let the spa know, so when we arrive, we will be all set.

During the visit, we had 2 massages on different dates. The spa people were aware of the arrangement because it was noted in the system. They gave us papers to sign. We refused to sign them at first because it was saying that we would pay for them. They reassured us that this was protocol, but we would not be charged due to the arrangement we had with Mr. Castro.

As we checked out, surprise! We are charged for the massages! We explained to him that Rafael Castro (the manger that we dealt with) had upgraded to the premium service to multiply issues that occurred during the visit. The man at the desk refused to let us speak to any management. He said no one was on duty. I told him that we were not paying for a service that we were told was free. So, we got ready to leave. Security came out and wouldn't let us leave, and our transportation refused to take us to the airport unless we paid. So, at that point, I had to give him a card and pay, because they wouldn't let us leave. Nothing like having the worst vacation and then ending it with being forced to pay, or they will hold us there!

When we got back into the states, I called multiple times to get a hold of anymore that would speak to me about what happened and to remove these charges, NO LUCK! Now I am stuck paying for services that were supposed to be a courtesy.

Booked a trip five months out then canceled within four hours. Cheap Caribbean forgot to tell the finance company then only credited the flight. They are refusing to credit the hotel. Such a scam, don't waste your time it money. They are fraudulent!

Basicaly i purchased a vacation and two extras. The two extra were cancelled. I ask for refund and cheapcarribean says they see it non cancelled and therefore it is not refundable. For $#*! sake. They cancelled on me. Give me my money. Do not trust them they take your money and give you zero guarrantee... In my world it s called fraud.

Cheap Caribbean has the worst customer service I have had to deal with in a long time. They made an error and took absolutely no responsibility for that. I booked three rooms (1-Me/Husband; 2-My son/girlfriend; 3-Daughter/Boyfriend.) Instead, they only booked two of them, my children, NOT US WHO PAID FOR THE TRIP!). When they were notified, they took no actions to rectify the situation. The hotel found another room for us, but stated we may have to switch the next day. Which I think is ridiculous, having to unpack, repack, unpack again. Especially after paying $12,000 for this trip. They also made an error with the $500 excursion I pre-booked. They said we took the trip when we weren't even in the country.

They tried to put the blame back on the hotel. But of course the hotel pushed it back onto Cheap Caribbean since we booked our trip through them. The hotel tried to compensate us with entrance to a private beach area. But by the time this was given as an option? We were unable to use it since we had day excursions. And we were given priority to reserve the special restaurants. But of course, that was also messed up since the only booked two of us not the six of us as they knew.

If you want to spend five hours waiting on hold and being disconnected several times along with getting the runaround? Then this must be the company for you. I will never use this company ever again. And I'll make sure everyone I know hears about it.

The site is ok, but it doesn't keep your preferences, like where you want to fly out from. How many nights you want to stay. When you search for a place to go and then click on a resort and back out, all your preferences are set back to the default and you need to start over. Very annoying.

This company is AWFUL and their customer service is even worse.

We have had several bad experiences purchasing on cheap Caribbean and last one we booked a room on cheap Caribbean and my family on Expedia.com. I arrived and got the economy crappy room and my family who were smart to use Expedia received a normal room.

I complained to the manager and even he was comparing cheap Caribbean to Expedia saying that cheap Caribbean was inferior to Expedia. Shortly after he threatened to have me physically removed from the hotel which I had never encountered in my life. This happened at Dreams Aventuras Riviera Cancun which I would never recommend unless you want to have a bad experience.

I then complained to cheap Caribbean or Apple leasure group and they responded that they investigated and basically putting the blame on me.

Never use Cheap Caribbean no matter how good their price may be because you get what you pay for and this group does clearly not believe in customer service or customer satisfaction.

They ruined my family's trip and my mom's 80 year birthday and my anniversary.

Terrible company! Use Expedia instead, never have had any issues

Best price I could find on Cheap Caribbean super fast and easy everything all done in 1 spot. Air Hotel transportation. Love it can't wait to go!

Cheap Caribbean has made the last six of my vacations a breeze to book! I tried to price check with other sites and was very frustrated with the misleading and hard to navigate format of the others. My soon to be wife and I will continue to use Cheap Caribbean for all of our escapes from the Wisconsin winter hell for many trips to come!

We booked a reservation with flights from Minneapolis in July. In November I received a promotion and am moving to FL. I requested to change our flights from MPLS to Orlando. They quoted me an additional $1100 for the flights. They did not offer any credit for the existing flight claiming I am cancelling my reservation. They asked me to provide the flights I wanted. I picked a flight from Orlando form their own website. They said those flights were unavailable.

Their replies via email are nonsensical. Here is a direct copy of their first reply:

We would like to tell you that you can change your origin place from Minneapolis to Orlando with some additional amount. We are sorry to tell you that at this moment flights can't be confirmed. The reason can be the such amount of days. So we would request you to contact us after some time with the preferred Airlines.

What on earth is that? Anyhow, I gave them the preferred flights I had to search for myself and they still said they weren't available. Do yourself a favor and don't use this company.

My trip on 8/18/2023 to Dominican/ Punta Cana was cancelled due to bad weather. Customer service said it would take 25 days, however Till this date i have NOT received my money back. I called again today just to find out they NEVER issue my refund. It sucks that i'm paying interest on my credit card for cheap caribbean to hold my money. Cheap Caribbean is the worse to book with. They should not be in business. I would NEVER book with them again.
Upset customer

I had to cancel my flight because my grandson died sadly.
Cheap Caribbean gave me travel credit for the hotels stay and said I need to email United airlines myself for a refund. I did and United airlines gave me a refund back not travel credit, this is where cheap Caribbean stole my refund then posted it as travel credit when I questioned after 5 weeks.They did not email me of credit received from the airlines until I called.
This company is a total rip off.

We booked a trip to Aruba through this site. They advertised FREE BREAKFAST at hotel as promotion and failed to honor it. Despite me showing screenshots. They are useless. They then said it was based on availability—- then don't advertise something you can't offer! Total let down.

I book through this site and it was the worst choice ever. The hotel didn't have hot water the ceiling was leaking the food was bad. Not American friendly no one speaks English. The excursion where not up to my cleanliness level. The gave us used mouth pieces even though covid19 is still put here. I have a 400 dollars credit that I will not use because I will never use the company site again a totally waste of money

Worst customer support ever! For our trip from Dallas to Cancun, they booked us on Sun Country Airline where our departing flight was cancelled and missed the first day of our vacation. I spent the next few days trying to extend our stay but no luck; they were like No credit, no small refund, no extended stay, nothing! Everyone stay away from this awful company.

I had such a horrible experience with them. Not only do they hang up on you, but they vehemently refuse to refund money owed to me. I am an Attorney and former customer—I will be taking swift action. If anyone has experienced unconscionable acts from this company you should contact me or an attorney. I'm at: info@ clarklawfirmtexas.com.

We exclusively use cheap caribbean, for booking trips. We appreciate that recognize healthcare workers, and we have used that discount many times. We just booked a trip to jamaica, for October, i always look at prices. Every trip cheap caribbean is cheaper, than even using my American airlines vacation discounts. A few years ago we had a resort that sustained a fire, and Cheap caribbean guided us through switching resorts, for s seamless travel with no extra costs.

I was provided inaccurate information in regards to my trip credit. I was told I had until July to book my trip with my credit, when I called to book a new trip they said that it expired and it was noting they could do, even after I've paid over $1000 for my trip. They wont respond to any emails, nor do their agents know their policy. I would NOT RECOMMEND this site for any booking. It was very unprofessional and I'm currently looking to start a legal case against this company. No customer should lose out on money if services weren't provided.

I'm so confused on why Cheap Caribbean is getting such a low rating. We have booked so many times with no issues. Many different resorts, many did destinations. All great easy experiences. Most importantly you can't beat the pricing. Trust me we've looked all around. Try it. You won't regret it!

I gave it 5, I know some of you won't be agreeing with me,
But keep this in mind, nobody can make happy everybody, us, the people who is booking thru any apps or websites, when you do it, do your homework, also do the best out of it wherever you go, look at the bright side and enjoy the place you booked, nobody's perfect so don't expect to be perfect. This is my second time using this site and... do they have flaws, YES, they do,but don't we all have it?
My start are based on my experience with booking a vacation, my wife didn't check correctly the dates on her passport and I haven't got travel insurance protection, so I had to call the customer service and see what they can do for me, and guess what, the 1st time I did had to deal with a guy who didn't care what happened or wanted to listen to my problems and needs, but hey, I gave it another try out a few days later on and I did found a very nice lady that had the willingness and patience to help me and to listen to my problems and needs, and YES, she did helped me out. But also try to keep in mind that US as of clients must be nice with them and find a common ground and work it out. I think I said way to much, but this is my honest opinion.
To all of you reading this have a blessed day and blessed vacation.

I will not be booking with this travel service again. Went through hell to do a cancelation and everyone keeps giving you the run around. Plus use another service I regret not listening to the reviews

WORST experience ever and will never use this company again! Do not book with them! TERRIBLE customer service! There website constantly has "technical difficulties" when trying to complete a booking, and when you call them to complete the booking due to the websites "error" they come up with a WAY higher price then the price that was provided to you at the time of checkout. This company doesn't even deserve 1 star!